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    Customer Service Representative - Dallas, United States - CornerStone Staffing

    CornerStone Staffing
    CornerStone Staffing Dallas, United States

    1 week ago

    Default job background
    TempToFT
    Description

    Do you have at least 2-3 years experience in a customer service call center? CornerStone Staffing has partnered with an established insurance company who is seeking candidates with computer proficiency, excellent written and verbal communication, and a passion for helping others Come apply and let us help you get your foot in the door with your next career

    Job Title: Customer Service Representative (temp to hire)

    Location: Dallas, TX (on-site)

    Pay: $19.00

    Schedule: Monday - Friday, flexible to work a shift between 8am to 7pm

    Job Description:

    Customer Service Representative will serve customers by determining requirements, answering inquiries, resolving problems and fulfilling requests.

    • Handle customer inquiries through incoming calls and emails
    • Manage and resolve customer complaints through problem identification and escalation of priority issues
    • Provide customers with product and service information
    • Process orders, forms and applications
    • Route calls to appropriate resources
    • Update job knowledge by participating in educational opportunities
    • Enhance company brand by exploring opportunities to add value to job functions and processes
    • Cross train for basic knowledge of other company departments
    • Train other Customer Service Representatives on new systems and functions
    • Assist management on various projects as needed
    • Act and perform as a leader amongst other representatives in department contributing to a collaborative environment

    Requirements:

    • 2 to 3 years experience in a call center
    • High School diploma or equivalent
    • Proficient in Microsoft applications
    • Customer focused with the ability to analyze and solve problems
    • Strong written and verbal communication skills along with active listening
    • Ability to multi-task, set priorities and manage time effectively

    Application Process Includes:

    • Skills Testing
    • Drug testing
    • Background check
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