- Serve as the main point of contact to key contract glazing clients
- Regular check-ins with customers to ensure they are satisfied with the services
- Learn customer needs and develop plan(s) to meet those needs
- Research competitors to keep and grow key customers
- Address customer's concerns and/or issues and resolve them
- Build and strengthen key client relationships to achieve long-term partnerships
- LMA/ performance management—A&M team
- Handle inquiries and requests from customers and address their needs while maintaining highly professional interactions and relationships with clients, vendors, and coworkers (in-person, email, zoom meetings and phone)
- Maintain a daily working relationship with A&M OSR
- Develop a thorough understanding of company products and offerings
- Serve as product specialist for commercial products (i.e., commercial aluminum (Tubelite), hardware (commercial and showers) and glass
- Meet regularly with other team leaders to discuss processes and procedures to find new ways to improve business
- Build and develop estimators to ensure maximum performance by providing purpose, direction, and motivation
- Maintain key performance indicators (KPI) metrics and goals for the contract glazing team
- Back up project manager on commercial projects and estimates
- Submit paperwork, drawings, and product samples to customers in a timely manner
- Identify upsell, cross-sell, and renewal opportunities and communicate with the sales team regularly
- Identify opportunities to enhance internal processes which promote best practice for performance improvement and organizational efficiency
- Develop knowledge of competitive prices and stay abreast of pricing changes within the organization
- Monitor bids for win rates
- Hold weekly one-on-ones with estimators
- Maintain ownership of issues resolution and escalation management
- Maintain and update Glazier Studio and Partner Pak software
- Review Metal schedule with PM and metal shop lead
- Monitor project information processes
- Participates in projects and other assignments as required
- 3+ years' experience in glass and glazing industry
- 2+ years' experience in customer service and/or managing customer accounts.
- 1+ year experience with aluminum storefront and hardware
- Experience in the glass or construction industry
- Previous experience in supervisory or lead role preferred
- Proven history of meeting or exceeding quotas and receiving positive customer feedback preferred
- Project management experience and/or PMP certification preferred
- Strong computer software abilities, including Microsoft Office Suite; advanced Excel skills preferred
- Strong focus on quality of customer service, constantly striving to improve
- Organization skills and attention to detail
- Ability to lead, train, provide feedback and work with minimal supervision
- Strong written and verbal communication skills
- Problem solving
- Strong mathematical aptitude (geometry/fractions/decimals)
- Ability to read and understand architectural drawings
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Commercial Estimating Lead - Fridley, United States - Grey Search + Strategy
Description
Role:
Commercial Estimating Lead
ABOUT THE COMPANY
Established in 1912, our client has been a leader in the glazing industry for the upper Midwest for over 100 years. They have four divisions operating out of four locations: Minneapolis, Fridley, St. Cloud, and Duluth. Their mission is to provide superior quality products and service while providing a safe and stable work environment for their employees, who are encouraged to grow their knowledge and skills. They have created an environment that allows their team the freedom to succeed—fed by inspiration within the company—and to be recognized for their achievements. As a privately held ESOP company, the company offers incredible benefits and a unique employee-owned culture focused on living their core values every day. We invite you to consider investing your strengths with this outstanding team.
RESPONSIBILITIES
Knowledge & Experience
Skills & Attributes
