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IT, Client Technologies Administrator 2 - New Haven, United States - Yale University
Description
Position Focus:
Provide technical planning and computer support for faculty, staff, and students in multi-platform (Windows, Mac, and Linux (if applicable)) and computationally intensive environments. Coordinate service with IT professionals from other units. Prepare documentation (procedural, planning, team information, end user) to support functions specific to departments. Work closely with vendors and technical owners of applications to securely plan, deploy, and troubleshoot new or upgraded functions. Maintain list of key support contacts for each non-standard software or hardware device. Coordinate with departments during moves, renovation projects, and required upgrades to ensure technology interruptions are minimal.
Essential Duties
1. Responsible for the planning and delivery of customer support services including installation, consultation, troubleshooting, user assistance, and training.2. Resolve routine to moderately complex end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary.3. Provide guidance and explain policies and procedures to end-users.4. Install and configure software for network connectivity, backups, server access, etc. on user systems.
Required Education and Experience
Bachelor's Degree and two years of experience or equivalent education and experience.
Required Skill/Ability 1:
Developed analytical and problem-solving skills.
Required Skill/Ability 2:
Developed interpersonal, written, communications and organizational skills.
Required Skill/Ability 3:
Working knowledge of information technology applications, processes, software, and equipment.
Required Skill/Ability 4:
Demonstrated team performance skills, customer service mindset approach, and the ability to act as a trusted advisor.
Weekend Hours Required?
Occasional
Evening Hours Required?
Occasional
Drug Screen
No
Health Screening
No
Background Check Requirements
All candidates for employment will be subject to pre-employment background screening for this position, which may include motor vehicle, DOT certification, drug testing and credit checks based on the position description and job requirements. All offers are contingent upon the successful completion of the background check. For additional information on the background check requirements and process visit "Learn about background checks" under the Applicant Support Resources section of Careers on the It's Your Yale website.
COVID-19 Vaccine Requirement
The University maintains policies pertaining to COVID-19. All faculty, staff, students, and trainees are required to comply with these policies, which may be found here:
Posting Disclaimer
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position and should not be construed as a declaration of specific duties and responsibilities of the particular position. Employees will be assigned specific job-related duties through their hiring departments.
EEO Statement:
University policy is committed to affirmative action under law in employment of women, minority group members, individuals with disabilities, and protected veterans. Additionally, in accordance with Yale's Policy Against Discrimination and Harassment, and as delineated by federal and Connecticut law, Yale does not discriminate in admissions, educational programs, or employment against any individual on account of that individual's sex, sexual orientation, gender identity or expression, race, color, national or ethnic origin, religion, age, disability, status as a special disabled veteran, veteran of the Vietnam era or other covered veteran.
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