Jobs
>
Plano

    Technical Account Manager - Plano, United States - Tyler Technologies

    Tyler Technologies
    Tyler Technologies Plano, United States

    17 hours ago

    Default job background
    Description


    The Technical Account Manager (TAM) owns the technical relationship between clients and the business across multiple Tyler products. TAMs are responsible for coordinating the installation and integration of technical services for their clients as well as identifying and resolving potential areas of concern before they arise throughout the client's business relationship with Tyler. TAMs maintain close communication with their clients and facilitate communication with internal business units on behalf of their clients when necessary. As the owner of the technical relationship, TAMs may make recommendations based on the client's current and future technology needs.
    Responsiblities
    • Work with internal and external customers on resolving infrastructure issues to ensure optimal system performance.
    • Formulates guidance and training of policies, procedures and standards relating to technical requriements for customers.
    • Consult, plan, and develop recommendations specific to a client's infrastructure including long-range requirements, maintenance guidelines and protection implementation of infrastructure
    • Proposes and implements enhancements that will improve the performance and reliability of client infrastructure through development, support, and client-specific implementations.
    • Monitor and analyze performance of complex system components and make recommendations.
    • Proactively solve conflicts and address issues that could occur between the business and customer IT.
    • Develop system specifications, technical documentation, requirements, KB Articles.
    • Prioritize workload and resolution for customers assigned to meet service level agreements.
    • Analyze and resolve complex customer issues, escalating to other departments as identified.
    • Participates in identifying and recommending complex technology solutions for clients.
    • Work closely with account management, support, development and conversion teams on issue resolution and process improvement.
    • Work on complex projects either independently or as part of a team.
    • Tracks and recognizes knowledge opportunities; recommends and perform additional training as needed.
    • Provides training and mentors junior staff members.
    • Performs other job-related duties and responsibilities as may be assigned from time to time.
    Qualifications
    • BS/BA degree in related field or 5 years equivalent experience is required.
    • Advanced knowledge of MS servers, virtualization, data storage, networking.
    • Strong knowledge of SQL and software development concepts.
    • Excellent analytical, communication and customer service skills required.
    • Ability to multi-task, works as part of a team, and develops and train staff.
    • Previous experience working in a technical/application software support environment.
    • Excellent interpersonal skills including verbal and written communication skills, teamwork and customer service skills.
    #LI-SB1

    #LI-REMOTE
  • ConnectedX Inc.

    Account Manager

    1 week ago

    ConnectedX Inc. Plano, United States

    Who We are. · ConnectedX is focused on Digital Transformation and Product Engineering Services, enabling clients achieve their business, operating and technology needs for the digital age. Our unique industry-based, consultative approach helps clients implement digital transforma ...

  • Net2source

    Staffing Account Manager

    2 weeks ago

    Net2source Plano, United States

    Do you love developing and nurturing great relationships? · As an N2S Account Manager, you will be responsible for managing and growing our Fortune 500 accounts, understanding their staffing requirements, and ensuring the successful placement of qualified candidates. You will pl ...

  • TBX Benefits

    Account Manager

    3 weeks ago

    TBX Benefits Plano, United States

    TBX Benefits is on the lookout for a passionate and experienced Account Manager to join our team. If you thrive in a fast-paced, technology-driven environment and are dedicated to providing top-notch service to clients, then you might be just the person we're looking for. · In th ...

  • Jobot

    accounting manager

    4 days ago

    Jobot Plano, United States

    This Jobot Job is hosted by: Sean Driscoll · Are you a fit? Easy Apply now by clicking the Apply button · and sending us your resume. · Salary: $90,000 - $120,000 per year · A bit about us: · A thriving company in the food industry is looking to hire an Accounting Manager to ...

  • The Hire Solution

    Accounting Manager

    1 day ago

    The Hire Solution Plano, United States

    The Hire Solution has partnered with a north Dallas area manufacturer of firearm components for the position of Accounting Manager. The Accounting Manager will supervise the accounting department and all areas of financial reporting. Duties will include developing and maintaining ...

  • Interior Logic Group, Inc.

    Senior Accounting Manager

    2 weeks ago

    Interior Logic Group, Inc. Plano, United States

    Looking to build your career and design your future? You have come to the right place. · Summary · Reporting to the Operations Controller, the Senior Manager, Operations Accounting will be a key financial leader and a close partner to the Operations Controller, CAO, other finan ...

  • Fusion 4 Branding

    Senior Account Manager

    3 weeks ago

    Fusion 4 Branding Plano, United States

    Senior Account Manager–Fusion4 Branding, Plano TX · Employment Status: Full Time, Non-Exempt, Employee · ** this is an on-site position · Fusion4 Branding-Company Summary · Fusion4, based in Plano, TX, is a full-service distributor of promotional products, print collateral, custo ...

  • Active Network LLC

    Senior Account Manager

    3 days ago

    Active Network LLC Plano, United States Full time

    Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions an ...

  • Jobot

    Accounting Manager

    2 weeks ago

    Jobot Plano, United States

    This Jobot Job is hosted by: Sean Driscoll · Please make sure you read the following details carefully before making any applications. · Are you a fit? Easy Apply now by clicking the "Apply" button · and sending us your resume. · Salary: $90,000 - $120,000 per year · A bit a ...

  • Collabera

    Account Manager

    3 days ago

    Collabera Plano, United States

    Home · Search Jobs · Job Description · Account Manager · Contract: Plano, Texas, US · Salary: $65.00 Per Hour · Job Code: · End Date: · Days Left: 26 days, 3 hours left · Apply · Job Title: Senior Support Account Manager · Duration: 12 Months · Location: Plano, TX, 7509 ...

  • OpenGov

    Accounting Manager

    2 weeks ago

    OpenGov Plano, United States

    OpenGov is home to an exceptional team - passionate about our mission to power more effective and accountable government.By bringing the OpenGov Cloud to our nation'sstate and local government,we'retransforming communities so they can thrive · Imagine yourself being able to help ...

  • Palo Alto Networks

    Support Account Manager

    3 days ago

    Palo Alto Networks Plano, United States Full time

    Job Description · Your Career · As a Support Account Manager (SAM) you are key to shaping the support experience of our strategic customers. Your responsibility includes driving the technical support delivery across the Palo Alto Networks platform of products to ensure Palo Alto ...

  • Leadsonline

    Account Manager

    6 hours ago

    Leadsonline Plano, United States

    As an Account Manager (AM), you will be responsible for cultivating strong, long-term relationships with law enforcement agencies (our clients), by understanding their business needs, and ensuring that our services align with their objectives. You will act as a trusted advisor, d ...

  • Tasty Restaurant Group

    Accounting Manager

    1 week ago

    Tasty Restaurant Group Plano, United States

    Role Title: Accounting Manager · Reports To: Brand Controller · RESPONSIBILITES · General Ledger and Financial Reporting Prepare the reconciliations, journal entries and other period-end work of higher risk or complex accounts (not performed by outsourced accounting team). · P ...

  • Collabera

    Account Manager

    1 day ago

    Collabera Plano, United States

    Home · Search Jobs · Job Description · Account Manager · Contract: Plano, Texas, US · Salary: $65.00 Per Hour · Job Code: 350152 · End Date: · Days Left: 25 days, 3 hours left · Apply · Job Title: Senior Support Account Manager · Duration: 12 Months · Location: Plano, TX, 75093. ...

  • Lockton, Inc.

    Account Manager

    4 weeks ago

    Lockton, Inc. Plano, United States

    Job Summary: · Lockton Companies is currently seeking a results-oriented Account Manager to join the Integrated Absence Solutions (IAS) team. This role is responsible for supporting Lockton's IAS core services with engagements that support the client's disability, life, and abse ...

  • Applied Medical

    Account Manager or Account Manager Associate

    1 day ago

    Applied Medical Plano, United States

    _________________________________________________________________________________: · Applied Medical is a new generation medical device company with a proven business model and commitment to innovation fueled by rapid business growth and expansion. Our company has been developin ...

  • Collinson

    Senior Account Manager

    1 week ago

    Collinson Plano, United States

    Join Our Team: Senior Account Manager - Loyalty · Location: Plano, Texas · Are you ready to join a global leader in loyalty and engagement? · Collinson Group, a pioneer in driving loyalty and engagement for the world's largest companies, is seeking a Senior Account Manager to joi ...

  • Jason Ruiz - State Farm Agent

    Account Manager

    2 weeks ago

    Jason Ruiz - State Farm Agent Plano, United States

    Job Description · Job DescriptionROLE DESCRIPTION: · As an Account Manager - State Farm Agent Team Member for Jason Ruiz - State Farm Agent, you are vital to our daily business operations and customers success. You grow our agency through meaningful client relations and acting as ...

  • Cobalt Product Solutions

    Accounting Manager

    3 weeks ago

    Cobalt Product Solutions Plano, United States

    Job Description · Job DescriptionIndependently leading accounting functions for an established and growing product engineering and manufacturing firm in the North Dallas area specifically working within the platform "GSS" Global Shop Solutions: ERP Software for Manufacturers. **A ...