Implementation Consultant - Holmdel, United States - iCIMS Talent Acquisition
Description
Overview:
In this role, you'll lead our customers through our iCIMS Talent Cloud platform implementation process, helping them build their winning workforce with a best-in-class talent acquisition approach.
You'll facilitate conversations to define business processes, schedule and lead implementation meetings, and support the customer go-live process by configuring the platform, facilitating training sessions, and provide standard processes for adoption.
About Us:
When you join iCIMS, you join the team helping global companies transform business and the world through the power of talent.
Our customers do amazing things:
design rocket ships, create vaccines, deliver consumer goods globally, overnight, with a smile. As the Talent Cloud company, we empower these organizations to attract, engage, hire, and advance the right talent. We're passionate about helping companies build a diverse, winning workforce and about building our home team. We're dedicated to fostering an inclusive, purpose-driven, and innovative work environment where everyone belongs.
Responsibilities:
- Become an iCIMS certified technical expert in all related products.
- Lead customers (new and existing) through the iCIMS software (SaaS) implementation process and ensure delivery of the complete solution on time.
- Ensure overall customer success including an effective sales hand off, project planning, status reporting, multifunctional accountability, and customer training through best practice consultation (with customer).
- Configure customer's instance of product(s) based upon information gathered during the sales and requirements gathering process, ensuring alignment with customer goals.
- During customer launch and through the hypercare period, solve issues through final resolution and ensure customer satisfaction.
- After the hypercare period, support a seamless hand off to the appropriate account team(s).
Qualifications:
- 3 years of experience supporting or leading the implementation process of new software
- Experience conducting software training sessions with the ability to help customers synthesize complex technical information and user adoption.
- Proven success delivering complex projects on time and in scope
- Customer success orientation with ability to work with customers to research business processes, diagnose and resolve ondemand (webbased) software issues
- Ability to explain systemtosystem integrations
- A passion for helping customers achieve their goals and solve business issues with advanced technology solutions.
- Ability to prioritize competing requests from customers, partnering internally with key collaborators to ensure success.
Preferred:
- Project Management experience, PMP certification a strong plus
- HR knowledge/experience, PHR certification a strong plus
EEO Statement:
iCIMS is a place where everyone belongs. We celebrate diversity and are committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at iCIMS.
Compensation and Benefits:
The target total compensation for this role is $X. Compensation will be based upon experience.
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