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Field Service Automation Engineer - Jackson, United States - Abbott Laboratories company
Description
Field Service Automation Engineer (Meridian, MS) page is loadedField Service Automation Engineer (Meridian, MS)
Apply
locations
United States - Mississippi - Meridian
time type
Full time
posted on
Posted 2 Days Ago
job requisition id
Abbott is a global healthcare leader that helps people live more fully at all stages of life.
Our portfolio of life-changing technologies spans the spectrum of healthcare, with leading businesses and products in diagnostics, medical devices, nutritionals and branded generic medicines.
Our 115,000 colleagues serve people in more than 160 countries.JOB DESCRIPTION:
PLEASE NOTE:
This is not an active open requisition. We are building a candidate slate for a future opening.
About Abbott
Abbott is a global healthcare leader, creating breakthrough science to improve people's health. We're always looking towards the future, anticipating changes in medical science and technology.
Working at Abbott
At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life.
You'll also have access to:
Career development with an international company where you can grow the career you dream of.
Free medical coverage for employees* via the Health Investment Plan (HIP) PPO
An excellent retirement savings plan with high employer contribution
Tuition reimbursement, the Freedom 2 Save
student debt program and FreeU
education benefit - an affordable and convenient path to getting a bachelor's degree.
A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies in the world by Fortune.
A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.
The OpportunityThe Field Service Engineer Automation is the primary automation account contact covering both technical support and customer experience. The position provides on-going proactive product support for assigned accounts.
The customer experience aspect of this role will focus on increasing customer loyalty; securing retention; and driving value expansion at assigned accounts.
Territory/LocationThis position is a remote position.
Qualified candidates
must
currently live in the
Meridian, MS
area.
Travel 50%
What You'll Work On
Provide technical Level I and Level II phone and on-site support to proactively maintain product performance or resolve customer complaints for hardware; software; and reagent issues.
Level I support is defined to a specific set of error codes that could be repaired in less than1.5 hrs.
Level II support is defined as any error code excluding Level I that would be resolved in more than 1.5 hrs.
Perform proactive service support activities to maintain system performance. Apply standard troubleshooting tools or concepts to identify the real issue and its root cause.Determine level of urgency of service support requests; develop recommendations and implement solutions that reflect customer and Abbott business need.
Record accurate and timely documentation of customer complaints and the action taken to resolve the concern.Plan and prioritize customer visits and activities to do in each account.
Prepare; schedule; and execute training events with customers to improve customer self-sufficiency by developing the customer's ability to troubleshoot/repair analyzers and increase knowledge of component replacement and assays.
Coordinate order, delivery and billing of products and/or services in assigned accounts. Monitor inventory and replenish accordingly.Responsible for Service Contract Sales at assigned accounts.
Partner with Enterprise Account Manager and/or Sales Executive to develop account-specific lab strategy and execution throughout commercial cycle and participate in customer business reviews.
Understand competitive landscape of assigned accounts or territory and leverage it to maximize business opportunities. Develop/preserve strong relationships to gain meaningful insights that will allow for value expansion opportunities. Responsible for achieving revenue generation goals in assigned accounts.Required Qualifications
Associates Degree or equivalent experience.
2 years of relevant experience with instrumentation utilized in a laboratory environment
2 years of experience interfacing with customers.
Travel 50%
Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life.
Connect with us at , on Facebook at
and on Twitter @AbbottNews and @AbbottGlobal.
The base pay for this position is
$31.50 – $63.00/hour
In specific locations, the pay range may vary from the range posted.
JOB FAMILY:
Support Services
DIVISION:
HIAC Core Lab
LOCATION:
United States of America :
Remote
ADDITIONAL LOCATIONS:
WORK SHIFT:
Standard
TRAVEL:
Yes, 50 % of the Time
MEDICAL SURVEILLANCE:
Not Applicable
SIGNIFICANT WORK ACTIVITIES:
Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous standing for prolonged periods (more than 2 consecutive hours in an 8 hour day), Continuous walking for prolonged periods (more than 2 hours at a time in an 8 hour day), Driving a personal auto or company car or truck, or a powered piece of material handling equipment, Keyboard use (greater or equal to 50% of the workday), Lift, carry, push or pull weights of more than 20 pounds/9 kilos on a regular/daily basisAbbott is an Equal Opportunity Employer of
Minorities/Women/Individuals
with
Disabilities/Protected
Veterans.
EEO is the Law link - English:
EEO is the Law link - Espanol:
About Us
Abbott
is about the power of health. For more than 125 years,
Abbott
has been helping people reach their potential — because better health allows people and communities to achieve more.
With a diverse, global network serving customers in more than 160 countries, we create new solutions — across the spectrum of health, around the world, for all stages of life.
Whether it's next-generation diagnostics, life-changing devices, science-based nutrition, or novel reformulations, we are advancing some of the most innovative and revolutionary technologies in healthcare, helping people live their best lives through better health.
The people ofAbbott
come to work each day with relentless energy, enthusiasm and a promise to enhance the health and well-being of millions of people.
We invite you to explore opportunities at
Abbott
, to see if your talents and career aspirations may fit with our openings. An equal opportunity employer,
Abbott
welcomes and encourages diversity in our workforce.
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