- Attend the webinar and training sessions archived and available for view in the Department's database systems to learn how to fully access client level data, interpret prescription, interpret insurance type, HIV medical labs and eligibility status as directed by the Department within 30 days from the Contractor's staff person being placed at the Department.
- Attend webinars and trainings for Patient Care eligibility, AIDS Drug Assistance Program (ADAP) New Hire training, HIV 101, Housing Opportunities for Persons With AIDS (HOPWA), FL Ryan White (RW) Portal, CAREWare, ADAP database system, any internal insurance related trainings and advanced Microsoft Office programs/software or other programs and software required to confirm and access client level data and complete eligibility assessments as directed by the Department. Complete all required trainings and webinars with a minimum of a B average.
- Acknowledge and complete Patient Care client applications for enrollment / re-enrollment within the Department's Patient Care database systems within 24 hours of receipt as directed by the Department.
- Respond to and complete requests for technical assistance, general inquiries, prescription issues from a Department CHD, CBO, the Department's Pharmacy Benefit Manager (PBM), Specialty Pharmacy and insurance issues from a Department CHD, CBO, or the Insurance Benefit Manager (IBM} within 24 hours, which are recorded in an activity log database as a support ticket as directed by the Department.
- Update client records, prescription information, and insurance, after reviewing data systems as directed by the Department daily in the Department's Patient Care's database systems.
- Provide assistance and status updates to the Department CHDs' staff, CBOs' staff, and clients or applicants via support ticket, emails and/or phone calls received daily or when requested by the Department.
- Document all actions pertaining to a client within the client's profile in the Department's Patient Care's database systems within 24 hours of receiving help requests or documents from Department CHD staff, CBO staff, a client or applicant to the program or as directed by the Department.
- Review, maintain, and complete at a minimum of 95 percent accuracy of all Patient Care enrollment application requests.
- Monitor and maintain Patient Care's Lead Agency's budget summaries and budget narratives. Work closely with Department's Data Integration Team to provide program approval for budget amendments.
- Review and respond to the Department's ZZZ email folder for the Patient Care Program within specified time assigned by the Department.
- Provide programmatic technical assistance to Department CHDs, CBOs, and clients or applicants on Patient Care's database systems.
- Assist in providing client data reports, surveys, projects, or ad hoc reports as directed by the Department.
- Abide by the Department policies and procedures, including dress code, code of conduct, courteous professionalism, etc.
- Report and able to work during regular business weekdays of Monday through Friday, between the hours of 8:00 am and 5:00 pm, with one hour off for lunch.
- Understand that any requests for deviation of these service tasks, discipline, timesheets, and progress reports are requested and conducted through the hiring vendor.
- Attend two weekly internal Patient Care state office staff meetings a month or as directed by the Department.
- Attend at a minimum one monthly ADAP state office staff meeting a month or as directed by the Department.
- Travel within the state of Florida to attend one or multiple day trainings or meetings as directed by the Department up to two times a year.
- Excellent communication skills orally and in writing: Ability to listen actively and convey information clearly and effectively.
- Problem-solving skills: Capability to analyze situations and provide appropriate solutions to customer issues.
- Empathy and patience: Capacity to understand and relate to customer concerns while maintaining a calm and patient demeanor.
- Time management and organization: Skill to handle multiple tasks efficiently and prioritize effectively.
- Product knowledge: Understanding of the Department of health services to provide accurate information to clients.
- Adaptability: Ability to thrive in a fast-paced and changing environment, while remaining flexible and open to new processes and procedures.
- Positive attitude: Demonstrating a friendly, helpful, and professional demeanor in all interactions with customers.
- Monday - Friday, 8:00am - 5:00pm
- Dental insurance
- Health insurance
- Vision insurance
- 1 year
- 8 hour shift
- Monday to Friday
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patient care programs-help desk specialist
3 weeks ago
Capleo Global Tallahassee, FL , USA, United StatesJob Title: Patients Clerk/Office Clerk · Location: Tallahassee, FL % Onsite from Day 1) · Duration: Temp Contract (With a possible extension) · Job Description: · Attending webinars and training for Patient Care eligibility. · Acknowledge and complete Patient Care client applicat ...
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TGA Engineer
3 weeks ago
Titan Ventures Tallahassee, United StatesAbout CRC Clean Room Consulting GmbH: · We are specialists in the planning of highly technical production and research buildings for the high-tech and life science industries. For 40 years, we have been solving complex tasks and planning all technical trades for the supply of pro ...
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Technology Support Specialist
4 days ago
Florida Education Association Tallahassee, United States**POSITION: Technology Support Specialist** · **CLASSIFICATION**: Professional A - FSO Bargaining Unit · **SUPERVISOR**:Director of Information Technology · **Location**: Information Technology Department - FEA HQ in Tallahassee, FL or Remote capable (extensive statewide travel, ...
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Spectrum Ventures San Leon, United StatesWhat to expect at San Leon? · You will support users of a defined information technology landscape (IT), whose infrastructure components and settings are predetermined, e.g. installation and support of workstations and other peripheral products at the desk workplace · You will re ...
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Technology Support Specialist
2 weeks ago
Saicon Tallahassee, United StatesThe Technology Support Specialist I performs daily routine technical support. · This professional consults with the supervisor for task prioritization and effectively applies technical knowledge. · This individual also specializes in one or more areas, including support center/ ...
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Business Ops Specialist
3 weeks ago
Veear Projects Inc Tallahassee, United StatesJob Description: · Business Operations Specialist Provide detailed desk procedures as well as overall business processes to the Contract Manager as the Department transitions from the current accounting and cash management system, (FLAIR) to the implementation of a cloud-hosted, ...
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Front Desk Agent
2 weeks ago
Marriott International Tallahassee, United StatesAdditional Information Pay rate: $13.25 per hour, 7am-3pm/ 3pm-11pm, Weekend availability required · Job Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Tallahassee Universities at the Capitol, 600 West Gaines Street, Tallahassee, Florida, United ...
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Front Desk
2 weeks ago
Marriott International Tallahassee, United StatesAdditional Information Full Time or Part Time, Weekdays/Weekends required, Weekly pay, Pay rate: $13.25 per hour · Job Number · Job Category Rooms & Guest Services Operations · Location AC Hotel Tallahassee Universities at the Capitol, 801 South Gadsden Street, Tallahassee, Flor ...
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Front Desk
3 weeks ago
Marriott International Tallahassee, United StatesAdditional Information Weekly pay, Pay rate: $14.50, Open availability required · Job Number · Job Category Rooms & Guest Services Operations · Location Courtyard Tallahassee Downtown/Capitol, 1018 Apalachee Parkway, Tallahassee, Florida, United States VIEW ON MAP · Schedule Ful ...
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Front Desk
3 weeks ago
Marriott International Tallahassee, United StatesAdditional Information Pay: $13.25/hour, Shift schedule: 7am-3:30pm and 3pm-11:30pm, Weekend Availability · Job Number · Job Category Rooms & Guest Services Operations · Location Residence Inn Tallahassee Universities at the Capitol, 600 West Gaines Street, Tallahassee, Florida, ...
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Front Desk Agent
1 week ago
Marriott Tallahassee, United States**Additional Information** Pay rate: $13.25 per hour, 7am-3pm/ 3pm-11pm, Weekend availability required · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Residence Inn Tallahassee Universities at the Capitol, 600 West Gaines Street, Tallahassee, ...
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Front Desk
3 weeks ago
Marriott Tallahassee, United States**Additional Information** Weekly pay, Pay rate: $14.50, Open availability required · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Courtyard Tallahassee Downtown/Capitol, 1018 Apalachee Parkway, Tallahassee, Florida, United States · **Schedu ...
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Front Desk
2 weeks ago
Marriott Tallahassee, United States**Additional Information** Pay: $13.25/hour, Shift schedule: 7am-3:30pm and 3pm-11:30pm, Weekend Availability · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Residence Inn Tallahassee Universities at the Capitol, 600 West Gaines Street, Talla ...
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Front Desk
3 weeks ago
Marriott International Tallahassee, United StatesAdditional Information Weekly pay, Pay: $13.25/hour, AC Tallahassee, Flexible shift, Weekend availability required · Job Number · Job Category Rooms & Guest Services Operations · Location AC Hotel Tallahassee Universities at the Capitol, 801 South Gadsden Street, Tallahassee, Fl ...
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Front Desk
3 weeks ago
Marriott Tallahassee, United States**Additional Information** Weekly pay, Pay: $13.25/hour, AC Tallahassee, Flexible shift, Weekend availability required · **Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** AC Hotel Tallahassee Universities at the Capitol, 801 South Gadsden Street, ...
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Help Desk Consultant
1 week ago
InsideHigherEd Tallahassee, United States Administrative Jobs ,TITLE: Help Desk Consultant · POSITION NO.: P00159 · SECTION: Information Technology/Help Desk · HIRING SALARY: $34, $37,735.87 annually; all salary calculations to start at the minimum salary · HOURS: 8:00 am – 5:00 p.m., Monday – Friday · CONTACT: Human Resources or via emai ...
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OPS Compliance Specialist
1 week ago
MyFlorida TALLAHASSEE, United StatesOPS Compliance Specialist · Date: May 15, 2024 · Location: · TALLAHASSEE, FL, US, 32399 · The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website \_operations/human\_resource\_management/for\_job\_applicants/e\_verify) . · Requis ...
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Mgr/Patient-Guest Experience
3 weeks ago
Tallahassee Memorial Healthcare, Inc. Tallahassee, United StatesWHO WE ARE & WHAT WE DO · Tallahassee Memorial HealthCare (TMH) is a private, nonprofit community-based healthcare system that provides advanced care to a 21-county region in North Florida and South Georgia. We are a career destination with nearly 6,000 colleagues who reflect the ...
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OPS Compliance Specialist
1 week ago
State of Florida Tallahassee, United StatesRequisition No: 829395 · Agency: Division of Emergency Management · Working Title: OPS Compliance Specialist · Pay Plan: Temp · Position Number: · Salary: $35.00 hourly · Posting Closing Date: 05/30/2024 · Total Compensation Estimator Tool · Compliance Specialist - OPS · Bureau ...
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Insurance Department
2 days ago
Southern Vitreoretinal Tallahassee, United StatesJob Description · Job DescriptionSouthern Vitreoretinal Associates (SVA) Prior Authorization Specialist, under direction of the Assistant Business Office Manager, is responsible for obtaining approval for treatments prior to the patient's appointment date. The Prior Authorization ...
Help Desk Specialist - Tallahassee, United States - CEI Staffing
Description
We are seeking a temporary Help Desk Specialist for a local public health office. Will provide technical assistance and customer service for the Florida Department of Health Bureau of Communicable Diseases Patient Care Programs
Duties:
Skills Required:
Schedule:
Job Types: Full-time, Temporary
Pay: From $17.00 per hour
Benefits:
Experience level:
Schedule:
Work Location: In person
Help Desk Specialist professionals in Tallahassee
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Lynn Pierre Etienne
FAMU-FSU College of Engineering Research Assistant