- Perform duties associated with direct patient care
- Provide efficient, quality care in accordance with protocols and health regulations in a manner consistent with the Raphael Health Center mission
- Develop effective working relationships with patient, families and health professionals
- Observe, document and communicate patient conditions with medical staff for initial patient assessment
- Addresses and documents all voicemails according to protocol, returning patient calls within 48 hours
- Completes desktop tasks daily, addressing patient/provider needs within 48-72 hours
- Manages all prescription refill requests following established protocol within 48 hours
- Completes preparation for all specialized visits such (well child visits) following proper protocol
- Completes all prior authorization requests according to RCH protocol
- Collect medical information from patients in person or by telephone
- May perform patient intake operations
- Safely perform phlebotomy, injections and other clinical procedures, administering treatment according to established protocol
- Completes quality tasks in the lab when scheduled for both daily opening and closing and documents task completion directing questions or concerns to the lab champion
- Follows protocol for supply acquisition and stocking of rooms and clinical stations, directing all questions and concerns to the supply champion
- Attends and completes the required annual trainings set forth by RHC
- Prepare and label specimens and fill out forms accurately
- Assist in answering phones; take messages or direct calls to appropriate person
- Attend required training (OSHA, CPR, etc.)
- Maintain patient confidentiality
- Assist with patient education
- Assist with front office procedures
- May schedule appointments and referrals
- Customer Relations:
- Exemplify the RHC mission through a personal example of excellent service to patients, visitors and coworkers
- Treats guests, patients and other employees with care, courtesy, and dignity
- Responds quickly and appropriately to customer request
- Looks for and suggests ways to better meet customer needs
- Answers clinic communications systems promptly and with courtesy and respect
- Teamwork:
- Works cooperatively within own department and other areas
- Willingly accepts additional responsibility – demonstrates cooperation at all times
- Responds quickly to request for assistance from provider, co-worker and/or management staff
- Required to work closely with patients and associates
- Interacts with other departments on problem solving efforts
- Accepts feedback
- Continuous Improvement:
- Continuously looks for and suggests ways to improve
- Effectively completes assignment
- Implements improvements as appropriate
- Demonstrates interest in own growth and development by:
- Attends and participates in in-services and continuing education programs
- Seeks opportunity to grow skills by fulfilling the duties of a clinical area champion
- Attends departmental meetings
- Communications:
- Keeps appropriate people informed
- Speaks and writes clearly, concisely, and appropriately for need
- Listens carefully
- Communicates tactfully
- Understands that all confidentiality and privacy considerations are respected and fostered at work and off duty
- Self –Management:
- Presents a positive image of Raphael Health Center at all times
- Carries out assignments with little need for direction
- Timeliness
- Maintains confidentiality
- Provides proper notification of absence and tardiness
- Works late night shifts when necessary
- Other duties as assigned
- High school diploma or equivalent
- Graduate of an accredited Medical Assistant program with certificate
- Current medical assistant certification through an accredited organization.
- Current CPR certification
- Current TB certification or achieves within 1 year
- Achieves CCMA national certification through NHA or other nationally recognized organization within a year of hire if not already certified
- 5 years professional experience as a Medical Assistant in a health care setting preferred
- Knowledge of medical terminology and the function of medical equipment and supplies
- Knowledge and understanding of legal implications of patient care activities
- Able to function independently and handle a variety of responsibilities
- Exceptional customer service skills
- Bilingual in Spanish preferred
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Medical Assistant - Indianapolis, United States - Raphael Health Center Inc
Description
Job Description
Job DescriptionDescription:We are seeking a highly motivated and skilled Medical Assistant to join our team. The ideal candidate will be responsible for providing exceptional patient care and support to our medical staff.
Scope of Tasks & Responsibilities:
i. Periodically evaluating own performance
ii. Demonstrating an awareness of personal abilities and limitations
iii. Independently seeking means to make improvements
Required Education, Certification, Experience and Skill: