Client Experience Associate - Exton, United States - Hydrate2O Exton

Description

Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Client Experience Associate (CEA).

Our CEAs are responsible for providing exceptional service to our clients and supporting them through their experience in our infusion centers.

Duties and Responsibilities:

• Communicate with clients to understand their requirements and provide appropriate solutions
• Upsell appropriate products or services to clients based on their needs and preferences
• Handle inbound and outbound calls in a professional and courteous manner
• Assist clients with inquiries, concerns, or issues they may have
• Maintain accurate and uptodate client records through data entry
• Provide excellent customer service at all times
• Collaborate with team members to ensure client satisfaction
• Answer phones in a professional, caring and courteous manner
• Assist clients with scheduling, needs, and requests
• Effectively handle checkin, client registration, and check out processes
• Provide administrative support to upper management
• Assist with functionspecific activities and projects as necessary
• Maintain office equipment and supplies
• Display high integrity and discretion in handling protected/confidential data
• Provide clients with tea, water, and snacks
• Assist the nurse with distributing pillows and heating pads when necessary
• Assist the nurse with keeping the IV Lounge clean and tidy

Experience:

• Excellent communication skills, both verbal and written
• Strong phone etiquette and active listening skills
• Ability to multitask and prioritize tasks effectively
• Proficient in data entry and computer skills
• We offer competitive compensation and benefits packages. Join our team of dedicated professionals and make a difference in the lives of our clients

Requirements
:
High School Diploma required
-
Experience in customer service:

• Excellent verbal and written communication skills
• Strong attention to detail
• Previous experience in sales or customer service is preferred

Note:
This job description is intended to provide a general overview of the position. It is not an exhaustive list of responsibilities, qualifications, or requirements. The company reserves the right to modify the job description at any time based on business needs.


Job Types:
Full-time, Part-time


Pay:
$ $16.00 per hour


Expected hours:
per week


Shift:

• 4 hour shift
• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed
• Weekends only

Work setting:

• Inperson

Work Location:
In person