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    Client Support Specialist - San Francisco, United States - Roo

    Roo
    Roo San Francisco, United States

    3 weeks ago

    Default job background
    Part time
    Description
    Roo is looking for a fantastic Client Support Specialist who will facilitate positive user experiences for all veterinarians, hospitals and technicians on our innovative veterinary staffing platform.

    NOTE - This position is part time, requires working during peak client support hours - 11am-8pm Central time, AND every weekend. Job is remote in any of the following states: AL, AZ, CA, CO, FL, GA, IL, MA, MD, MI, MN, NY, NC, NV, OR, PA, TX, UT, VA, and WA.

    What you'll do
    • Be one of the point-of-contacts for customer inquiries coming through our online support channels - email, LiveChat, 1-833-Roo Vet, etc.
    • Troubleshoot and resolve any first line issues raised by our hospital/vet/tech users, providing accurate, complete, and supportive responses.
    • Coordinate second line/escalated issues with relevant regional BD/AMs and other departments as needed.
    • Facilitate and help to manage potential call outs with current processes in place.
    • Proactively document rainy day scenarios as encountered and share any key learnings with team.
    • Maintain Hubspot to be sure all client communications & CS tickets are documented appropriately.
    • Coordinate with Finance, data, and other departments on rainy-day, shift, and payment reconciliation; generate reports as needed.
    What you'll bring
    • 2+ years experience in online client/customer support, ideally in an early-stage start-up environment.
    • Vet technician/animal healthcare industry experience a plus but not required
    • Proactive, organized and accurate in all internal and external company communications.
    • Excellent communication & organizational skills.
    • Familiar with customer support tools/software.
    • Timely and efficient in task accuracy and completions.
    • Flexible & agile, ability to pivot quickly.
    • Driven to improve processes/ communications.
    • Excited to join an ever growing team of professional diverse individuals.
    $23 - $28 an hour

    Since we're a remote first company, compensation ranges are based on where you live. Please see below for examples of compensation ranges based on some specific cities.

    San Francisco / New York $23 - $28

    Seattle / Boston $20 - $26

    Austin / Atlanta $19 - $25

    Raleigh / Minneapolis $17 - $23

    Base salary is commensurate with experience and geographic location.
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