Jobs
>
Atlanta

    Application Support Analyst - Atlanta, United States - Warner Media, LLC

    Warner Media, LLC
    Warner Media, LLC Atlanta, United States

    3 weeks ago

    Default job background
    Description
    Welcome to Warner Bros. Discovery... the stuff dreams are made of.
    Who We Are...

    When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.

    Behind WBD's vast portfolio of iconic content and beloved brands, are the

    storytellers

    bringing our characters to life, the

    creators

    bringing them to your living rooms and the

    dreamers

    creating what's next...

    From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

    Here you are supported, here you are celebrated, here you can thrive.
    Support Analyst is a fundamental enabler to how we deliver outstanding production support to our Warner Bros. Discovery external workers across the globe. As a Support Analyst – Vendor Management System, you will support application and ongoing maintenance and optimization of VMS.
    We are looking for

    an enthusiastic

    and technically savvy professional who has

    previous

    VMS or ERP experience supporting large or complex systems

    .


    You will preferably have worked in global virtual teams and are comfortable working in a fast-paced international and dynamic environment.

    Responsibilities

    :

    Manage and process Tier 1 support tickets and respond

    timely

    ,

    accurately,

    and professionall

    y

    Act as the first point of contact for customers,

    managing

    all inbound support requests with professionalism, courtesy, and empathy

    Efficiently triage incoming support tickets, categorize them accurately, and route them to the

    appropriate teams

    or individuals for resolution

    Proficiently

    manage

    customer issues and escalations, adhering to service level agreements (SLAs) across severity levels to meet or exceed customer expectations

    Demonstrate independent thinking and

    an initiative-taking

    approach to resolving customer issues, seeking creative solutions when necessary

    Ability to collaborate with other teams to drive continuous improvement initiatives

    Identify

    opportunities for self-help resources and contribute to the development of knowledge base content, empowering customers to find answers to

    common questions

    Use standard analytical tools to perform root cause analysis and resolve application problems

    Perform system governance activities while adhering to the software delivery lifecycle

    Stay current with

    innovative technologies

    to provide creative solutions to business needs

    Liaising with MSPs, including business stakeholders, to ensure we proactively share our feedback on product enhancements and system issues.

    Ability to carry out

    required

    system testing and regression testing as part of the release cycles as well as for system enhancements

    Must have the ability to prioritize and adapt to a fast-paced and dynamic workplace

    Preferred experience or understanding of integrations

    Ability to work autonomously as well as part of a team

    Willingness to learn and adapt to

    new technologies

    and tools

    Required Skills:

    3+ years of experience handling Tier 1 application support

    2-3 years of experience with SAP Fieldglass/Beeline or relevant vendor management systems

    Deep understanding of inbound and outbound integrations

    Preferred experience of working with service desk/ ticketing tools, preferable ServiceNow

    Proven experience in a support or service role, with a strong

    record

    of effectively resolving customer issues

    Ability to troubleshoot and resolve system interface errors, system related issues and unexpected results

    Wiling

    to

    work

    in

    different

    shifts

    and across various

    time zones

    Excellent time management,

    mindfulness

    , ability to multi-task and follow-up skills

    Education

    :

    High School Diploma or Degree in Information Technology, or equivalent required
    How We Get Things Done...

    This last bit is probably the most important Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done.

    You can find them at


    along with some insights from the team on what they mean and how they show up in their day to day.

    We hope they resonate with you and look forward to discussing them during your interview.
    Championing Inclusion at WBD
    Warner Bros.

    Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us.

    Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

    If you're a qualified candidate and you require adjustments or accommodations to search for a job opening or apply for a position, please contact us at
    #J-18808-Ljbffr
  • PowerPlan

    Support Analyst

    3 weeks ago

    PowerPlan Atlanta, United States

    Overview: · The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success ...

  • Waystar

    Support Analyst

    1 day ago

    Waystar Atlanta, United States

    ABOUT THIS POSITION · As part of the Payment Operations Team, this role is critical for ensuring high-quality processing related to check payments for healthcare clients nationwide. In this role, you will be responsible for working daily check and correspondence exceptions, iden ...

  • UPS

    Technology Support Analyst

    1 week ago

    UPS Atlanta, United States Full time

    Job Description · : The Technology Support Analyst provides users with support services for corporate standard technology products. He/She provides hardware and software planning, technical advice, and informal training to customers. This position organizes and coordinates activ ...

  • Eclaro

    Deskside Support Analyst

    3 days ago

    Eclaro Atlanta, United States

    Deskside Support Analyst · Job Number: 24- · Use your skills where innovative technology solutions begin. Eclaro is looking for a Deskside Support Analyst for our client in Atlanta, GA. · Eclaros client is a leading technology solutions provider, collaborating with customer ...

  • CRH

    Application Support Analyst

    2 weeks ago

    CRH Atlanta, United States

    Job ID: 493487 · Exempt · Oldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, ...

  • CRH Americas Materials Inc

    Technical Support Analyst

    1 week ago

    CRH Americas Materials Inc Atlanta, United States

    Job ID: 492007 · CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to ...

  • McGriff Insurance Services

    Application Support Analyst

    3 weeks ago

    McGriff Insurance Services Atlanta, United States Full time

    ESSENTIAL DUTIES AND RESPONSIBILITIES · : · Following is a summary of the essential functions for this job. Other duties may be performed, both major and minor, which are not mentioned below. Specific activities may change from time to time. Support of Salesforce, Zywave, SharePo ...

  • Kforce Inc.

    Financial Systems Support Analyst

    4 weeks ago

    Kforce Inc. Atlanta, United States

    RESPONSIBILITIES: · Kforce has a client that is seeking a Financial Systems Support Analyst in Atlanta, GA.Summary:This role will support the Invoice Management (CIM) system which is responsible for electronic invoice receipt/creation, validation, audit, and approval for 3rd part ...

  • Global Pharma Tek

    Desktop Support Analyst

    1 day ago

    Global Pharma Tek Atlanta, United States

    Title: Desktop Support Analyst · Location: Atlanta, GA % Onsite) · Duration: 8 Months Contract (with a possible extension) · Job Description: · Under general supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject ...

  • CRH

    Application Support Analyst

    2 weeks ago

    CRH Atlanta, United States

    Job ID: 493487ExemptOldcastle InfrastructureTM, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or pla ...

  • Spelman College

    Technical Support Analyst

    4 days ago

    Spelman College Atlanta, United States

    The Customer Operations team at PowerPlan provides industry best customer experience for ongoing maintenance of the PowerPlan application. We are looking for a Technical Solution Support Analyst of our Product Support team who will contribute to the on-going success of PowerPlan' ...

  • CRH

    Technical Support Analyst

    4 days ago

    CRH Atlanta, United States

    Job ID: · CRH's Americas Materials, a division of CRH, is the leading vertically integrated supplier of aggregates, asphalt, ready mixed concrete and paving and construction services in North America. Our operations span North America with over 28,000 employees at close to 1,600 ...

  • Warner Bros. Discovery

    Application Support Analyst

    2 weeks ago

    Warner Bros. Discovery Atlanta, United States

    Welcome to Warner Bros. Discovery... the stuff dreams are made of. · Who We Are... · When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of ic ...

  • Waystar

    Technical Support Analyst

    2 days ago

    Waystar Atlanta, United States

    ABOUT THIS POSITION · As part of our award winning Client Success Department, the Technical Analyst is responsible for providing superior support to our clients with the highest degree of client service and satisfaction. Right now, we are looking for outstanding, brilliant, and ...

  • GeorgiaGov

    Busi Support Analyst 2

    4 weeks ago

    GeorgiaGov Atlanta, United States

    Who we are. We protect lives.The Georgia Department of Public Health is the lead agency entrusted by the people of Georgia to proudly protect lives and promote healthy lifestyles in diverse communities statewide. We are committed to preventing disease, injury, and disability; pr ...

  • Dunhill Professional Search

    It Operation And Support Analyst

    1 week ago

    Dunhill Professional Search Atlanta, GA, United States

    Operations Support Analyst · Telework · US Citizen* · Works on projects in support of varying government contracts, including general project oversight in the absence of the Project/Program Manager. Responsible for writing, updating, and submitting contract deliverables and mon ...

  • Eclaro

    Deskside Support Analyst

    4 days ago

    Eclaro Atlanta, United States

    Deskside Support Analyst · Job Number: (phone number removed) · Use your skills where innovative technology solutions begin. Eclaro is looking for a Deskside Support Analyst for our client in Atlanta, GA. · Eclaro's client is a leading technology solutions provider, collaborating ...

  • Randstad

    application support analyst

    2 days ago

    Randstad Atlanta, United States

    application support analyst. · atlanta , georgia (remote) · posted today · job details · summary · $48 - $53 per hour · contract · bachelor degree · category computer and mathematical occupations · reference · job details · job summary: · Description: · The Migration ...

  • Georgia Department of Community Health

    Business Support Analyst

    2 weeks ago

    Georgia Department of Community Health Atlanta, United States

    Salary: $39, $55,000.00 AnnuallyLocation : Atlanta, GAJob Type: Full-Time SalariedRemote Employment: Flexible/HybridJob Number: Division: Board of DentistryOpening Date: 05/20/2024Closing Date: 6/3/2024 11:59 PM EasternDescriptionPay Grade: JThe Georgia Department of Community He ...

  • The Salvation Army USA Southern Territory

    Computer Support Analyst

    2 weeks ago

    The Salvation Army USA Southern Territory Atlanta, United States

    The Salvation Army South Territorial Headquarters, 1424 Northeast Expy, Atlanta, GA 30329, USA · Req #30628 · Monday, April 22, 2024 · About this opportunity: · This position is responsible for providing technical support to Territorial Headquarters staff in the use/application ...