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    Customer Service Representative - Dallas, United States - Sparkhound

    Sparkhound
    Sparkhound Dallas, United States

    2 weeks ago

    Default job background
    Description

    ** Customer Service Representative**

    **Job Category****:** Call Center **Requisition Number****:** CUSTO001276 Showing 1 location **Job Details**

    **Description**

    **Location:** Baton Rouge, LA (Remote, work from home option available)

    **Employment type:**

    Full Time, Temporary

    **Work Schedule:**

    Availability needed for different shifts Monday Friday: (7am 5pm)

    **What you will do:**

    The Customer Service Representative (CSR) is responsible for driving customer success while supporting applicants applying for assistance from specialized state disaster recovery programs. As a CSR, you will provide timely and accurate information to applicants and program members via telephone, while simultaneous inputting data into an application system.

    We are looking for someone who is self-motivated, dependable, and who has strong computer, interpersonal, and customer service skills.

    **Other Qualifications:**

    High school diploma or equivalent

    Excellent customer service skills or prior experience

    Polished phone etiquette, grammar, and solid computer data entry skills are required

    Strong attention to detail, time management, and decision-making skills

    Dependability is essential. Demonstrated timely, consistent job attendance history.

    Hunger for Customer Service Excellence

    Professional proficiency in the English language

    **Bonus Points For**

    Previous experience in a call center

    We are looking for someone who is proactive and promotes a positive work environment

    ****

    With multiple locations throughout the United States, Sparkhound is dedicated to enabling our clients businesses through leadership and digital transformation. For over 20 years, our consultants have provided experience, insights, and digital capabilities to ensure impactful business outcomes. We are on the talent hunt for problem solvers that can collaborate and partner with our clients to plan, build and run lasting business solutions.

    *Sparkhound Is An Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, age, religion, sex, national origin, sexual identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected characteristics.*

    **Qualifications**

    **Skills**

    **Required**

    **Data Entry** *Advanced* **Effective Communication** *Expert* **Customer Support** *Expert* **Customer Service** *Expert* **Behaviors**

    **:**

    **Motivations**

    **:**

    **Education**

    **Required**

    High School or better.

    **Experience**

    **Required**

    Customer Service Support

    **Preferred**

    Call Center Representative

    **Licenses & Certifications**

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