Program Support Specialist - Youngstown, United States - Youngstown State University, OH

Description

Salary: $35, $42,000.00 Annually

Location : Youngstown, OH

Job Type: Professional Administrative

Job Number:

Division: Academic Affairs

Department: College Access and Transition

Opening Date: 04/03/2024

Bargaining Unit Status: Association of Professional Administrative Staff (APAS)

Salary Grade: A2

Full-time Equivalency: 1.0

Summary of Position

Supports critical functions in the Office of College Access and Transition, specifically College Credit Plus, including, but not limited to, supporting CCP programming; evaluating transcripts, credentials, and other application materials; determines eligibility for admission; generates reports, and prioritizes the timely admission of students applying to College Credit Plus. Provides excellent customer service.

Position Information

Essential Functions and Responsibilities: Assists director with the preparation of marketing materials, Assists with planning and preparation for Counselor and Penguin Preview Days.

Assists the Director with the preparation of application materials. Communicates with school personnel, parents, and students regarding the CCP application process; utilizes YSU student information, and departmental, systems to track the receipt of student application materials, test scores, and other documents; responds to inquiries; resolves problems and issues as necessary.

Reviews transcripts and materials; follows established criteria to determine student eligibility for admission.

Coordinates the onboarding of CCP students by preparing and mailing new and continuing student acceptance packets, parent welcome letters, and student enrollment letters. Tracks attendance at new student orientation, continuing student update sessions, and campus registration days. Proctors' eligibility testing and course placement testing of CCP students.

Prepares and delivers various reports to the Registrar's Office. Assists the Registrar's Office in processing change of registrations for courses taken at the high school. Prepares and sends out Parent Consents to Registrar's Office each term for electronic filing in Banner.

Prepares and delivers reports to schools regarding student application status, course approvals, rosters, registrations, withdrawals, hours completed/scheduled, state or self-pay for tuition, and final grades.

Oversees and follows up with internal and external stakeholders each academic year on various program items, including but not limited to MOU's, course planning forms, course schedules, CRN requests/verifications, instructor applications, instructor meetings, self-pay students, non-public school funding letters, bookstore student list each term.

Maintains program files.

Prepares departmental reports; implements policies and procedures.

Serves as initial point of contact for the community and University departments. Routes incoming mail; schedules meetings; answers telephone inquiries; greets visitors.

Supervises student office staff; interviews and hires, trains and schedules, assigns work duties, and recommends disciplinary actions. Verifies and approves electronic time sheets for student employees.

Conducts staff meetings with students, reviews work requests and assigns projects to student staff.

Develops and conducts specialized student training for tasks as needed.

Other Functions and Responsibilities: Performs other related duties as assigned.

Equipment Operated: Computer and all other standard office equipment.

Work Schedule: Typically, Monday through Friday; occasional evenings or weekends. This position is not remote.

Supervision Exercised: May exercise supervision over student employees.

Reports to: Director

Qualifications and Competencies

Required Certifications, Training, and/or Licensures: Accuplacer and ALEKS proctor certifications*.

(*) Developed after employment.

Knowledge, Skills, and Abilities:

Knowledge of: supervisory principles and/or techniques; budgeting procedures*; public relations; office management; administrative practices and procedures; general office practices and procedures; English grammar and composition; arithmetic that includes addition, subtraction, multiplication and division; unit-specific office practices and procedures*; records management; business communications.

Skill in: typing; operation of personal computer, office equipment, and software applications, excellent communication skills, organizational skills, and attention to detail.

Ability to: gather, collate, and classify information according to established methods; collaborate on projects; prepare and deliver presentations; write directives, memos and other publications; define problems, collect data, establish facts, and draw valid conclusions; handle sensitive contacts with public and other work units; deal with problems involving several variables within familiar context; apply principles to solve practical, everyday problems; interpret instructions in written or oral form; write routine business letters following standard procedures; complete routine forms or records; make appointments; arrange items in numerical or alphabetical order; assess questions and provide appropriate information or referral.

(*) Developed after employment.

Minimum Qualifications: At least a bachelor's degree; two or more years of experience in business operations, general office management, or database management; proficient in Microsoft Office and Excel; experience with Adobe and database programs.

Preferred Qualifications: Three or more years of experience in business operations, general office management, or database management; higher education experience; advanced knowledge of Excel; knowledge of Banner.

At Youngstown State University we are committed to a comprehensive employee benefit program that helps our employees live healthy, feel secure, and maintain a work/life balance. YSU offers two options for medical plans, optional dental and vision insurance and life insurance. These plans are reviewed annually to maintain competitiveness while being cost effective. In addition, YSU offers tuition remission, 403(b) and 457 retirement planning options, as well as state pension programs and optional voluntary life insurance benefits.

Medical Mutual of Ohio Medical plans
Dental Benefits
Vision Benefits
Group Life Insurance (University Sponsored and Voluntary)
Group Long Term Disability (University Sponsored and Voluntary)
Flexible Spending Account
Health Savings Account
Tuition remission
Employee Assistance Program
Wellness Initiatives
Sick Leave
Vacation Accrual
Paid Holidays
State Retirement Programs
403b and 457b Voluntary Retirement Options

01

Do you have at least a bachelor's degree?

• Yes
• No

02

Do you have two or more years of experience in business operations, general office management, or database management?

• Yes
• No

03

Are you proficient in Microsoft Office and Excel?

• Yes
• No

04

Do you have experience with Adobe and database programs?

• Yes
• No

05

What is the highest level of education that you have attained?

• Did not complete high school.
• High school diploma/GED or equivalent
• Some college
• Associate's degree
• Bachelor's degree
• Master's degree
• Doctoral degree
• Post doctoral degree
• Juris doctor degree

06

Please describe your related experience.

Required Question