Jobs
>
Dallas

    Healthcare CX Research Data Scientist - Dallas, United States - Baylor Scott & White Health

    Baylor Scott & White Health
    Baylor Scott & White Health Dallas, United States

    1 week ago

    baylor scott & white health background
    Full time
    Description

    JOB SUMMARY


    As a Senior CX Researcher, you hold a pivotal role in advancing customer experience and driving innovation across our digital products and services.

    Your expertise will be crucial in leading a research testing and evaluation data analytics capability, visualizing data in a way that informs the overall experience for patients, healthcare providers, and other stakeholders.

    Our team is responsible for quantifying customer behavior through the use of measurable data and outcomes.

    That means you will collaborate extensively within the team and cross-functional to spearhead quantitative research testing efforts, distilling complex findings into actionable customer insights.

    This role requires a proven track record in conducting data collection and statistical analysis methods to measure customer experience impact and showcasing an understanding of data driven user-centric design.

    Your role will involve translating research data findings into powerful stories that galvanize the organization to action on valuable insights and recommendations.


    Your passion for collaboration, combined with your drive to effect positive change, will make you a key asset in our pursuit of exceptional user satisfaction.


    SALARY


    The pay range for this position is $86,008 (entry-level qualifications) - $150,300 (highly experienced) The specific rate will depend upon the successful candidate's specific qualifications and prior experience.


    ESSENTIAL FUNCTIONS OF THE ROLE
    Design and execute a comprehensive CX and UX research testing statistical analysis strategy.


    Build out the CX/UX analyutics capability through database management, data collection, data visualization and other quantifiable data analysis methodologies and tools to define program standards including what to measure and how to measure it.


    Spearhead and execute large and complex customer testing research data initiatives, uncovering user needs, trends and signals that drive innovation in our digital products and services.


    Lead the customer experience and user experience research testing team as the subject matter expert owning the discipline, providing recommendations and guidance on the ideal CX analytics approach.

    Strategically plan and execute data collection best practices, demonstrating mastery in data modeling and visualization.


    Effectively tell the story through expertly analyzed and synthesized customer experience research testing data from multiple sources, using correlations, regression models, statistical significance, etc.

    to ultimately provide actionable insights that guide product and services strategy.


    Collaborate seamlessly with peers and cross-functional teams, leading the integration of customer experience metrics with product and service design through dashboards and reports.


    Possess an in-depth understanding of the healthcare industry, utilizing trends and regulations to shape dashboard and reporting views within compliance.


    Champion customer experience data analytics as a tool for strategic foresight, influencing stakeholders at all levels of the organization on what to measure, how to measure it and potential opportunities.


    Continuously stay at the forefront of statistical analysis, data modeling and visualization methodologies, tools, and industry trends, refining processes and applying scenario planning outcomes to the customer experience organization.


    KEY SUCCESS FACTORS
    Exemplify a deep sense of empathy and relentless curiosity, seeking to uncover the intricacies of user motivations and behaviors.


    Bachelor's degree in a relevant field such as Human-Computer Interaction, Computer Science, Business Analytics, Mathematics, Data Science, Statistical Data Analysis, or a related discipline.


    Proven experience as a Data Scientist, Data Engineer, Machine Learning Engineer, Data Principal, Customer Intelligence Analyst, CX Analytics Analyst, Quantitative Analyst, etc., with a strong portfolio demontstrating successful outcomes and the ability to influence corporate strategy through story-telling.


    Expertise in conducting quantitative statistical analysis methods, such as segmentation, text mining, trend analysis, correlation, signal monitoring, scenario planning, artificial intelligence, machine learning, etc.

    Proficiency in analyzing large data sets and synthesizing findings into clear, concise and actionable insights and recommendations.


    Excellent communication skills, with the ability to effectively articulate research findings to both technical and non-technical stakeholders through sufficient communication and visualization.

    Strong knowledge of statistical analysis principles and best practices, with an understanding of how data informs customer experience decisions.


    Familiarity with healthcare industry trends, customer conversion and retention, patient engagement, and regulatory considerations is highly desirable, but not required.


    Proficiency in using tools and software, such as Pandas, Caret, Power BI, Tableau, Python, R, MySQL, SPSS, Apache Hadoop, Salesforce and other analytics and CRM platforms.


    Proven ability to improve customer experience, identifying insights for continuous improvement and communicating an impactful story to influence the organization through the use of data.

    Ability to work independently and manage multiple projects simultaneously, while adhering to deadlines

    Leadership skills, with the ability to inspire and mentor junior data analysts, and collaborate effectively with cross-functional teams.


    SCHEDULE:
    Full Time


    LOCATION:
    Remote


    BENEFITS
    Our competitive benefits package includes the following


    • Immediate eligibility for health and welfare benefits
    • 401(k) savings plan with dollar-for-dollar match up to 5%
    • Tuition Reimbursement
    • PTO accrual beginning Day 1

    Note:
    Benefits may vary based upon position type and/or level


    QUALIFICATIONS

    • EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification
    • EXPERIENCE - 5 Years of Experience
  • Upen Group Inc

    Data Scientist

    1 week ago

    Upen Group Inc Irving, United States

    **Join Our Team as a Data Scientist** · Are you passionate about leveraging data to solve complex problems and drive innovation? We're seeking a talented Data Scientist to join our team and collaborate with top vendors and clients to deliver impactful solutions. · **Responsibilit ...

  • Upen Group Inc

    Data Scientist

    6 days ago

    Upen Group Inc Irving, United States

    **Join Our Team as a Data Scientist** · Are you passionate about leveraging data to drive innovation? We're seeking a talented Data Scientist to join our team and collaborate with top vendors and clients to deliver impactful solutions. · **Responsibilities**: · - Utilize advanced ...

  • Ascendion

    Data scientist

    4 days ago

    Ascendion Dallas, United States

    About Ascendion · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent so ...

  • Amazon

    Data Scientist

    3 weeks ago

    Amazon Dallas, United States

    · Come be a part of a rapidly expanding $35 billion-dollar global business. At Amazon Business, a fast-growing startup passionate about building solutions, we set out every day to innovate and disrupt the status quo. We stand at the intersection of tech & retail in the B2B space ...

  • Lennar

    Data Scientist

    4 weeks ago

    Lennar Dallas, United States

    Overview · The primary mission of the Lead Data Scientist role is to help our business evolve into an insights-driven organization. The position sits in our Emerging Technologies and Advanced Analytics Solutions team, which aims to disrupt our industry with emerging technologies ...

  • Vaco

    Data Scientist

    3 weeks ago

    Vaco Dallas, United States

    Data Scientist | · DETAILS · Location : Richardson, TX % Remote) · Position Type : 3-6M Contract · Hourly / Salary : BOE · JOB SUMMARY · Vaco Technology is currently seeking a Data Scientist for a 3-6M Contract opportunity that is 100% Remote-based. The Data Scientist wi ...

  • Harnham

    Data Scientist

    2 weeks ago

    Harnham Dallas, United States

    Data Scientist · If you're passionate about learning, working with data, scaling solutions, and adapting quickly, then this role might be the perfect fit for you. Your ability to collaborate effectively and derive insights from complex data sets will be invaluable in supporting o ...

  • InfoVision Inc.

    Data Scientist

    3 weeks ago

    InfoVision Inc. Dallas, United States

    Data Scientist Dallas, TX · Required: · Senior data analytics resource with strong experience in BigQuery · Should be well versed with GoogleSQL, writing complex queries · Performance tuning of existing queries, mapping external data sources · Creating Standard and Materialized V ...

  • EPSoft Technologies

    Data Scientist

    4 days ago

    EPSoft Technologies Dallas, United States

    Job Description · Job DescriptionRole: Data ScientistLocation: Dallas, TXDuration: Long TermTax Terms: W2, Full-TimeRequirements:Bachelor's or Master's degree in Data Science, Statistics, Mathematics, Computer Science, or a related field. Ph.D. preferred. · Proven experience as a ...

  • APN Software Services Inc

    Data Scientist

    4 days ago

    APN Software Services Inc Dallas, United States

    Job Description · Job DescriptionJob Description:We are looking for a Data Scientist to analyze large amounts of raw information to find patterns that will help improve Frontier. We will rely on you to build data products to extract valuable business insights. In this role, you s ...

  • The Depository Trust & Clearing Corporation (DTCC)

    Data Scientist

    2 days ago

    The Depository Trust & Clearing Corporation (DTCC) Dallas, United States

    Job Tittle: Data Scientist · Duration: Full-time · Location: FL/NJ/MA/VA (Hybrid 3 days onsite, Rest days remote) · About this Opportunity: · We are seeking a talented and expert Data Scientist to join our team. The ideal candidate will have expertise in Python, AI/ML, Power BI, ...

  • Ascendion

    Data Scientist

    2 weeks ago

    Ascendion Dallas, United States

    About Ascendion · Ascendion is a full-service digital engineering solutions company. We make and manage software platforms and products that power growth and deliver captivating experiences to consumers and employees. Our engineering, cloud, data, experience design, and talent so ...

  • Snipebridge

    Data Scientist

    2 weeks ago

    Snipebridge Dallas, United States

    Job Description · Job DescriptionLOCATION - Must be located in/near Dallas-Fort Worth/Lewisville, TX area · CLIENT · Our client is a digital transformation company that helps businesses achieve non-linear growth by delivering exceptionally engineered experiences for customers and ...

  • Lockton, Inc.

    Data Scientist

    3 weeks ago

    Lockton, Inc. Dallas, United States

    Job Summary: · Lockton Dunning Benefits is currently seeking a Data Scientist who will be responsible for developing, maintaining, and supporting the data science solutions for the company. This includes the collection, aggregation, and analysis of data from multiple sources to ...

  • Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies

    Data Scientist

    1 day ago

    Canadian Executive Search Group (USA) Inc / Division of Arrow Group of Companies Dallas, United States

    AWS/CES is looking for a Data Scientist · Location: Dallas, TX (Hybrid Position) · Contract Duration: 12 Months · Salary: $68 per hour · Shift: Day Shift · Required Experience: · Minimum of 4 years in SQL, Python, and Statistics · Telecom background · Nice to have: Understanding ...

  • Amdocs

    Data Scientist

    3 weeks ago

    Amdocs Dallas, United States

    Required Travel: No Travel · Location: Atlanta, GA or Plano, TX Only · Who are we? · Amdocs helps those who build the future to make it amazing. With our market-leading portfolio of software products and services, we unlock our customers' innovative potential, empowering them to ...

  • Federal Reserve Bank

    Data Scientist

    3 weeks ago

    Federal Reserve Bank Dallas, United States

    Company · Federal Reserve Bank of Dallas We are dedicated to serving the public by promoting a strong financial system and a healthy economy for all. These efforts take a team of dedicated individuals doing many different jobs. Together we're creating a workplace where talented ...

  • Ernst & Young

    Data Scientist

    6 days ago

    Ernst & Young Dallas, United States

    Job Description · EY focuses on high-ethical standards and integrity among its employees and expects all candidates to demonstrate these qualities. At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technolo ...

  • Globant

    Data Scientist

    3 weeks ago

    Globant Dallas, United States

    High familiarity with data platforms and applications such as Databricks · Solid foundation in machine learning, applied stats, and/or experimentation · Experience with statistical and data programming languages, including Pyspark / Spark / Python · Experience with medium-to-larg ...

  • Vanguard Services Inc

    Data Scientist

    3 weeks ago

    Vanguard Services Inc Dallas, United States

    WE ARE SEEKING SOMEONE TO BE PART OF OUR EFFORT TO BUILD BEST-IN-CLASS EXPERIMENTATION CAPABILITY AND PRACTICE. THE IDEAL CANDIDATE COMES WITH KNOWLEDGE AND EXPERIENCE WITH VARIOUS TYPES OF EXPERIMENTS SUCH AS A/B/N, MULTI-VARIATE, MAB, AND QUASI-EXPERIMENTS, OR WITH A STRONG BAC ...