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Self-Help-Customer Service Specialist/Welcome Center Receptionist - Greenville, United States - East Carolina University
Description
Position Details
Position Information
Advertising Department
STUDENT INVOLVEMENT & LEADERSHIP
Academic Term/Year
Summer 2024
Position Title
Self-Help-Customer Service Specialist/Welcome Center Receptionist
Posting Number
06203
Position Number
06203
Student Job Category
Student - Self-Help Campus Job
Number of Vacancies
7
Job Description
ECU Department of Student Involvement and Leadership is currently seeking several Customer Service Specialists/Welcome Center Receptionists to fulfill the following general roles and responsibilities listed below.
Welcome Center Receptionist must work a minimum of 12 hours per week including weekend shifts. All receptionist work weekend shifts.Administrator:
Complete all necessary paperwork and forms, maintain logs, and complete tasks as required. Attend scheduled shifts and know the staff manual protocols.
Customer Service:
Acknowledge and greeting students, staff, faculty, and University guests.
Know campus resources and departmental functions to work with faculty, staff, students, and guest of the University to connect each to resources as appropriate.
Assist with navigating through campus. Keep the Supervisor informed. Help create a welcoming environment.Clerical Aid:
Be able to file records, maintain records, and logs. Answer telephone calls and relay messages to the appropriate contact. Be able to operate common office equipment such as computers, copiers, scanners, calculators, faxes, etc.
Security:
Provide for the safety of patrons during events, enforce facility policies and capacity, deter theft, and be knowledgeable of emergency evacuation and lock down procedures.
Team Member:
Attend all training sessions, support staff team and help when needed, maintain positive communication with staff and all SIL employees.
University Representative:
Serve as a positive role model. Serve the needs of students, staff, faculty, and University guests. Be mindful of social media tags/posts and represent SIL and ECU positively.
As a result of being a student employee within the Division of Student Affairs, students will have the opportunity to gain the following competencies based on NACE Top Ten Skills Employers Seek and CAS
Learning Domains:
Preferred (Majors, Experience, GPA, etc.)
Applicants should be enrolled as a student and be in good academic standing with East Carolina University, as well as with local, state, and federal laws.
Additionally, candidates must possess a minimum cumulative GPA of a 2.00.Special Instructions to Applicant
Please upload your cover letter, resume, list of 3 references and a copy of current class schedule
Quick Link for Direct Access
Open Date
05/09/2024
Close Date
06/23/2024
Open Until Filled
No
