- Provides backup and peak workload support to all Client Associates in territory
- Supports training of new employees, as required
- Supports administrative tasks performed by Client Associates
- Supports asset redeployment initiatives (re-use, re-deploy, and disposition activities for office assets )
- Ensures key contact list for all clients is maintained and available
- Ensures there is a current roster of employees and associated duties for effective coverage support Ensures day to day interface with account key contacts is maintained during coverage support
- Work with account team to ensure the Value Assurance Process is current and up to date. Communicates to Site Coordinator and Manager all process opportunities identified during support period
- Maintain appropriate communication within assigned area of coverage to ensure peak workloads and absences are managed
- Provide accurate and timely monthly reporting of activities as required
- Performs timely submission of billing requirements with all associated reporting (XONE / Falcon) Coordinates and fair shares overtime requirements
- Tracks overtime by account covered to ensure proper billing
- Able to lift and move up to 50 pounds –
- Travel to accounts supported using reliable dependable transportation
- Ability to demonstrate problem resolution skills and escalation process
- Able to demonstrate excellent verbal and written communications
- Able to demonstrate use of organizational and time management skills to facilitate client deliverables
- Able to demonstrate ability to manage multiple tasks
- Able to demonstrate use of Computer: Email, MS Word, Excel, PowerPoint Manage email (create folders, change user options) Download and install files (fonts, drivers, etc.) from internet sites; open, complete and save/print internet forms Perform mail merges Able to demonstrate intermediate knowledge of MS Word or equivalent Insert images Create and manage tables and columns Edit headers/footers Create forms Create and manage multiple sections - Able to demonstrate intermediate knowledge of MS Excel or equivalent Navigate multiple worksheets within a workbook Create charts/graphs Use basic math functions Create basic formulae Able to demonstrate working knowledge of MS PowerPoint or equivalent Open and create basic presentations Open saved presentations Print using different options
- Able to demonstrate working knowledge of account-relevant applications Adobe Acrobat File conversion or graphic arts applications
- Able to demonstrate basic knowledge of network (e.g., how to add or delete a network printer)
- Able to demonstrate ability to recognize PC to printer connectivity
- Able to demonstrate basic knowledge of Digital Front Ends
- Able to demonstrate functional knowledge of MAC when required by client
- 3+ years experience delivering services in a client environment
- Full range of experience in Services Delivery positions
- Must be tech savvy and have experience with Print production or Printer Maintenance
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Account Support Rep Level 1 - Chelsea, United States - CTG, Inc.
Description
CTG is assisting a client in Chelsea, MA in staffing a Printer Maintenance Associate for an ongoing contract role.Job Title:
Printer Maintenance Associate
Location:
Chelsea, MA
Job Type:
Ongoing Contract-Hourly Consultant
Hours: 8 am to 5 pm, M-F
Pay:
$20.66/hr
This position will require use of your own personal vehicle to drive between client locations. Mileage is reimbursed. Valid Driver's license and no more than one moving violation in the past three years.
This position will involve knowledge of MS Tool Suite (OS, Excel PP, Word), Apple and Printer Networking.
The role will involve keeping inventor of Printer/copier supplies, changing out toner, toner drums, clearing jams, taking meter reads, downloading drivers and software patches and networking printers.
ESSENTIAL FUNCTIONS:
SKILLS:
EXPERIENCE:
EDUCATION:
Minimum High School diploma or equivalent
CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.
To Apply:
To be considered, please apply directly to this requisition using the link provided . For additional information, please contact Krista Eckard at Kindly forward this to any other interested parties. Thank you
About Us
CTG is a leading provider of digital transformation solutions and services that accelerate clients' project momentum and achievement of their desired IT and business outcomes.
Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts.
CTG has operations in North America, South America, Western Europe, and India. For more information, visit
Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take.
It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities.
Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company in every country in which we operate.
CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law.
Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes.Submit a referral to this job (https://usjobs-)
ID
Title Account Support Rep Level 1
Location US-MA-Chelsea
