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Contact Center CSR1
1 day ago
Bobby Dodd Institute College Park, United StatesJob Description · Job DescriptionJob Responsibilities: · Answers phones and research inquiries concerning benefits and enrollment. · Research and document/update databases such as network-to-network changes and CRM documentation. · Provides information to internal and external cu ...
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Contact Center Director
2 weeks ago
Integral Consulting Services Inc. Vienna, United StatesOverview · Contact Center Director · Coverage required from 8am to 8pm EST, Monday through Friday · Security Requirement: Active Secret Clearance · Integral Federal is seeking a seasoned Contact Center Director to lead our dynamic contact center support team, serving a critical f ...
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Director, Contact Center Ops Analysis
1 week ago
GEICO Chevy Chase, United StatesAt Geico, our success is no secret - it's the result of investing in exceptional individuals. We are looking to hire a highly motivated · Contact Center Ops Analysis · Director to direct and oversee GEICO's Business Intelligence strategies. In this role you will lead a high-per ...
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Director, Contact Center Operations
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Goldschmitt and Associates Washington, United StatesJob Description · Job DescriptionSalary: · Founded in 1998, Goldschmitt and Associates LLC (G&A) has grown from a one-man consulting firm to over 200 employees in 9 states and across 12 Federal Agencies. Specializing in Custom Computer Programming and Systems Design, Management ...
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Contact Call Center Representative
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Sparks Personnel Services, Inc. Rockville, United StatesReceive incoming calls and make outgoing calls Answer questions and provide guidance to callers Assist callers with any account issues. Data entry Qualifications/ Background Profile: Professional demeanor and strong verbal and written communication S Call Center, Representative, ...
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Contact Center Manager
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Contact Center Supervisor
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Contact Center Supervisor
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Connect Centric Alexandria, United StatesJob Description · Job Description · Contact Center Operations Manager · Remote – Work from home position · Summary: · Connect Centric is currently seeking qualified candidates to provide overall daily operations and management of a Consumer Resource Center (CRC) for a Federal A ...
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Contact Center Supervisor
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Connect Centric Alexandria, United StatesContact Center Operations Manager · Remote – Work from home position · Summary: · Connect Centric is currently seeking qualified candidates to provide overall daily operations and management of a Consumer Resource Center (CRC) for a Federal Agency. This position is contingent ...
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Contact Center Representative
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Latitude, Inc. Reston, United StatesNew Job Opportunity - Contact Center Representative New job opportunity out of Reston, VA. Looking to hire someone who has at least one year of related professional experience (preferably work for a Credit Union or Bank). Looking for customer service Representative, Retail, Staff ...
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Contact Call Center Representative
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Sparks Group Rockville, United StatesJob Description · Job DescriptionJob Summary/Company: Sparks Group has partnered with a local non-profit who is need of Helpdesk / Customer Service candidates. Position is fully on site in Rockville, MD. Interested candidates should apply for immediate consideration. · Responsib ...
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Contact Center Representative
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Latitude, Inc. Reston, United StatesNew Job Opportunity - Contact Center Representative · New job opportunity out of Reston, VA. Looking to hire someone who has at least one year of related professional experience (preferably work for a Credit Union or Bank). Looking for customer service/call center type experienc ...
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Contact Center Representative
2 weeks ago
Latitude, Inc. Reston, United StatesJob Description · Job DescriptionNew Job Opportunity - Contact Center Representative · New job opportunity out of Reston, VA. Looking to hire someone who has at least one year of related professional experience (preferably work for a Credit Union or Bank). Looking for customer s ...
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Supervisor, Contact Center
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Inovalon Bowie, United StatesInovalon was founded in 1998 on the belief that technology, and data specifically, would empower the transformation of the entire healthcare ecosystem for the better, improving both outcomes and economics. At Inovalon, we believe that when our customers are successful in their mi ...
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Contact Center Operator
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Washington Physician Services Org. Washington, United States Full timeJob Description · Job DescriptionThe Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy, care, and consistency while performing a varie ...
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Contact Center IS Engineer
1 week ago
Amgen Washington D.C., United States Full timeHOW MIGHT YOU DEFY IMAGINATION? · Youve worked hard to become the professional you are today and are now ready to take the next step in your career. How will you put your skills, experience and passion to work toward your goals? At Amgen, our shared missionto serve patientsdrives ...
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Contact Center Operator
3 weeks ago
CACI Washington, United StatesContact Center Operator (SCA) · Job Category: Service Contract Act · Time Type: Full time · Minimum Clearance Required to Start: None · Employee Type: Regular · Percentage of Travel Required: None · Type of Travel: None · - * · **What You'll Get to Do**: · Under general supervisi ...
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Crisis Worker- Contact Center
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HopeLink Behavioral Health Oakton, United StatesPlease read this message in its entirety. · HopeLink Behavioral Health is a proud member and provider of the 988 Suicide and Crisis Lifeline Network. 988 Suicide & Crisis Lifeline is an effective, life-saving safety net for those experiencing mental health crisis, as shown by res ...
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Crisis Worker- Contact Center
2 weeks ago
HopeLink Behavioral Health Oakton, United StatesPlease read this message in its entirety. · HopeLink Behavioral Health is a proud member and provider of the 988 Suicide and Crisis Lifeline Network. 988 Suicide & Crisis Lifeline is an effective, life-saving safety net for those experiencing mental health crisis, as shown by res ...
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Contact Center Team Lead –
2 weeks ago
Integral Federal Vienna, United StatesContact Center Team Lead – (Federal Agency Support) · Remote, Coverage is 8am to 8pm EST Monday through Friday · Active Secret Clearance · Integral Federal is actively seeking a Contact Center Team Lead to join a new support team for a federal agency. This individual will be resp ...
Manager Engineer, Enterprise Voice Contact Center - Chevy Chase, United States - GEICO
Description
GEICO Technology Solutions is looking for a creative and motivated Manager to lead developers, engineers, and analysts building end-to-end solutions to reimagine our customers' Contact Center experience.
The Enterprise Voice team provides architecture, engineering, operations support, and software development for a highly available, high-volume contact center.
Basic Qualifications:
- Experience leading and developing high performing development/engineering teams and functions
- Working knowledge of object-oriented development, Microservices, and CI/CD (including Infrastructure as Code)
- Architect, design, develop, troubleshoot, and implement cloud solutions across a hybrid cloud platform (COTS)
- Experience with Amazon Connect and AWS services such as Lambda, Lex, Polly, DynamoDB, S3, CloudWatch, Step Functions, AWS SDK
- Proven ability to concentrate and demonstrate a capacity for learning technical concepts and adapting to new technologies quickly
- A track record of successfully delivering high-quality, high-value projects
- Ability to prioritize and drive results based on business value to the organization
- Excellent communication skills with technical and non-technical audiences
Preferred Qualifications:
- Experience developing omni-channel (voice, chat, SMS) Contact Center solutions including natural language processing and speech-enabled grammar
- Experience and passion for establishing and influencing best practices and coaching/mentoring associate performance
- Experience defining SMART goals and composing performance reviews
- Experience with strategic planning, resource planning, and budgeting
- Experience working in a Scaled Agile (SAFe) Environment; Agile certification(s).
- Bachelor's degree in Computer Science or equivalent professional experience
- AWS Certifications (Associate, Professional, Specialty level)
The safety of our associates is GEICO's highest priority. If you are required to come into the office for licensing, training, or orientation, please note that we have implemented a variety of safety precautions within our offices. Additional safety precautions include no-contact temperature screening stations, added signage for associates on common-area occupancy limits, socially distanced workstations, and increased cleaning procedures for all areas.
Benefits:
As an Associate, you'll enjoy our Total Rewards Program* to help secure your financial future and preserve your health and well-being, including:
· Premier Medical, Dental and Vision Insurance with no waiting period**
· Paid Vacation, Sick and Parental Leave
· 401(k) Plan
· Tuition Reimbursement
· Paid Training and Licensures
*Benefits may be different by location. Benefit eligibility requirements vary and may include length of service.
**Coverage begins on the date of hire. Must enroll in New Hire Benefits within 30 days of the date of hire for coverage to take effect.
The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.
GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.
Annual Salary
$110, $236,500.00The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate's work experience, education and training, the work location as well as market and business considerations.
