Senior SaaS Operations Engineer - Washington DC, United States - Edifecs Inc.

Description

Senior SaaS Operations Engineer

Overview

The Senior Operations Engineer works primarily with enterprise customers of Edifecs products, proactively assisting them with post- sales installation, configuration, upgrade, troubleshooting and day to day operational management. Responsibilities include taking a proactive leadership role working with the Engineering team and Customers to triage and resolve highly complex, technical, and application-related issues which impact product performance in customer-specific environments, or issues that directly hamper a broader customer adoption of Edifecs product s . In addition to working with customers, the Sr Operations Engineer will routinely partner with our Development, Sustaining Engineering and Sales Engineering organizations to resolve support issues, document bugs, provide UAT on product builds, and ensure that new and newly upgraded server installations are successful. The ideal candidate will have extensive knowledge and hands-on experience with Docker and Kubernetes, along with a strong background in research & implementation. This role will involve working closely with our IT SaaS team to design, implement, and maintain containerized environments and orchestration systems to support our organization's infrastructure and applications.

• Manage end to end maintenance and operations of Edifecs SaaS solutions including performing upgrades, making configuration changes, managing day to day operations, building custom tools and utilities, creating ad hoc reports / queries
• Provide technical support to enterprise clients related to technical and operational aspects of the products
• Partner with IT SaaS team to Design, deploy, and manage Docker containers and Kubernetes clusters in both development and production environments and integrate wit h Edifecs Products .
• Partner with Product & Engineering team to get the EKS compatible builds.
• Collaborate with software developers and system administrators to optimize application performance and scalability using containerization and orchestration technologies.
• Develop and maintain CI/CD pipelines for automated testing, deployment, and monitoring of containerized applications.
• Troubleshoot and resolve issues related to containerized environments, Kubernetes clusters, and related infrastructure components.
• Partner with Product Support Engineers and development teams as necessary to troubleshoot issues and implement resolutions
• Analyze application and database performance, identify bottlenecks and provide fix/ report to the development team for a fix
• Provide workarounds or temporary fixes to the client to avoid processing disruption
• Proactive monitoring and management of data processing , and management of customer reported cases / issues.
• Deliver a consistent, responsive and satisfying customer experience with each contact
• Collect all necessary problem details from customers to be able to effectively see the problem to resolution
• Successfully reproduce customer issues in a controlled test environment
• Follow standard operational procedures for case management
• Continuously improve troubleshooting skills, product expertise, and knowledge on related technical topics
• Update knowledge base / create reusable documents, originating from patterns observed during customer issue troubleshooting

What you will bring:

• BS in Computer Science or other technology related program or equivalent experience in implementing, and operating Java stack-based enterprise applications
• 4+ years of applicable experience in maintaining commercial off the shelf enterprise products
• Understanding of following underlying technologies used by Edifecs solutions: Java, JMS, SQL Server/ Oracle, Web/Application Servers like Apache Tomcat/ IBM WAS
• Experience on at least one integration or ESB software such as Edifecs XEngine Server, TIBCO EMS, IBM WebSphere suite, Web methods , MuleSoft, Intersystem Ensemble
• Proven expertise in Docker containerization and Kubernetes orchestration.
• Experience with cloud computing platforms such as AWS, Azure, or Google Cloud Platform.
• Prior demonstrable experience in deploying and supporting high transaction volume applications on AWS or other Cloud platforms.
• Good understanding of SOAP and REST based web services
• Prior experience troubleshooting performance problems that may have many underlying causes such as Disk, Database, Network, Messaging and other platform / 3rd party solutions.
• Prior experience in troubleshooting problems in java-based applications using opensource tools / JDK tools such as jstack, visualvm, jconsole, jmap and similar tools to identify memory issues, deadlocks, application performance.
• Ability to guide customers remotely through complex, multi-server deployments and upgrades for enterprise products
• Familiarity with at least one non-Windows operating system (such as Linux, HPUX, AIX)
• Familiarity with EDI Standards such as X12, EDIFACT, HL7, NCPDP and knowledge of HIPAA transactions is a plus.
• Prior Scripting and Programming Experience for solving business problems preferred.
• Knowledge of various network and internet technologies and communication protocols: TCP/IP, sFTP, AS2, etc. highly desired.
• Effective communication and collaboration skills.
• Certifications such as Certified Kubernetes Administrator (CKA) or Docker Certified Associate (DCA) are a plus.

About Edifecs

Edifecs is a premier technology company in the U.S. Healthcare market with solutions focused on interoperability, workflows, risk adjustment, value-based care payments, and analytics. Edifecs solutions are used by leading healthcare entities including, payers, providers, employers, third-party administrators, and government agencies. With innovative technology and solutions, Edifecs helps its customers by optimizing the secure exchange and processing of administrative and clinical data, reducing the cost of complying with regulations, and automating workflows involved in multiple core processes within the healthcare ecosystem.

Edifecs is a frontrunner in providing solutions for B2B data exchange, streamlining key workflows in areas such as enrollment, risk adjustment, and alternative payment models. With the advent of FHIR and new regulatory guidance from HHS, Edifecs has emerged as a leader in easing the effort associated with achieving compliance with new federal rules and in making the healthcare consumer the primary stakeholder. Edifecs solutions are offered in both On-Premise and SaaS models. The company is headquartered in Bellevue, Washington, with additional offices in Atlanta, Georgia , and Mohali, India, an engineering center in Moldova, and has more than 1,000 employees.

We are an equal opportunity employer and a ll qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or another legally protected status.

Edifecs will provide reasonable accommodation to individuals with disabilities who need assistance applying for a job. Please contact for more information.