Senior Workday Analyst - Portland, United States - Portland General Electric

Description

At PGE, our work involves dreaming about, planning for, and realizing a smarter, cleaner, more enduring Oregon neighborhood. Its core to our DNA and we haven't stopped since we started in 1888. We energize lives, strengthen communities and drive advancements in energy that promote social, economic and environmental progress. We're always on the lookout for people passionate about leading and being a part of teams that are advancing innovative clean energy solutions that are also affordable and accessible to all.

We're hiring for a position open to both Senior and Principal candidates. The level will be determined based on the successful applicant's qualifications, experience, and demonstrated skills during the interview process.

Senior Workday Analyst / Principal Workday Analyst

This position is responsible for fully leveraging Workday by deploying relevant new features and enhancing configurations to ensure we are utilizing existing functionality to it's fullest. This role will focus on the Core HR, Help, Talent, Learning, Recruiting and Benefits modules. At the Principal level, will also provide oversight to our offshore team.

Senior Workday Analyst

Job Function Provides support to operational employees in optimizing technology, systems, and business processes.

Key Job Information

Career Professional: Requires in-depth knowledge and experience. Uses best practices and knowledge of internal or external business issues to improve products or services. Solves complex problems; takes a new perspective using existing solutions. Works independently, receives minimal guidance. Acts as a resource for colleagues with less experience.

Key Responsibilities

• Troubleshooting Responds and triages issues from end users on department hardware (depending on area of specialization) and software. Looks for trends and proactively resolves systemic issues. Researches and investigates root- cause issues and leads cross-functional efforts to resolve. Negotiates deadlines between IT and end users.
• Monitoring Monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Proactively implements process improvements.
• Upgrades and Testing Analyzes anticipated system upgrades or changes and proactively identifies and mitigates potential issues. Leads user acceptance testing. Coordinates all aspects of upgrades, including user acceptance testing. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.
• Reports Designs reports and analytics. Provides data to end users to support business process and system improvements.
• Consultation Serves as a subject matter expert to end users and others. Provides support to or leads cross-functional projects. Recommends operational process improvements to better optimize system use.

Education/Experience/Certifications

• Requires a bachelor's degree in computer science, engineering or related field or equivalent experience.
• Typically, five or more years of experience either in using operational systems or IT troubleshooting or equivalent.
• Previous Workday configuration experience required.
• Additional HCM application experience a plus.
• Requires a valid Driver's License and a history of safe driving practices.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

• Advanced knowledge of systems used in department.
• Advanced knowledge of business-unit operating processes.
• Advanced knowledge of configurating systems or application system development, relational databases and coding principles.
• Intermediate knowledge of utility system.
• Intermediate knowledge of system interface / configuration protocols, web tools and database concepts.
• Intermediate skills in customer focus.
• Intermediate skills in enterprise/business awareness.
• Advanced skills in analysis and problem solving.

General Competencies

• Advanced skills in business process relationships.
• Advanced skills in organization and prioritization.
• Intermediate skills in project management.

Principal Workday Analyst

Key Job Information

Specialist Professional Requires specialized depth and/or breadth of expertise Interprets internal or external business issues and recommends best practices. Solves complex problems; takes a broad perspective to identify innovative solutions. Works independently, with guidance in only the most complex situations. May lead functional teams or projects.

Key Responsibilities

• Troubleshooting Responds and triages issues from end users on department hardware and software (depending on area of specialization). Looks for trends and proactively resolves systemic issues. Researches and investigates root- cause issues and leads cross-functional efforts to resolve. Implements system changes in accordance with the governance process. Negotiates deadlines between IT, external vendors, and end users.
• Monitoring Proactively monitors systems and identifies potential gaps or issues. Resolves or mitigates issues to ensure operating systems meet business requirements. Coordinates integration implications with affected areas of the business and proactively implements process improvements.
• Upgrades and Testing Analyzes anticipated system upgrades or changes from a cross-functional perspective and proactively identifies and drives the mitigation of potential issues. Recommends and implements new functionality providing operational improvements and efficiencies. Coordinates and/or leads all aspects of upgrades, including user acceptance testing, integration implications, vendor coordination, etc. Manages laptop and software upgrades, serving as a liaison between IT and the end user, considering business process needs, as well as system constraints.
• Reports Designs and builds complex reports, dashboards, and analytics. Recommends and operationalizes creative ways to provide data to end users to support business process and system improvements.
• Consultation Serves as a subject matter expert and a strong consultative partner to end users, various centers of excellence and others. Identifies, proposes, and initiates significant improvements and measurable business benefits by seeking to understand and fully address client needs and leading significant programs of improvement; enhances existing approaches to process improvement and/or develops new approaches. Enhances the capabilities and effectiveness of client personnel, by ensuring proposed solutions are properly understood and appropriately exploited.

Education/Experience/Certifications

• Requires a bachelor's degree in computer science, engineering or related field or equivalent experience.
• Typically, eight or more years of experience either in using operational systems or IT troubleshooting or equivalent.
• Previous Workday configuration experience required.
• Additional HCM application experience a plus.
• Workday certification preferred.
• Requires a valid Driver's License and a history of safe driving practices.

Competencies (Knowledge, Skills, Abilities)

Functional Competencies

• Advanced knowledge of systems used in department.
• Advanced knowledge of business-unit operating processes.
• Advanced knowledge of configurating systems or application system development, relational databases and coding principles.
• Intermediate knowledge of utility system.
• Advanced knowledge of PGE processes. (e.g., billing, HR)
• Intermediate knowledge of system interface/configuration protocols, web tools and database concepts.
• Intermediate knowledge of accounting and economic principles Intermediate skills in customer focus.
• Intermediate skills in enterprise/business awareness.
• Advanced skills in analysis and problem solving.

General Competencies

• Advanced skills in business process relationships.
• Intermediate knowledge of utility industry.
• Advanced skills in organization and prioritization.
• Intermediate skills in project management.

Physical and Cognitive Demands for both Levels

Cognitive Level Substantial: Consistent use of logic or scientific thinking to define problems, collect information, establish facts, and draw valid conclusions. (for example, engineer, HR director, plant manager, etc.).

• Ability to adhere to set response times, deadlines, and time-sensitive tasks.
• Ability to follow accuracy standards.
• Ability to follow through on decision-making tasks.
• Ability to interact effectively and collaboratively within a team environment.
• Ability to communicate and problem solve when under stress.
• Ability to respond and adapt to frequent change.
• Ability to accept and demonstrate self-awareness when provided constructive feedback. Ability to discern feedback and acknowledge ownership of areas of improvement.
• Ability to avoid future mistakes by applying reasonable skills to new but similar work situations or tasks.
• Ability to successfully collaborate with peers, managers, and others within the organization. Demonstrates sound memory.
• Ability to process new information to be applied consistently to work tasks.

Schedule/Attendance

• Ability to work long hours.
• Ability to work a variable schedule.
• Ability to report to work and perform work during periods of severe inclement weather. Ability to consistently meet attendance standards for regular, reliable, predictable, full-time attendance.

Physical Capabilities

• Driving/travel/commute: Daily within service territory - Frequently (at least once a week or more)
• Computer use (use computer regularly for entire work shift)

Environment - Indoor/Outdoor (check all that apply):

• Office

PGE supports hybrid flexible work arrangements; and will have a combination of in-the-office and working offsite. This individual will need to be located within 75 miles from job location and will need to work in-the-office at least one day a week. However, these arrangements may change due to business needs or changes in responsibility.

#LI-CU1

#Hybrid

Compensation Range:
$87, $173,875.00
Actual total compensation, including a performance based incentive bonus, is commensurate with experience, skills, qualifications, education, training, and internal equity. While we anticipate the selected candidate for this position will fall towards the middle or entry point of the compensation range, the decision will be made on a case-by-case basis.

PGE believes in rewarding dedicated performance. We provide a total rewards package that is designed to reward your contributions to the company, and, at the same time, support your well-being and professional development, both now and into the future. To find out more, click here.

Join us today and power your potential

Assisting with storms or other Company emergencies is a part of all positions at Portland General Electric.

PGE is committed to diversity and inclusion in the workplace and is an equal opportunity employer. PGE will not discriminate against any employee or applicant for employment based on race, color, national origin, gender, gender identity, sexual orientation, age, religion, disability, protected veteran status, or other characteristics protected by law.

PGE does not discriminate on the basis of disability. We recognize individuals have a variety of abilities to offer and we believe there is much to value and celebrate by incorporating different abilities into the work we do. One very important way we live this out is in our application and interview process. We work hard to support individuals who may need an accommodation to fully participate in these processes. If you feel you may need an accommodation, or would like to request one, please notify the Talent Acquisition Specialist (Recruiter) associated with the job posting. You may also make this request by contacting or by calling The Recruiter will provide information and next steps for the accommodation process. Our Diversity, Equity & Inclusion (DEI) team is also available for support. You can contact them at

To be considered for this position, please complete the following employment application by the posting close date. Posting closes at midnight (Pacific Time) on the closing date below. If no date is listed, job is open until filled.