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    Store Operations Manager Supermarket - Annapolis, United States - Premier - Germantown, MD

    Premier - Germantown, MD
    Premier - Germantown, MD Annapolis, United States

    6 days ago

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    Description
    Job DescriptionJob Description

    Great Company with plenty of growth opportunity

    Competitive Salary Plus Bonus With Great Benefits


    Principal Duties:
    Ensure a pleasant shopping experience for all customers. Respond to and resolve customer complaints or inquiries. Solicit customer feedback, input and information through various communication vehicles. React to information and create a plan to consistently meet the expectations of all customers.

    Execute the corporate training plan for all CSAs and effectively conduct hands-on training to ensure associate proficiency. Ensure the planning and execution of established safety, security, quality, and store operations policies, procedures and practices.

    Supervise the day-to-day task assignments and performance for all associates.

    Assist with all matters relating to Customer Service Associates and the store team - recruiting, hiring, training, coaching, associate engagement and performance management.

    Recognize and reward associates.


    Plan and prepare work schedules and coordinate daily assignments and activities of associates to meet the needs of the business.

    Delegate tasks and follow-up as necessary. In full-serve fuel stores, responsibilities include supporting the SM with all areas of labor, including preparation of the schedule.

    Monitor and analyze business processes and results to profitably achieve store goals


    Examples include:
    reviewing and analyzing reports, completing the store performance tracking board, and managing shrink and spoilage.

    Analyze results and trends and prepare action plans to leverage the store's strengths and address areas of opportunity. Ensure the execution of all action plans.

    Build relationships with community partners to connect the store with its community.

    Ensure safety program execution and fulfill the store safety leader role.


    Essential Functions:

    • Ability to work well individually as well as in a team environment


    Preceding job description has been designed to indicate the general nature and level of work performed by associates within this classification.

    It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of associates assigned to this job.

    Excellent oral and written communication skills

    Excellent customer service skills

    Ability to work with little or no supervision

    Detail oriented and excellent organizational skills

    Ability to apply critical thinking skills in all situations

    Ability to apply root cause techniques in order to solve problems

    Ability to handle multiple projects simultaneously and independently

    Proven self-starter with demonstrated ability to make decisions

    Understanding of store finances and awareness of impact to business

    Excellent relationship building, interpersonal and leadership skills

    Ability to learn and utilize the store's technology


    Basic Qualifications:
    High School Diploma or GED equivalent

    Leadership experience required, leadership experience in a food service environment preferred

    Flexible availability which may include all shifts, weekends, and holidays, based on business needs

    Experience selecting, training, performance management of staff, sales building, labor allocation &

    scheduling, managing expenses

    Experienced in all areas of store operations, including foodservice

    Experience effectively implementing change and demonstrated results in execution

    Serve Safe Certification

    Proven and consistently demonstrated skills in the following:

    Exceptional Customer Service

    Relationship Building

    Effective Communication

    Training

    EOE (Equal Opportunity Employer)

    Company DescriptionPeople Make The Difference / We Find Difference MakersCompany DescriptionPeople Make The Difference /

    We Find Difference Makers

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