- Bachelor's degree in business administration, hospitality management, or related field.
- Proven experience in customer service, account management, or a related role, preferably in the food service or delivery industry.
- Excellent communication and interpersonal skills, with the ability to engage effectively with diverse stakeholders.
- Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
- Proficiency in CRM software and digital communication tools.
- Familiarity with the food service landscape and regulatory environment in Florida, Texas, or other specific regions.
- Educating and guiding new Merchants through the onboarding process, ensuring all necessary documentation and requirements are met.
- Conduct virtual training sessions for partners to navigate and utilize our platform effectively.
- Customize onboarding materials and sessions to meet the specific needs of partners in existing and new markets, considering regional preferences and regulations.
- Serve as the primary point of contact for Merchants in designated regions, providing localized market specific support and insights.
- Understand and address regional market dynamics, culinary trends, and regulatory environments to assist partners in optimizing their offerings and operations on our platform.
- Build and strong, long-lasting relationships with Merchants, offering continuous support and guidance.
- Maintain strong repertoire with merchant until transitioned to customer success.
- Act as a liaison between Merchants and internal teams (e.g., technical support, marketing, operations) to resolve issues and facilitate collaboration.
- Collect feedback from partners during and after the onboarding process to identify areas for improvement in our onboarding strategy and platform features.
- Collaborate with the Merchant Onboarding Lead and other Merchant Onboarding Specialists to refine onboarding practices and materials based on partner feedback and evolving market needs.
- Assist in identifying and onboarding potential Merchants in new cities, contributing to the expansion and growth of our marketplace.
- Provide insights and feedback to the expansion team on market-specific challenges and opportunities.
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Wells Fargo Irving, United StatesLead complex initiatives including those that are cross functional with broad impact. Act as a key participant in driving the success of the Wells Fargo Merchant Services business strategy, which is a complex as well as diverse major product line wit Technical, Solutions, Consult ...
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TIB,N.A. Dallas, United StatesJob Description · Job Description · At TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing ...
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TIB,N.A. Dallas, United StatesJob Description · Job DescriptionAt TIB, we are committed to serving as Trusted Partners, for our community banks and our employees. We take great care to maintain our commitment to excellence and personalized service internally and externally. We are dedicated to providing a div ...
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AMP Payment Systems Dallas, United StatesJob Description · Job Description · Exciting Growth Opportunities · Are you an accomplished sales expert with experience in merchant services? Are you seeking an opportunity to take your career to the next level and lead a team? We're looking for someone just like you Even if y ...
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AMP Payment Systems Dallas, United StatesJob Description · Job DescriptionExciting Growth Opportunities · Are you an accomplished sales expert with experience in merchant services? Are you seeking an opportunity to take your career to the next level and lead a team? We're looking for someone just like you Even if you ha ...
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Headway Workforce Solutions Dallas, United States Part timeEnjoy flexibility and variety in your work? Do you thrive in a fast-paced environment with a desire to make an impact in the retail industry? · Join a growing and diverse data collection team On behalf of our client, Headway Workforce Solutions is searching for Part-Time Data Co ...
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Risk Analyst
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Gather Resources Irving, United StatesDo you have Merchant Services, Bankcard, or Payment Processing Industry work experience? · Gather Resources is looking for a sharp candidate with Payments Industry knowledge and experience to work as a Risk Analyst, support the chargeback process, and protect the client company a ...
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Merchant Onboarding Specialist
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Risk Analyst
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Merchant Onboarding Specialist
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Underwriter
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Merchant Services - Irving, United States - Motion Recruitment
Description
Our client is seeking a Merchant Onboarding Specialist for a 6+ month contract in Irving, TX. Will be working on an Onsite schedule. Will be involved guiding new partners through the onboarding process, ensuring a seamless transition, and providing continuous support to enhance their experience and success on our platform.
Contract Duration: 6 Months
Required Skills & Experience
Desired Skills & Experience
What You Will Be Doing
Onboarding and Training:
Regional Specialization:
Relationship Management:
Feedback and Improvement:
Market Expansion Support:
