Junior Helpdesk Technician - Pleasant Grove, United States - Horrocks

Horrocks Pleasant Grove, United States

3 weeks ago

Description

Pay Range: $19- $21, hourly

At Horrocks, we believe the best work comes from companies with values, that our people are our greatest resource, and that we have a responsibility to the communities where we work. As a Jr. Help Desk Technician, your primary responsibility is taking care of your fellow employees' technology needs. You will provision new hardware, take phone calls, email, and in-person questions, and create support tickets for each issue. You will assess the impact and priority of each ticket and work with others to solve more complex problems. If you are currently going to school for your degree or certification related to IT, we encourage you to apply.

Responsibilities, Expectations, and Duties:

Requisitioning/Receiving/Inventorying Computer Hardware
Deploying Images on Devices
Finding Solutions to Problems
Installing and Upgrading Software
Documenting Solutions

Qualifications, Skills, and Competencies:

High School Diploma or equivalent
Experience in IT Support or related field – 1 year
Microsoft Windows Troubleshooting – 1 year
Knowledge of PC Hardware and Software, Windows 10, and Microsoft Office 365
Communicating solutions clearly with others
Desire to learn and improve

At Horrocks, you can expect a competitive base salary and award-winning benefits. Including, but not limited to:

Medical, dental, vision, life, and disability insurance
Generous paid time off
401(k), with no vesting period
Professional development opportunities including in-house training

For more information, visit our website at

Equal Opportunity Employer including disability and protected veteran status

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