Contact Center Operator - Washington, United States - Washington Physician Services Org.

Description

Job Description

The Contact Center Operator functions in a fast-paced environment answering calls for multiple primary care and specialty practices. Assures that each patient interaction is carried out with courtesy, care, and consistency while performing a variety of tasks to appropriately handle the patient/caller's requests. Tasks are related to appointment scheduling, telephone call triage, and gathering all appropriate information.

Responsibilities:

1. Provide personalized customer service by responding to the needs of the patient/caller.
2. Answer incoming calls and respond to patient/caller's requests.
3. Making outbound calls, which include, but are not limited to, rescheduling, and confirming appointments as assigned by management.
4. Schedule appointment correctly - review appointment date, time, location, and provider name with patient.
5. Use sound judgment in handling calls and de-escalating upset callers.

Shift: Monday - Friday, Daylight

Hours per week: 40

Department: WHS Physicians Group

Internal Posting: 4/3/24-4/10/24

#ZR

Benefits:

• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid sick time
• Referral program
• Tuition reimbursement
• Vision insurance