- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client's SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; cross train new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
- Must have healthcare or medical claims experience; Medi-Cal or Denti-Cal experience is a plus
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problem solving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
- Must be a resident of the state of California.
- Hybrid work environment 1 2 days a week in the office as needed for face to face and client meetings with the remainder of time remote work.
-
Call Center Representative
1 week ago
Roseville Toyota Roseville, United States**Dealership**: L0507 Roseville Toyota · - Job Posting · **Roseville Toyota**: · If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success · **_ We are committed to Growing our Company and Growing our People_** ...
-
Call Center Representative
6 days ago
tapwage Roseville, United States Full timeGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Patient Services Rep
2 days ago
Dignity Health Medical Foundation Folsom, United States**Overview** · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation ...
-
Patient Registration Representative
1 week ago
Mercy Hospital Folsom Folsom, United States**Overview** · Dignity Health Mercy Hospital of Folsom is the community hospital serving the Sierra foothills communities of Folsom El Dorado Hills Granite Bay Cameron Park Shingle Springs and Rescue. With 106 licensed acute-care beds our accredited non-profit hospital has been p ...
-
Surgical Scrub Tech
4 days ago
Roseville Surgery Center (12001) Roseville, United StatesRoseville Surgery Center - Surgical Scrub Tech - PRN (per diem) · **Job Summary**: Anticipates the needs of the surgical team. Establishes and maintains sterile field during surgical procedures in the operating room. · **Reporting Relationship**: Reports to Clinical Director/Admi ...
-
Sales Representative
5 days ago
Lexus of Roseville Roseville, United States**Dealership**: L0348 Lexus of Roseville · **Lexus of Roseville**: · **_ We are committed to growing our company and Growing our People_** · **Responsibilities**: · As an Auto Sales Representative you will interact and consult with customers to guide them through their vehicle pu ...
-
Site Director
3 days ago
GiGi's Playhouse, Inc. Roseville, United StatesAbout GiGi's Playhouse Sacramento · GiGi's Playhouse Sacramento, which opened in May 2021, is part of an international network of Down syndrome Achievement Centers offering FREE educational, therapeutic-based, and career building programs to individuals with Down syndrome of all ...
-
Family Practice LVN
2 weeks ago
Dignity Health Folsom, United States Paid WorkOverview · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - w ...
-
Account Executive Security
1 week ago
Johnson Controls International Roseville, United States Full timeWhat you will do · The Account Executive is responsible for promoting and selling Johnson Controls Security services and technology within an assigned territory, leveraging relationships, closing new business for Johnson Controls and ensuring customer retention. This person is th ...
-
Customer Service Representative Fueler/Washer
2 weeks ago
Penske Roseville, United StatesPenske County Rd C West [Customer Service Representative] As a Customer Service Representative at Penske, you'll: Handle incoming sales and customer service calls in a busy Corporate Sales Center; Explain sales procedures and respond to inquiries; Input customer information into ...
-
Medical/Dental Account Executive
6 days ago
Johnson Controls International roseville, United StatesThe Account Executive is responsible for promoting and selling Johnson Controls Security services and technology within an assigned territory, leveraging relationships, closing new business for Johnson Controls and ensuring customer retention. This person is the Johnson Controls ...
-
Guest Services Agent Part Time or Full Time
1 week ago
Aimbridge Hospitality Roseville, United StatesJob Summary · Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifyin ...
-
Account Executive Security
1 week ago
Johnson Controls International roseville, United StatesWhat you will do · The Account Executive is responsible for promoting and selling Johnson Controls Security services and technology within an assigned territory, leveraging relationships, closing new business for Johnson Controls and ensuring customer retention. This person is t ...
-
Region Sales Director
1 week ago
Dayton Freight Roseville, United StatesOverview · Stable and growing organization · Competitive weekly pay · Fast-paced work environment · Professional, positive and people-centered work environment · Modern facilities · Comprehensive benefits package: Health, Dental, Vision, AD&D, etc. · Paid holidays (8); pai ...
-
RN Case Manager
1 week ago
CareOne Home Health Roseville, United StatesJoin our growing team CareOne Home Health is locally owned and growing company seeking an RN Case Manager. Our goal is to continually serve our community by providing high-quality, compassionate care in the intimate setting of our patients' homes. · We are currently looking for a ...
-
Housing Counselor
4 days ago
Presbyterian Homes & Services Roseville, United StatesMin · Max · Overview · Presbyterian Homes & Services-Eaglecrest is seeking a Housing Counselor to join its team. The Housing Counselor represents Presbyterian Homes & Services and its operating entities to the community at large in relation to the sales and marketing goals of the ...
-
Manager - Data Center
2 weeks ago
Pace Analytical Services, LLC Roseville, United States Regular, Full time· Manager - Data Center · Make an impact. Build a career. · At Pace Analytical Services, LLC, we're committed to continuously moving science forward, innovating and advancing sustainable practices that improve the health and safety of our communities and lives. Ask any of us, an ...
-
Maintenance Parts Clerk
3 weeks ago
Bimbo Bakeries USA Roseville, United States Regular, Full timeMaintenance Parts Clerk · req39242 · Employment Type: Regular · Location: ROSEVILLE,MN · Have you ever enjoyed Arnold, Brownberry or Oroweat · bread? A Thomas' English muffin or bagel? Or perhaps snacked on a Sara Lee, · Entenmann's or Marinela cake or donut? If the answer is ...
-
Hearing Instrument Specialist
4 weeks ago
HearingLife Roseville, United States Regular, Full time· Hearing Instrument Specialist · Job Locations · US-MN-Roseville · Job System ID · # of Openings · 1 · Overview · HearingLifeis part of Demant, a world-leading hearing healthcare group builton a heritage of care and innovation since 1904.HearingLifeoperates more than 600 heari ...
-
Johnson Controls International roseville, United Statesp> What you will do · The Account Executive is responsible for promoting and selling Johnson Controls Security services and technology within an assigned territory, leveraging relationships, closing new business for Johnson Controls and ensuring customer retention. This person i ...
Call Center Representative - Roseville, United States - Gainwell Technologies LLC
Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards.You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Healthcare - Roseville, CA - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable.
Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.
Here are the details on this position.Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
-2 or more years of call center or customer support experience in the healthcare industry
#LI-HYBRID
#LI-CM1
The pay range for this position is $31, ,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace.
We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees.
