- Conducts assessment of the Veterans in collaboration with the interdisciplinary treatment team, the Veteran, family members, and significant others.
- Act as a liaison between the SSVF grantee and the VA or community medical clinic and other healthcare providers, coordinating care for a population of Veterans with complex needs who require assistance accessing health care services or adhering to health care plans.
- Work closely with the Veteran's assigned multidisciplinary team, including medical, nursing and administrative specialists, and case management personnel.
- Work within SSVF team to provide timely, appropriate, Veteran centered care in an equitable manner.
- Work collaboratively with healthcare team and Veteran to identify and address system challenges for enhanced care coordination as needed.
- Collaborate with other disciplines involved in providing care to the Veteran.
- Regularly consult with other team members and appropriately assess and address the needs of the Veteran.
- Understand the different roles within the interdisciplinary team and acts within professional boundaries.
- Adhere to ethical principles about confidentiality, informed consent, compliance with relevant laws and agency policies (i.e., critical incident reporting, HIPPA, Duty to Warn).
- Assist in developing policies and procedures related to this specialty and the program.
- Maintain accurate and detailed case notes.
- Enter relevant data into HMIS and other digital platforms in a timely manner.
- Provide subject matter expert consultation to staff and community providers on the specialty area of practice.
- Develop evaluation components and outcomes indicators and report those evaluation results to VA and organizational leadership.
- Knowledge of social service resource systems and self-help intervention strategies.
- Independently counsel populations of mental health, substance use, and homeless individuals
- Knowledge and skills in handling substance use and mental health issues.
- Knowledge of public benefits and financial resources available in the community.
- Ability to successfully develop relationships utilizing motivational interviewing techniques.
- Crisis intervention and conflict resolution skills including use of motivational interviewing, harm reduction approach, and trauma-informed care.
- Knowledge of family budgeting and money management.
- Bachelor's or master's degree in social work preferred.
- 2-3 years' experience in the field of health care.
- Experience working with low income and/or homeless populations.
- Proficient computer skills, including Microsoft Office Suite (Outlook, Word and Excel)
- Proficient typing skills.
- Ability and willingness to work flexible hours to accommodate participants available during the evening or on weekends.
- Experience working in diverse settings with people across all socio-economic spectrums and a wide variety of personalities and roles - staff, residents, local agencies, contractors, lenders, etc.
- Must successfully pass a criminal background check and drug screening.
- Licensed Clinical Social Worker preferred or equivalent experience.
- Experience working with people in low-income subsidized housing arrangements and/or supportive housing programs.
- Bi-Lingual English Spanish preferred.
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Analytical - Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
- Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
- Business Acumen - Understands business implications of decisions; Displays orientation to profitability; Demonstrates knowledge of market and competition; Aligns work with strategic goals.
- Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
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HealthCare Navigator - Chicago, United States - A Safe Haven Foundation
Description
Job Description
Job DescriptionSUMMARY: The Healthcare Navigator position provides services that include connecting Veterans to VA health care benefits or community health care services where Veterans are not eligible for VA care. This position provides case management and care coordination, health education, interdisciplinary collaboration, coordination, consultation, and administrative duties. SSVF Healthcare Navigators work closely with the Veteran's primary care provider and members of the Veteran's assigned interdisciplinary treatment team
DUTIES AND RESPONSIBILITIES:
QUALIFICATIONS:
COMPETENCIES:
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