Jobs
>
Nashville

    Telecom Support Specialist - Nashville, United States - eTeam

    eTeam
    eTeam Nashville, United States

    3 weeks ago

    eTeam background
    Description
    PURPOSE

    A Telecom Support Specialist focuses their time on administrative and technical support. This individual will provide end-user support for smartphones, tablets, or hotspot devices. This support includes but is not limited to software, how-to, apps, services related to the use of mobile technology, inventory management, and data entry.
    • Years of Experience 2 3+ years
    • Experience with Microsoft Suite (Excel, Teams, Outlook, PowerBI)
    • Experience in supporting mobile devices, tablets, hotspot cards, etc.
    • Experience in inventory or asset management, a plus.
    General Summary

    A Telecom Support Specialist focuses their time on admin istrative and technical support. This individual will provide end-user support for smartphones, tablets , or hotspot devices . This support includes but is not limited to software, how-to, apps, services related to the use of mobile technology , and data entry .

    For Administration Duties: Maintain the mobile devices retrieval system , equipment tracking, retrieval, analyzing inventory , and maintaining and developing protocols for loss mitigation under minimal supervision.

    For Technical Support Duties: performs a variety of work supporting employees at all levels of the organization in their use of mobile devices (smartphones, tablets, and hotspot devices) , including provisioning, troubleshooting, diagnosing , and resolving problems with VPN software, multi-factor authentication (MFA), the use of WiFi networks, broadband data services, and mobile applications.

    Duties & Responsibilities
    • Manage - Forward Logistics of mobile equipment ordered for employees supported by Telecom. It involves notifying end-user an order has been placed, confirmation of the delivery, and providing end-user with the necessary enrollment guide to successfully enroll and setup device(s).
    • Manage - Reverse Logistics of mobile equipment to facilitate the return processing, inventory management, replacement, ultimately recover of the mobile device(s).
    • Inventory Management of returned equipment
    • Device Staging for redeployment (factory data reset and at least 75% charge on returned devices)
    60%
    • Backup for Telecom Support Team
    • Serve as Telecom Support Agent for employees seeking technical assistance thru our ServiceNow ticketing System .
    • Walk the user through the problem-solving process
    • Perform remote troubleshooting through diagnostic techniques and pertinent questions.
    • Determine the best solution based on the issue and details provided by employees .
    • Pass on any feedback or suggestions by employees to the appropriate internal team if applicable
    30%
    • Retrieve returned equipment at the corporate office
    10%

    Knowledge, Skills and Abilities (KSAs):
    • Strong organizational skills are necessary for Inventory management to take charge of organizing inventory and improving the efficiency of the selection and shipping process.
    • The ability to manage multiple projects at one time in an efficient and timely manner is important in this position
    • Understanding of spreadsheets and spreadsheet programs
    • Critical Thinking
    • Good written and verbal communication skills
    • Maintaining and keeping an organized complex receiving log
    • Proven experience as a help desk technician or other customer support role
    • Tech savvy with working knowledge of office automation products, databases and remote control
    • Good understanding of computer systems, mobile devices and other tech products
    • Ability to diagnose and resolve basic technical issues
    • Proficiency in English
    • Excellent communication skills
    • Customer-oriented and cool-tempered
    • Very positive and up beat personality
    Work Experience &/or Education:
    • AA Degree in computer technology or related field, and
    • Two years of progressively responsible experience supporting, implementing and providing direct technical support for services in a complex network environment. Experience with Microsoft Active Directory preferred, and - Two years of experience administering mobile devices and applications using an enterprise management product in a complex environment. Experience using MaaS 360, AirWatch or Microsoft Intune (Apple iOS platform preferred) in a complex environment (security, standards, configurations) preferred, and - Two years of experience supporting remote workforce via WiFi, Broadband (e.g. 4G/LTE), and VPNs in an enterprise setting. - Experience in a Service Desk setting strongly preferred. - Public sector experience desirable. - A combination of experience and training that provides the applicant with the knowledge and skills to perform the job will be considered.
  • FirstBank

    IT Support Specialist

    3 days ago

    FirstBank Nashville, United States

    Description · Position Summary: Associate must provide top quality IT Support to all employees throughout the FirstBank organization. This IT support includes responding to incoming incidents via multiple contact points and remote IT problem solving, coordinating hardware and so ...

  • JobsRUs

    Support Specialist

    1 week ago

    JobsRUs Nashville, United States

    · is seeking to hire a Support Specialist for our client in Nashville, TN · Benefits Available · Weekly Pay · $16.00/Hour · EXPERIENCE · 3 years as legal or administrative assistant experience preferred · Specialty: Cardiac Progressive Care · CERTIFICATIONS · ACLS / BLS , Cer ...

  • Lucent Health Solutions, Inc.

    Support Specialist

    1 week ago

    Lucent Health Solutions, Inc. Nashville, United States

    Support Specialist (HYBRID) · Nashville, TN · Irving, TX · Appleton, WI · Role SummaryThe Support Specialist is a key part of the Concierge Team based in the Narus Member Support Center in Nashville, Tennessee. The Support Specialist, as a part of the multidisciplinary care team ...

  • Enterprise Solutions

    IT Support Specialist

    1 week ago

    Enterprise Solutions Nashville, United States

    Job Description · Job DescriptionEnterprise Solutions is seeking a motivated IT professional to join our team. This applicant must have excellent organizational skills, be detail-oriented, have an ability to handle multiple priorities, a solid understanding of systems and network ...

  • Bethany Christian Services

    Case Support Specialist

    22 hours ago

    Bethany Christian Services Nashville, United States

    Case Support Specialist · Requisition # : req13408 · Location: Nashville, TN · Hours: Full-Time (40 Hours/Week) · This is a Bilingual Position (English/Spanish) · Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Toda ...

  • WTW

    Business Support Specialist

    1 week ago

    WTW Nashville, United States Full time

    The Business Support Specialist is responsible for managing Willis Towers Watson North America Associate and Entity insurance licenses. She/he provides information and instructions related to procedures, processes, license applications and provides answers and directions to Retai ...

  • IDR, Inc.

    Desktop Support Specialist

    3 weeks ago

    IDR, Inc. Nashville, United States

    IDR is seeking a Desktop Support Specialist to join one of our top clients in Nashville, TN. This is an ONSITE, long-term contract position If you are looking for IT Support roles with large organizations, please apply today · Key Responsibilities: · Performs desktop computer su ...

  • Provisions Group

    Desktop Support Specialist

    3 weeks ago

    Provisions Group Nashville, United States

    GENERAL SUMMARY: · The Desktop Support Specialist is responsible for providing Tier One and Tier Two technical assistance to customers with system and network requests. The Desktop Support Specialist will be expected to work on-site at client offices and will be expected to work ...

  • Center for Nonprofit Management

    Resident Support Specialist

    1 week ago

    Center for Nonprofit Management Nashville, United States Full time

    Job Responsibilities · Supports Residents who may be in independent housing for the first time, creating a smooth transition towards independent living in a community. · Works with the Resident Support team to help provide behavioral and/or mental health assessments to determin ...

  • AMS Staffing Inc.

    Desktop Support Specialist- 2203612

    1 week ago

    AMS Staffing Inc. Nashville, United States

    Please send resume in WORD format should you be interested in the following Desktop Support Specialist position with our client in Nashville TN. This is a full-time, direct-hire position with a salary between $50-60K with awesome benefits. If you're not interested, please pass al ...

  • Addison Group

    Help Desk Support Specialist

    4 weeks ago

    Addison Group Nashville, United States

    Position Title: Technical Support Specialist - Level 1-2 Support · Pay Rate $18-22/hr · Employment Type: 6 month contract with potential to extend or convert · Shifts/ Hybrid Flex: · 1st Shift Available: Sun-Thursday 2-11 pm · 2nd Shift Available: Tues-Sat 2-11 pm · Note: First ...

  • Sitechtr

    Technology Support Specialist

    1 day ago

    Sitechtr Nashville, United States

    **Technology Support Specialist SITECH** **JOB PROFILE** The Regional Technology Support Specialist will provide primary assistance, support and training for SITECH Tri-Rivers customers in a designated territory. This roll will provide secondary support for other SITECH Tri-River ...

  • Omni Inclusive

    IT Site Support Specialist

    1 day ago

    Omni Inclusive Nashville, United States

    IT Site Support Specialist who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upg ...

  • Healthcare Systems and Technologies, LLC

    Customer Support Specialist

    2 weeks ago

    Healthcare Systems and Technologies, LLC Nashville, United States

    Job Description · Job DescriptionOpen Position: Customer Support Specialist · Reports to: Manager, Customer Support · Location: Remote · Schedule: 9am-6pm CST; Ability to be on call 4 weeks per year · About Us · HST Pathways is on a mission to transform healthcare with innovative ...

  • Keller Williams College Park

    Client Support Specialist

    1 hour ago

    Keller Williams College Park Nashville, United States

    Job Description · Job DescriptionSalary: $30.19 Hourly DOE · As our client Support Specialist you will be responsible for providing first-class customer service to our clients via phone, email and other channels. This role requires the ability to troubleshoot and solve technical ...

  • Pure Property Management

    Field Support Specialist

    3 weeks ago

    Pure Property Management Nashville, United States

    PURE Property Management is looking for a Field Support Specialist Come join our team PURE Property Management offers a comprehensive package of benefits such as: Healthcare coverage, a 401K plan with a 4% instantly vested match, health savings accounts for eligible plans, gene ...

  • Bethany

    Case Support Specialist

    23 hours ago

    Bethany Nashville, United States

    Case Support Specialist · Requisition #: req13131 · Location: Nashville, TN · Hours: Full-Time (40 Hours/Week) · This is a Bilingual Position (English/Spanish) · Bethany is changing the world through family. We began our work by serving one child more than 75 years ago. Today, ...

  • Professional Staffing Services

    CRM Support Specialist

    2 weeks ago

    Professional Staffing Services Nashville, United States

    Business Management: Support business activities related to execution of key initiatives such as reporting, financial management, and resource planning Ability to think strategically about how regular business activities fuel the progress of a broad, Support Specialist, Support, ...

  • DayTwo

    Member Support Specialist

    2 weeks ago

    DayTwo Nashville, United States

    ???? **Privacy Notice** · **Member Support Specialist** · Nashville, TN / Operation Operations / Full Time **We are looking for an experienced Member Acquisition** **Specialist to join our growing organization.** Youll be part of the Enrollment engine thats defining the DayTwo ...

  • Ingram Barge Company

    Logistics Support Specialist

    1 week ago

    Ingram Barge Company Nashville, United States

    Job Description · Job DescriptionJob Description · We are hiring for the future, and Ingram's Logistics department provides an opportunity for in-depth training and skills development with exposure to a range of professional areas. Our Logistics Specialist supports their team, an ...