- Provide Tier 3 / 4 support for all areas of the Microsoft 365 environment.
- Complete incident tickets and service requests within SLA and in a modern tracking system
- Work closely with the Customer Engagement Manager to complete customer requests.
- Co-ordinate and lead the team to Build, install, configure, and troubleshoot Microsoft 365 functions.
- Work with security, infrastructure, networking, and applications engineering teams to ensure M365 works in a Zero Trust environment
- Minimize user downtime by improving the remote reimaging process.
- Deploy workstations using Microsoft AutoPilot
- Attend meetings with the customer as required.
- Provide written instructions for both workstation and application usage
- Provide weekly reporting of issues and projects
- Be able to troubleshoot and support Windows 10 and Windows 11 workstations and software.
- Utilize Active Directory, Microsoft System Center Configuration Manager, and other tools to support a highly mobile and geographically diverse customer
- Apply STIGS and VPR's as identified
- Provide white glove support to executive level customers and board members
- Ability and willingness to work extended hours or modified schedule for planned and emergency work.
- BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 8+ years relevant experience (6+ years with a MS/MIS Degree) Additional experience may be considered in lieu of a degree.
- 4+ years supervising or leading teams or projects
- 5+ years' experience providing tier II, III & IV support
- Ability to work well with people from many different disciplines with varying degrees of technical experience
- Ability to express complex technical concepts effectively, both verbally and in writing
- Ability to work with a large diverse team supporting multiple customers in a shared team environment.
- Extensive experience supporting all facets of Microsoft 365 and related Microsoft systems.
- In-depth knowledge of Active Directory Group policy as applied to workstations
- In-depth knowledge of end user workstations and technology to support end user workstations
- Experience working in a zero trust environment
- Experience with PIV and CAC authentication
- Provide support on a M-F business hours schedule in the eastern time zone
- Extended hour and weekend support as required by mission or emergencies.
- Excellent communication skills are required to effectively interface with executive level to individual contributors.
- Ability to lead support issues to a successful conclusion while updating management and senior leadership.
- Ability to obtain and maintain a Public Trust clearance.
- Candidate selected will be subject to a Government Public Trust security investigation and must meet eligibility requirements for access to the customer's information.
- Must be a U.S. Citizen
- 5 years of experience with workstation systems management systems (i.e. SCCM, Symantec Endpoint Manager, Intune, etc...) administration support
- 5 years supporting Microsoft M365
- 8 years of experience in an operations role
- Government contracting experience, particularly with the DOJ
- DOJ or DOD Clearance
- ITSM knowledge and experience, particularly with ServiceNow
- MCSE Certification
- Extensive knowledge of Windows 10 and Windows 11 operating system
- Ability to create and speak to Microsoft PowerPoint presentations.
-
Operations Manager
1 week ago
Concord Hospitality Enterprises Company Washington, United StatesDemonstrates and communicates key drivers of guest satisfaction for the brand's target customer. - Analyzes service issues and identify trends. - Successfully works with department heads to ensure proper processes are being met. - Communicates effect Operations Manager, Operation ...
-
Operations Manager
3 weeks ago
United Palestinian Appeal Washington, United StatesJob Announcement: Operations Manager · Position Type: Full time, exempt (not eligible to receive overtime pay) · Compensation: Commensurate with experience · Location: UPA Office, Washington, DC · Reports to: Executive Director · Position Summary · UPA is seeking a highly motiv ...
-
Operations Manager
3 weeks ago
Wagshal's Washington, United StatesCompany Description · We are a food centric grocery concept in the DC area that has been in business for almost 100 years Everything we do is centered around FOOD and customer service. Come experience and be a part of our "Passion for Food" · Role Description · This is a full-tim ...
-
Operations Manager
2 weeks ago
National Rural Utilities Cooperative Washington, United StatesJob Description · Job Description · Join a member-driven leader in a fast-paced, challenging and collaborative environment with the shared mission of supporting America's network of rural electric cooperatives. Since its formation in 1969, National Rural Utilities Cooperative F ...
-
IT Operations Manager
1 week ago
CareFirst BlueCross BlueShield Washington, United StatesResp & Qualifications · PURPOSE: · Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data center ...
-
IT Operations Manager
2 weeks ago
CareFirst BlueCross BlueShield Washington, United States**Resp & Qualifications** · **PURPOSE:** · Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. · Manages the administration of environments in multiple on-premise ...
-
IT Operations Manager
2 weeks ago
CareFirst BlueCross BlueShield Washington, United StatesManages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data centers, clo Operations Manager, IT, Opera ...
-
IT Operations Manager
3 weeks ago
Money Fit by DRS Washington, United StatesJob Description: · The IT Operations Manager, recognized as key personnel for Task Area 5, is essential for managing the overall operational integrity of the EOIR IT enterprise environment. This manager carries the responsibility of overseeing both on-premise and cloud-based inf ...
-
IT Operations Manager
2 weeks ago
CareFirst BlueCross BlueShield Washington, United StatesIT Operations Manager - Evening Shift (Remote) · Job ID: · 19657 · Job Function: · Information Technology · Location: · Washington, DC, United States · Campus: · DC-Washington-Union Center Plaza · PURPOSE: · Manages a team of technical engineers that manages daily operations ...
-
IT Operations Manager
2 weeks ago
CareFirst BlueCross BlueShield Washington, United StatesResp & Qualifications PURPOSE: Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data centers, cl ...
-
IT Operations Manager
2 weeks ago
CareFirst BlueCross BlueShield Washington, United StatesResp & Qualifications · PURPOSE: · Manages a team of technical engineers that manages daily operations of the department responsible for the design and engineering of the organization's infrastructure. Manages the administration of environments in multiple on-premise data cent ...
-
Operations Manager
17 hours ago
SecuriGence LLC Washington, United StatesJob Title: Operations Manager · Location: Washington, DC Metropolitan area · Clearance Level: Top Secret w/ SCI eligibility · Summary · We deliver essential technology services to our customers in support of their missions to sustain the national security and economic interests ...
-
Operations Manager
17 hours ago
Pirate Ventures Washington, United StatesAbout Pirate Ventures · At Pirate Ventures, we live boldly and act differently. We"re a crew built of dreamers that collaborate to Deliver the Unexpected, every day. We understand it is our call and responsibility to curate environments and experiences where people feel genuinely ...
-
Operations Manager
17 hours ago
Bowhead Washington, United StatesOverview: · OPERATIONS MANAGER (SIOP : · Bowhead seeks an Operations Manager to join our team in providing program management support in a broad range of services to the Shipyard Infrastructure Optimization Program (SIOP) and assisting our US Navy clients in the execution of th ...
-
Operations Manager
17 hours ago
The Aspen Institute Washington, United StatesThe Aspen Institute · The Aspen Institute is a global nonprofit organization committed to realizing a free, just, and equitable society. Since its founding in 1949, the Institute has been driving change through dialogue, leadership, and action to help solve the most critical cha ...
-
operations manager
17 hours ago
Compass Group, PLC Washington, United StatesThe Operations Manager supervises the overall success of the operation adhering to the Clients culture and guidelines, the Health Departments regulations, and Company standards and expectations of food quality, freshness and presentation. Oversees Operations Manager, Operations, ...
-
Operations Manager
17 hours ago
Association for Project Management Washington, United StatesAn exciting opportunity for an Operations Manager with one of the North East's leading employers. The successful candidate will oversee daily operations, optimise processes, and lead a team towards achieving operational excellence. · Client Details · Our client is a multinational ...
-
Operations Manager
17 hours ago
CACI International Washington, United StatesOperations Manager · Job Category: Project and Program Management · Time Type: Full time · Minimum Clearance Required to Start: Secret · Employee Type: Regular · Percentage of Travel Required: Up to 10% · Type of Travel: Continental US · * * · CACI is currently looking fo ...
-
Operations Manager
17 hours ago
M S International Washington, United StatesWarehouse Jobs · Operations Manager · Location: · Indianapolis, IN · Hi Iâ€m Mira, MSIâ€s Intelligent Recruiting Assistant. · You can ask me anything about our business, culture, team, and more. You can also ask me about open jobs. Iâ€d love to help you apply now Click the "Ch ...
-
Operations Manager
17 hours ago
JLL Washington, United StatesOperations Manager – Mobile Engineering Services · Job Description · The Operations Manager has the overall responsibility for the management, supervision and operation of the Mobile Engineering Services assigned facilities for ongoing engineering and maintenance operations to ...
Infrastructure Operations Manager - Washington, United States - Leidos
Description
Description
Leidos has an opening for an Infrastructure Operations Manager to support the ESA V program. ESA V is an IT Services program supporting several customers within the Department of Justice and the rest of the US Federal Government. The program provides a range of IT services, including help desk, deskside support, Windows engineering and maintenance, managed print services, ITSM, Account Management Services, Cybersecurity, Cloud technologies and other IT services.
You will be managing the team providing Cloud support and solutions for a mission-critical U.S. Government program that has a rapidly growing demand for information to be securely accessible anywhere, anytime, from any device.
The individual selected for this position will manage the Cloud Support team and the primary work location will be Washington, DC with work performed remote. This individual will work with client stakeholders to improve the capability and capacity of the Microsoft 365 environment to reliably meet the needs of a mobile, zero trust, geo-dispersed workforce. The successful candidate will have extensive hands-on experience with all areas of Microsoft 365, including workstation management, AutoPilot, mobility management, Windows Defender, Exchange, SharePoint and Teams. The candidate must also have practical experience government security standards, and workstation security hardening.
You will work closely with the Chief Engineer and Customer Engagement Manager and will be lead the Cloud Support team on the following key tasks:
Required Qualifications:
Desired Qualifications:
Salary Range for this position: $148K - $154K
Original Posting Date:
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:
Pay Range $108, $196,225.00The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
#Remote