-
Claims Consultant, Fleet
20 hours ago
Innovation Group North America Schaumburg, United StatesJob Description · Job DescriptionSalary: · This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. · About Innovation Group North America · Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle mi ...
-
Customer Service Representative
1 day ago
Innovation Group North America Schaumburg, United States**This is a **hybrid role; 3 days in office (Schaumburg), 2 days remote.** · **About Innovation Group North America** · Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the m ...
-
Talent Acquisition Manager
1 week ago
Sasser Family Holdings Schaumburg, United StatesRecognized as one of Crain's "Best Places to Work in Chicago" as well as a 2022 "Great Places to Work" by the Great Place To Work Institute Inc., Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. ...
-
Fleet Business Associate
1 week ago
Wheels, Inc. Des Plaines, United StatesJob Description: · Objective · The Fleet Business Associate is a passionate highly motivated and results-driven individual that will have the primary objective to drive B2B sales growth and cultivate long-lasting relationships with our valued clients. You will play a pivotal role ...
-
Automotive Service Manager Up to
1 week ago
Christian Brothers Automotive West Chicago, United States**Company Description** Christian Brothers Automotive** · **Benefits**: · - **Up To $100K Annually + Performance Based Commission** · - ** Closed Every Weekend To Spend Time With Family & Friends**: · - ** Paid Vacation & Paid Holidays**: · - ** Healthcare Benefits Available**: · ...
-
Operational Net Zero Workstream Lead
1 week ago
AECOM Chicago, United StatesCompany Description · Work with Us. Change the World. · At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's tr ...
-
Certified Mobility Consultant
5 days ago
Mobility Works Niles, United States**MobilityWorks**, serves the disabled community with wheelchair accessible minivans, full-size vans with lifts, as well as commercial fleet vehicles. Our mission is to provide wheelchair users with the mobility, independence, and personal freedom they desire. Keep reading to see ...
-
Electronics Technician
1 week ago
Aurora Ventures Wheaton, United StatesTo strengthen our existing team, SPIE SAG GmbH, a specialist in energy infrastructure in the CityNetworks & Grids division, is looking for you as an electrician / electrical engineer / electrical master as a construction manager m/f/d. · We offer: · Attractive salary according to ...
-
Regional IT Support Manager
1 week ago
Vi Living Chicago, United StatesOverview: · Vi is recognized as a Great Place to Work and one of Glassdoor's 100 Best Companies to work for. Learn from the best and accelerate your career with Vi. · **What We Offer**: · - Competitive pay · - Exceptional benefits · - Generous Paid Time Off - start accruing on da ...
-
Manager - Tech Ops Strategy and Performance
5 days ago
United Airlines Chicago, United States**Description**: · There's never been a more exciting time to join United Airlines. We're on a path towards becoming the best airline in the history of aviation. Our shared purpose - Connecting People, Uniting the World - is about more than getting people from one place to anothe ...
-
Driver & Mobility Ambassador Part-Time Or
2 weeks ago
Apex Ventures Trout Valley, IL, United States Freelanceomobi is a young start-up from Murnau am Staffelsee, dedicated to providing simple and sustainable mobility solutions in the Oberland region. · As a transportation company for innovative mobility concepts, we offer consulting and implementation services to businesses and municipa ...
-
Talent Acquisition Manager
1 week ago
Sasser Family Companies Schaumburg, United StatesRecognized as one of Crain's "Best Places to Work in Chicago" as well as a 2022 "Great Places to Work" by the Great Place To Work Institute Inc., Sasser prides itself on supporting an employee-driven, opportunity-based culture that empowers, recognizes, and rewards its employees. ...
-
Account Representative
1 week ago
Crown Equipment Corporation Schaumburg, United StatesCompany Description: · Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and serv ...
-
Customer Service Representative
1 week ago
Innovation Group North America Schaumburg, United StatesJob Description · Job DescriptionSalary: · This is a hybrid role; 3 days in office (Schaumburg), 2 days remote. · About Innovation Group North America · Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle mi ...
-
Skilled worker
1 week ago
NebulaWorks Highwood, United StatesAs the market leader for energy infrastructure, SPIE SAG GmbH is looking for you to join their team in the CityNetworks & Grids division as a skilled worker / electrician as a construction machinery operator m/f/d as soon as possible. · We offer: · Permanent employment in a crisi ...
-
Sales Representative
2 weeks ago
Sunbelt Rentals, Inc. Palatine, IL, United StatesSunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet that ranks amon ...
-
Outside Sales Representative
2 weeks ago
Sunbelt Rentals, Inc. Palatine, IL, United StatesJoin Our Team · Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call needed to outfit a job site with the proper equipment. Not only do we offer a vast fleet ...
-
Safety Manager
1 week ago
ConsultNet Carol Stream, United StatesSafety Manager · Chicago Area with weekly travel · Direct Hire · $100,000-$130,000 plus bonus · Job Description: · As the Safety Manager, you will be responsible for creating a culture of a "safety-first mindset by managing all company safety initiatives. You will work closely ...
-
Automotive Shop Manager
1 week ago
Concordia Group Carol Stream, United StatesJob Description · Job Description As a Shop Manager/Service Advisor/Fleet Coordinator at Surus Group, your leadership skills will be instrumental in overseeing the efficient operation of our vehicle fleet while delivering top-notch customer service. In this multifaceted role, you ...
-
Experienced Diesel Mechanic
5 days ago
Big Rig Fixer Carol Stream, United StatesJob Description · Job DescriptionDescription:Why Work Here? · "Great company to work for; great benefits, a fun, friendly environment, and a commitment to learning & development for the future" · Are you ready to take your career to the next level? You'll do that as an experience ...
Claims Consultant, Fleet - Schaumburg, United States - Innovation Group North America
Description
Job DescriptionJob Description Salary:
This is a hybrid role; 3 days in office (Schaumburg), 2 days remote.
About Innovation Group North America
Innovation Group North America (IGNA) is part of a leading global insuretech business, helping the insurance market handle millions of claims each year in the most efficient way possible.
Simplicity, connectivity, and collaboration guide everything we do, from our customers to our team members.Innovation Group is a growing organization with opportunities for new team members to learn about the evolving insuretech space, find efficient solutions, and chart a path forward in their career – all while enhancing their knowledge of the industry and being a key part of our organization's success.
Claims Consultant, CollisionThe Claims Consultant role on our Fleet team supports drivers through the process of getting their fleet vehicle repaired and restored.
Our consultants are the point of contact for drivers and our network of autobody shops, staying in constant contact throughout the process.
This role acts as a liaison between IGNA, our clients, network, and drivers regarding the status of repairs.We are looking for someone to fill the following schedule: Monday-Friday 10:30am- 7:00pm.
This client-based position serves as excellent opportunity to learn, grow, and advance your career with Innovation Group and in the insurance space.
What you'll do:
Provide customer response via phone and e-mail by gathering information, understanding, empathizing, and educating our customers, as well as set expectations to both customers and vendors on the claim handling process.
Handle difficult and complex customer situations over the telephone and email with minimal supervision and proactively contact service vendors.
Receive inbound calls from vendors, clients, and drivers concerning repairs.
Continuously monitor third-party systems and contractors to ensure that service is provided within specified time.
Follow up with clients, vendors, repair facilities and contractors to ensure that repairs are conducted in a timely manner and to reduce expenses for clients through phone calls, email, and client specific websites.
Identify and address potential escalations.Maintain accurate instructions for each client and updated process documents outlining workflows.
Dispatch and promote use of primary/preferred contractors and vendors based on type of loss and claim type, abiding by claim standards and established guidelines.
Identify and assess related and unrelated damage and set clear expectations on timelines and outcomes.Collaboratively work with other departments to resolve customers quickly, efficiently, and empathetically and/or vendor issues.
What we're looking for:
A minimum of a High School Diploma or equivalent
At least two years of customer service experience
Experience in auto and/or fleet claims a plus
Lotus or CCC experience a plus
Basic to intermediate computer skills and Proficiency in MS Office
At Innovation Group, we value the contributions of our employees.
We provide a robust benefits package that includes:
Medical, dental, and vision insurance
Life insurance
Short- term and long-term disability insurance
Flexible spending account options
Health and dependent care saving accounts
Paid time off
Sick time off
9 paid holidays
401(k) investment options
Employee assistance program
#J-18808-Ljbffr
