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    Associate Account Manager - Minneapolis, United States - StepStone Group

    StepStone Group
    StepStone Group Minneapolis, United States

    4 days ago

    Default job background
    Description

    Company Description

    Appcast is a prominent player in programmatic recruitment advertising technology and services worldwide. Their cutting-edge technology, unparalleled market data, and a team of top recruitment marketers in the industry handle job advertising for large clients across diverse sectors every year. Appcast is headquartered in Lebanon, N.H., with presence in the U.S., Canada, and Europe. It is part of the Stepstone group, a key digital recruitment platform linking companies with suitable talent and assisting individuals in finding the right job.

    Job Description

    The role of an Associate Account Manager involves supporting Account Managers at Appcast. This position focuses on developing expertise in multi-channel recruitment marketing strategies, using this knowledge to create campaigns, investigate technical issues, and provide valuable insights to clients.

    Job Responsibilities

    • Provide prompt and accurate support to Account Managers by generating reports, addressing client queries, and monitoring client accounts.
    • Stay updated on Appcast's product enhancements, understanding how they deliver value to clients.
    • Conduct media research and engage in cross-company collaboration for planning and executing media strategies.
    • Create campaigns, feeds, and expansions within the Appcast platform.
    • Offer direct customer support to clients, escalating issues to Account Managers when necessary.
    • Collaborate with product and development teams to investigate bugs and technical issues, addressing client-facing problems while enhancing technical understanding of Appcast's product suite.

    Qualifications

    • Demonstrate exceptional organizational, prioritization, and follow-up skills.
    • Work collaboratively and creatively to solve problems with a focus on maintaining a solutions-oriented mindset.
    • Possess strong written and verbal communication skills, adept at communicating through various technical platforms.
    • Show critical thinking abilities and effective task prioritization skills.
    • Have a tech-savvy mindset with an interest in expanding knowledge about technology products.

    Education and Experience

    • At least 1 year of work experience, preferably in a role related to account management or customer success.
    • Professional experience in sales, account management, or technical roles within the software industry is advantageous but not mandatory for this position.
    • Hold a Bachelor's degree or possess equivalent experience.

    Travel Requirements

    • This role may involve travel to internal and external meetings as needed, subject to business demands and opportunities.

    Additional Information

    Cultural Environment: Appcast fosters an exceptional culture driven by outstanding individuals. The company is headquartered in Lebanon, N.H., with additional offices in the U.S., Canada, and Europe. Explore more about our company culture by reading Our Story and discovering Working at Appcast on our website.

    Employee Well-being: We are committed to providing a welcoming environment where individuals from diverse backgrounds can grow and excel. Competitive compensation, comprehensive benefits, and a community-focused approach ensure our team can support one another and their families. At Appcast, we promote a sense of community through employee networks, enjoyable gatherings, good food, and even welcoming pets into our workspace. Our values include volunteering and giving back to the community.

    Rest assured that all your information will be treated confidentially following EEO guidelines.

    Appcast upholds equal employment opportunities without discrimination based on race, color, religion, age, sex, national origin, disability, genetics, protected veteran status, sexual orientation, gender identity or expression, in line with federal, state, and local laws.

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