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Customer Support Representative - Greenville, United States - Dodge Industrial, Inc.
Description
JOB TITLE/LOCATION:
Customer Service Representative
DESCRIPTION:
This position provides general administrative and customer service support to Mechanical Power Transmission customers across the U.S.
In this role, you will act as the central point of contact for inquiries, provide solutions to those within your scope, and escalate those that require it.
Reporting to an Inside Sales Manager, you will be responsible for managing all aspects of customer orders for distributors, OEMs, and Field Sales Engineers.
ESSENTIAL FUNCTIONS OF THE JOB:
Act as liaison between manufacturing, engineering, warehousing, and customers
Identify productivity improvement areas and work with management staff to clear bottlenecks
Assist in debit resolution and ensuring clean invoicing to improve DSO
Provide all basic customer service activities of quoting, warranty, credits, returns, etc.
Expedite orders to meet customer demands
Provide as needed support of management issues as they arise
Support and back up teammates during absences and training
Attendance at work is an essential function of the job
EDUCATION:
High School Diploma or GED and minimum 3 years of sales experience in a customer service environment OR
Associates degree and minimum 1 year of sales experience in a customer service environment OR
Bachelor's Degree
SKILLS / CERTIFICATIONS:
Proficient with Microsoft Office, especially the use of MS Word and Excel.
Demonstrated Customer Service Skills.
SAP experience.
Mechanical product knowledge.
Bilingual skills.
RBC Bearings offers a competitive benefit package.
RBC Bearings is an Equal Opportunity Employer, including disability and protected veteran status.
