- Provide knowledgeable responses to basic client questions; elevate more complex cases to appropriate staff as needed
- Put your skills to work to solve client problems, update account history and follow up with clients to confirm their inquiry or request is resolved
- Adhere to the client's SLAs and consistently meet production targets
- Collaborate with team members, management and clients to resolve client inquiries; crosstrain new resources in customer service processes
- Process client inquiries more efficiently and effectively by reviewing and recommending changes to procedures and workflow
- 2 or more years of call center or customer support experience in the healthcare industry
- Must have healthcare or medical claims experience; Medi-Cal or Denti-Cal experience is a plus
- Knowledge of basic help desk software, computer software and Microsoft Office applications
- Strong problemsolving skills to bring inquiries to effective resolution
- Strong customer service skills with an emphasis on written and oral communication to respond to inquiries professionally
- Ability to understand your role on a team and identify the correct stakeholders to consult to resolve client inquiries
- Must be a resident of the state of California.
- Hybrid work environment 12 days a week in the office as needed for facetoface and client meetings with the remainder of time remote work. The office is located in the Roseville/Sacramento area.
-
Call Center Representative
3 weeks ago
Roseville Toyota Roseville, United States**Dealership**: L0507 Roseville Toyota · - Job Posting · **Roseville Toyota**: · If you are a customer service professional with great people and computer skills, APPLY TODAY to join us on the road to success · **_ We are committed to Growing our Company and Growing our People_** ...
-
Hire Reactor Folsom, United StatesCall Center Agents needed for our dental call centerCareer Opportunities · Room for Growth · Paid Training · Competitive Compensation · THIS IS A FULL TIME ONSITE POSITION AT OUR FOLSOM, CA LOCATION. THIS IS NOT A REMOTE POSITION. · Here at Smile Time Dental and Make A Smile, we ...
-
Call Center Representative
1 week ago
Gainwell Technologies LLC Roseville, United States Full timeGreat companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your cont ...
-
Patient Services Rep
2 weeks ago
Dignity Health Medical Foundation Folsom, United States**Overview** · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation ...
-
Patient Registration Representative
3 weeks ago
Mercy Hospital Folsom Folsom, United States**Overview** · Dignity Health Mercy Hospital of Folsom is the community hospital serving the Sierra foothills communities of Folsom El Dorado Hills Granite Bay Cameron Park Shingle Springs and Rescue. With 106 licensed acute-care beds our accredited non-profit hospital has been p ...
-
Surgical Scrub Tech
2 weeks ago
Roseville Surgery Center (12001) Roseville, United StatesRoseville Surgery Center - Surgical Scrub Tech - PRN (per diem) · **Job Summary**: Anticipates the needs of the surgical team. Establishes and maintains sterile field during surgical procedures in the operating room. · **Reporting Relationship**: Reports to Clinical Director/Admi ...
-
Sales Representative
2 weeks ago
Lexus of Roseville Roseville, United States**Dealership**: L0348 Lexus of Roseville · **Lexus of Roseville**: · **_ We are committed to growing our company and Growing our People_** · **Responsibilities**: · As an Auto Sales Representative you will interact and consult with customers to guide them through their vehicle pu ...
-
Site Director
2 weeks ago
GiGi's Playhouse, Inc. Roseville, United StatesAbout GiGi's Playhouse Sacramento · GiGi's Playhouse Sacramento, which opened in May 2021, is part of an international network of Down syndrome Achievement Centers offering FREE educational, therapeutic-based, and career building programs to individuals with Down syndrome of all ...
-
Medical Office Rep
1 week ago
Dignity Health Medical Foundation Folsom, United States**Overview** · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation ...
-
Imaging Office Lead
1 week ago
Dignity Health Medical Group Roseville, United States**Overview** · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health - one of the largest health systems in the nation ...
-
Medical Assistant
1 week ago
California Recovery Center Roseville, United StatesCalifornia Recovery Center provides clinical excellence in the treatment of Substance Use Disorder in an environment that empowers the people we serve to be independent and active planners in their pathway to recovery. This is a different model than traditional SUD programs - if ...
-
Executive Director
4 days ago
The Terraces of Roseville Senior Living Roseville, United States**Executive Director** · **Vibrant community. Inspiring company culture.** · **_The mission of making tomorrow better than yesterday. Join ISL in making dreams come true_** · **SUMMARY of Duties** · The Executive Director is responsible for the efficient operations and overall ma ...
-
Rental Agent
6 days ago
Lexus of Roseville Roseville, United States**Dealership**: L0348 Lexus of Roseville · **Lexus of Roseville**: · NOW HIRING** ENTRY-LEVEL** RENTAL AGENT · Do you like to stay busy? Multi-task? Hate to think about sitting behind a desk all day? Starting your career as a **Service Drive Greeter** could be just for you · **_ ...
-
Medical Office Administrator
4 days ago
Hanger, Inc. Roseville, United StatesWhy Us?: · With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Pat ...
-
Director, Medical Affairs
3 days ago
Sutter Health Roseville, United States**Organization**: · SHSO-Sutter Health System Office-Valley · **Position Overview**: · Responsible for medical affairs and providing administration (at hospital, regional and system level) and medical staff with knowledge, experience and leadership from a medical management persp ...
-
Family Practice LVN
4 weeks ago
Dignity Health Folsom, United States Paid WorkOverview · Dignity Health Medical Foundation established in 1993 is a California nonprofit public benefit corporation with care centers throughout California. Dignity Health Medical Foundation is an affiliate of Dignity Health – one of the largest health systems in the nation - w ...
-
Patient Registration Representative
2 weeks ago
Dignity Health Folsom, United States Paid WorkOverview · Dignity Health Mercy Hospital of Folsom is the community hospital serving the Sierra foothills communities of Folsom El Dorado Hills Granite Bay Cameron Park Shingle Springs and Rescue. With 106 licensed acute-care beds our accredited non-profit hospital has been provi ...
-
Medical/Dental Account Executive
2 weeks ago
Johnson Controls International roseville, United StatesThe Account Executive is responsible for promoting and selling Johnson Controls Security services and technology within an assigned territory, leveraging relationships, closing new business for Johnson Controls and ensuring customer retention. This person is the Johnson Controls ...
-
Guest Services Agent Part Time or Full Time
3 weeks ago
Aimbridge Hospitality Roseville, United StatesJob Summary · Guest Service Agents are responsible for greeting and registering the guest providing outstanding guest service during their stay and settling the guest's account upon completion of their stay. Primary responsibilities include: registering guests making and modifyin ...
-
Account Executive Security
3 weeks ago
Johnson Controls International roseville, United StatesWhat you will do · The Account Executive is responsible for promoting and selling Johnson Controls Security services and technology within an assigned territory, leveraging relationships, closing new business for Johnson Controls and ensuring customer retention. This person is t ...
Call Center Representative - Roseville, United States - tapwage
Description
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards.You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
As a Call Center Representative - Healthcare - Roseville, CA - Hybrid at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve — a community's most vulnerable.
Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges.
Here are the details on this position.Your role in our mission
This is an important position in Gainwell's commitment to helping clients deliver better health and human services outcomes.
#LI-CM1
The pay range for this position is $31, ,500 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors.
All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a [401(k) employer match, comprehensive health benefits]), and educational assistance.
We also have a variety of leadership and technical development academies to help build your skills and capabilities.
We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone.
Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace.
We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
We celebrate diversity and are dedicated to creating an inclusive environment for all employees.