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    Implementation Consultant - New York, United States - EnvisionWare

    EnvisionWare
    EnvisionWare New York, United States

    3 weeks ago

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    Description

    Job Summary:

    The Implementation Consultant orchestrates, plans, and executes the deployment of hardware and software systems for libraries, both remotely and in the field.

    The role requires a willingness to travel up to 50% of the time (e.g., two weeks/month).Performance will be evaluated based on crucial Key Performance Indicators (KPIs) such as utilization, customer satisfaction, and net revenue generation.


    Job Description:


    Purpose of the Implementation Consultant Role To coordinate and execute the successful deployment, installation, and training of EnvisionWare solutions in a library while ensuring a high level of customer satisfaction.

    Essential Job Functions

    • Plan and coordinate the installation of EnvisionWare systems
    • Work with library staff to establish goals for successful outcomes; identify implementation roadblocks that may arise during software and hardware installations; troubleshoot and develop solutions to implementation challenges.
    • Provide training for the successful operation and ongoing maintenance of implemented systems to library personnel with varying levels of expertise; adapt structured training to fit the unique needs of each customer.
    • Exercise quality control and follow quality assurance protocols.
    • Prepare user documentation, recommend best practices and policies, identify opportunities for service improvements.
    • Provide timely updates to the customer record and communicate clearly and effectively internally and externally.
    Required Technical Skills

    • A working knowledge of Windows desktop and server operating systems, networking, database management, installation and configuration of Microsoft MySQL, Microsoft server maintenance, and RFID technology.
    • Experience in installing and maintaining Windows and web-based applications.
    • Knowledge of computer hardware and peripheral operations, installation, and troubleshooting.
    • Experience installing and supporting hardware, software, and networked systems.
    • Experience in using hand tools (power drills/hammer drills, etc.) and mechanical equipment for drilling holes and mounting hardware.
    Additional Required Skills

    • Highly organized and pro-active with strong follow-up skills
    • Self-motivated and able to maintain focus in a high-pressure, deadline-driven environment
    • Must show attention to detail and have a flawless execution mindset
    • Ability to anticipate issues, identify future choke points and work ahead of time to alleviate potential issues
    • Ability to manage multiple projects in various stages of completion
    • Excellent verbal and written communication skills and the ability to present complex topics to non-technical audiences
    • Ability to travel up to 50% of the time

    Worker Type:
    RegularNumber of Openings Available: 1
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