Desktop Support Specialist - San Francisco, United States - Stefanini, Inc
Description
Stefanini Group is hiring
Exciting opportunity awaits, let us help you get started
The Level 2 Team is considered the face of IT and for our clients the window to the wider technology groups.
Individual team members will attend a clients' desk to provide best-in-class technology support or use remote tools to assist clients in remote offices or who are working from home.
Excellent communication and customer service skills are essential along with strong technical troubleshooting abilities.- Provide swift and professional deskside IT support
- Perform onsite analysis, diagnosis, and resolution of desktop problems for clients, recommend and implement corrective solutions
- Install, configure, test, maintain, monitor, and troubleshoot client workstations, mobile devices and related hardware or software in order to deliver required deskside service levels
- Utilize the ticket management system to record, update and resolve tickets from the Helpdesk
- Collaborate with other support groups across global locations to help troubleshoot client issues
- Utilize tools for building, monitoring and troubleshooting client devices
- Participate in Disaster recovery testing exercises
- Upholding procedures for logging, reporting, and statistically monitoring desktop operations
- Write technical support and client documentation in form of Knowledgebase articles
- Meet or exceed expected customer service levels
- Other duties as assigned by the Level 2 Support Manager.
- Minimum 2 years of relevant experience in a Desktop Support/IT Helpdesk role.
- Experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
- Hands on experience with Win 7, Win 10, Win 11 and MAC OS support.
- Windows 11 Migration.
- Hardware / Software Troubleshooting
- Experience with VPN, Soft Phones, Remote Desktop, VDI.
- Asset Tracking / Inventory Management
- Phone and Tablet support (Windows, iPhone, iOS, Android)
- Experience with Ticketing System (ServiceNow).
- Strong Communications Skills
- Excellent proven track record supporting clients in a financial environment.
- Excellent proven customer service based approach
- Good written and verbal communication skills
- Good time management skills
- Strong organizational and analytical skills
- Ability to multitask and work under pressure
- Ability to work autonomously and within team
- Dress Code: Business casual
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