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Complaint Specialist - New York, United States - Trigyn Technologies
Description
Job Description:
Trigyn's direct government client has an immediate need for Complaint Specialist in Brooklyn, NY.
Description:
Reporting to the Supervisor, the Complaint Specialist's responsibilities will include, but are not limited to, the following:
• Take hotline phone calls, determine needs of caller and answering questions or escalating as needed.
• Contact property owners regarding available apartments.
• Serve as the primary point of contact for property owners, case managers, and the voucher holders during the lease-up process.
• Review rental and transfer packages submitted by voucher holders.
• Check for rent reasonableness, building code violations, HPD violations, 40% rule and banned owners.
• Create building and units if not in Siebel.
• Prepare packages for scanning and finalize rental processes in Siebel.
• Process voucher extensions.
• Resolve Applicant and Tenant related issues.
• Communicate with outside agencies to ensure and expedite the rental/transfer process.
• Ensure accurate and timely responses to inquiries.
• Promptly review and disposition reasonable accommodation requests.
• Create and process payment adjustments.
• Report system issues and suggest enhancements to improve operations.
• Establish effective working relationships with internal and external customers.
• Maintain data related to property owners and brokers, available units, and client interactions.
The Complaint Specialist will require the following skill set:
• Knowledge of the Housing Choice Voucher (Section 8) Program and related compliance functions including the Department of Housing and Urban Development rules and regulations
• Extensive knowledge of the Siebel database
• Proficiency in Word, Excel Outlook, and other database systems.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Excellent detail-orientation and follow up skills.
• Ability to establish and maintain effective working relationships with peers, superiors, residents, community service agencies, and the public.
• Ability to manage multiple priorities and demands; analyze situations, identify problems and offer solutions.
Daily Duties/Tasks:
• Process Rental Packages
• Administrative duties
• Viewings.
NEW YORK CITY HOUSING AUTHORITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
