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    Account Manager, Team Lead - Remote, United States - Grin

    Grin
    Grin Remote, United States

    3 weeks ago

    Default job background
    Full time
    Description

    Company Overview and Culture

    Our culture is a team-first mentality built on the Core Values of Customer Love, Growth, Ownership, Authenticity, and One Team which is shared by every single employee. For us at GRIN, this means we prioritize our customers when making decisions; grow as individuals personally and professionally which drives business growth; celebrate our wins, own our failures, learn from our mistakes, and expect everyone to do the right thing; bring our whole selves to work each day; and know that we can accomplish more when we work together with humility.

    At GRIN, we don't just accept differences — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our product and our community. We champion and encourage those who bring different perspectives, ideas, and creativity to join our team dedicated to bringing people together across the globe. GRIN is proud to be an equal opportunity workplace where we welcome all people regardless of sex, gender identity, race, ethnicity, disability, or other lived experience. GRIN was founded in Sacramento, CA and is committed to 100% remote work.

    [[GRIN is able to hire employees in all US states except Alaska, Hawaii, and US Territories]]


    As an Account Manager, Team Lead at GRIN, you will own the GRIN renewal engagement for a portfolio of brands and creators who leverage GRIN's creator management software to achieve measurable business outcomes through their go-to-market strategy. The Account Management Team is tasked with being a steward for our business, supporting our mission-critical goal of increasing net revenue retention while leveraging a customer-centric renewal strategy. You will partner with Customer Success Management to ensure a great customer experience and deliver on retention and growth goals. This role works with customers during their renewal cycle to educate them on the value proposition of GRIN and maximize contract value. Leveraging active listening, you will identify pain points - current and future, and propose solutions to optimize their return on investment.

    What You'll Do:

    • Best in class renewal management ensuring successful, on-time execution of contracts
    • Work directly with customers to support all phases of the renewal deal cycle, proactively engaging early to support risk mitigation and identify procurement process
    • Capable of delivering high-level product demonstrations or platform overviews as part of educating new stakeholders
    • Maintain an accurate 90-day rolling forecast of renewals assigned to you
    • Review, interpret, and confirm contract terms and conditions; work closely with finance, deal desk, and legal teams to ensure all contracts are accurate
    • Verify compliance with internal policies (and external regulations)
    • Effectively partner with Customer Success Managers to deliver value-based pricing solutions that are both fair and allow for future expansion growthManage to the goal of maximizing contract value while protecting and enhancing customer relationship
    • Respond to questions from customers and/or internal Go-To-Market teams on any aspect of renewal
    • Perform cost-benefit and needs analysis in partnership with customers to demonstrate the value of GRIN
    • Work cross-functionally with Support, Product Management, and Product Marketing to support churn mitigation
    • Discover new revenue opportunities to increase Net Revenue Retention
    • Follow and adhere to best practices for all internal processes including: opportunity management, data quality and accuracy, CRM hygiene, quotes, and forecasting
    • Additional responsibilities as required

    What You'll Bring:

    • 4+ years of work experience
    • 2+ years in B2B Account Management, Renewal Management, or Customer Success
    • SaaS experience required
    • B2B sales or marketing experience a plus
    • Strong negotiation, operations and analytical skills
    • Consultative selling experience resulting in growing existing accounts
    • B2B Influencer Marketing or eCommerce experience a plus
    • Salesforce experience a plus
    • Self-motivated and ability to thrive in fast-paced, changing environments
    • Adaptive listening and communication skills
    • Well organized with exceptional attention to detail


    GRIN is committed to fair and equitable compensation practices. Final compensation for the role will depend on a number of factors including a candidate's qualifications, skills, competencies, and experience as it relates to the role.

    United States Annual Base Salary Range

    $100,000—$115,000 USD



    We recognize the imposter syndrome might show its head as you read through this job description and although you might not check every box, we don't want to miss out on the possibility of speaking with a perfectly imperfect candidate. So if you think you have what it takes - apply today and let's discuss

    US Total Rewards

    • 16 days of PTO + 10 Sick Days + 14 paid holidays
    • Medical, Dental and Vision insurance
    • 401(k) program plus company match
    • Paid Child Bonding Leave
    • Home Office set up + Co-Working Space Reimbursement
    • Employee Stock Option Program
    • GRIN SWAG
    • Tons of growth opportunity
    • #LI-Remote
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