Jobs
>
Lalande-de-Pomerol

    Bilingual Technical Support Engineer - Miami, United States - Thrive Networks

    Thrive Networks
    Thrive Networks Miami, United States

    2 weeks ago

    Default job background
    Description


    Will work from Miami office 5x per weekAbout UsThrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services.

    Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers.

    Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER.

    If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVEPosition OverviewThe Tier 1 Engineer will have responsibility for remote client support, as well as infrequent onsite support, including heavy interaction with end-users in diverse computing environments.

    Thrive is looking to hire individuals who demonstrate technical proficiency, have strong verbal and written communication skills and have the desire to learn and be involved in all aspects of IT.

    Thrive provides a unique work environment for ambitious individuals through an unparalleled diversity of work and opportunities for growth.

    Thrive employees work independently as client consultants, as well as collaborating with our exceptionally talented team of engineers, to provide the best-in-breed IT support for our clients.

    ResponsibilitiesAbility to handle diverse computing environments in a wide cross section of business clientsAnalyze and document an unfamiliar client / server network environment while assessing the quickest path to resolutionPerform rapid analysis of workstation level incidents and consistently demonstrate the ability to determine the causeSets client expectations appropriately throughout the troubleshooting processUtilizes appropriate software utilities, Thrives' Protect software, and vendor or application specific tools to provide fastest resolution of customer incidentsMonitor the Remote Service Center (RSC)

    Service Board for newly created service ticketsPrioritize tickets createdFollow Thrives' best practices for escalating tickets to Tier 2 engineersCommunicate steps taken during troubleshooting and resolutions through clear non-technical communicationDemonstrate the correct level of urgency while resolving client incidentsResolution of incidents/requests related to, but not limited to the following:
    Mail Application/Office 365 issuesClient/Server Connectivity issues (per SOP)


    Time Sensitive and VIP Workstation incidentsFile RestoresRemote Access incidents (Citrix and Terminal Services)Password ResetsNetworked Printer IssuesRequirementsBachelor's Degree, Technical Degree or equivalent work experienceExcellent problem solver; able to prioritize and coordinate between tasks2-4+ years desktop support experienceKnowledge of mobile device configurations and troubleshootingExperience installing, troubleshooting and customizing Microsoft Office including Outlook configurationsExperience troubleshooting workstation hardware issuesKnowledge and experience with Active DirectoryAbility to articulate technical information and convey to non-technical peoplePassionate about delivering excellent customer serviceMust be able to work effectively in a team environment as well as aloneExcellent written and oral communication skillsWillingness to travel if needed to clients in the Greater Boston areaOther Preferred Technical KnowledgeIn depth knowledge of Windows OS (7, 8.1, 10, etc.)

    Experience with Windows ServerExperience with monitoring and remote management toolsExperience with Apple OSExperience with VMWarePreferred CertificationCompTIA Net +Microsoft:
    MCP/MCITP/MCSA


  • Top Hedge Fund Miami, United States

    Job Title: FIC Application Support Engineer · Work Model: In office, Miami (must relocate if not local) · Comp: k Total Comp (base + bonus) · Responsibilities · End to end ownership of the production environment: · Application Support · Incident and problem management · Automatio ...


  • StoneX Group, Inc. Miami, United States

    Primary Accountabilities/ Responsibilities:Apply trouble shooting and problem-solving skills to guide and assist the user community on issues related to design, development and deployment of desktop hardware, and desktop applications. Performs hardwa Support Engineer, Desktop Sup ...


  • Thrive Networks Miami, United States

    Will work from Miami office 5x per weekAbout Us · Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-cen ...


  • National Guard Employment Network Miami, United States

    Job Description · ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spou ...


  • Claroty Miami, United States

    Claroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers' existing infrastructure to ...


  • Top Hedge Fund Miami, United States

    Job Title: FIC Application Support Engineer · Below covers everything you need to know about what this opportunity entails, as well as what is expected from applicants. · Work Model: In office, Miami (must relocate if not local) · Comp: k Total Comp (base + bonus) · Responsib ...


  • Hogarth Worldwide Miami, United States

    Hogarth is the Global Content Experience Company. Part of WPP, Hogarth partners with one in every two of the world's top 100 brands including Coca-Cola, Ford, Rolex, Nestl, Mondelez and Dyson. With a breadth of experience across an extensive range of sectors, Hogarth offers the u ...


  • Atlas Search Miami, United States

    One of the most reputable Hedge Funds in the NY area that has been around since the 1960's. They've consistently been known to hire some very talented Engineers and Technologists as they believe this is the backbone of their business. · Please make sure you read the following de ...


  • Danaher Corporation Miami, United States

    Wondering what's within Beckman Coulter Diagnostics? Take a closer look. · At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be suppo ...


  • Abarca Health Miami, United States

    What you'll do · In a few words... · Abarca is igniting a revolution in healthcare. We built our company on the belief that with smarter technology we are redefining pharmacy benefits, but this is just the beginning... · Our Infrastructure Operations team is critical for success ...


  • Syntricate Technologies Miami, United States

    Job Title: Desktop Support · Location: Miami, FL - Onsite · Duration: Contract · Required Skills: Confirm Users Selection (iPhone Size, Color) with Order · Inventory iPhones on Rialto CMDB · Schedule Deployment with Users · Give User Phone · Unbox/Assembly iPhone (with Case) · ...


  • StoneX Group Miami, United States

    Overview: · Permanent, full-time (5 days per week in Miami office) · Connecting clients to markets and talent to opportunity · With 4,300 employees and over 400,000 retail and institutional clients from more than 80 offices spread across five continents, were a Fortune-100, Na ...


  • Apex Systems Miami, United States

    Apex Systems, a World-Class Technology Solutions Provider, is seeking applicants for the below position on behalf of our client. Please apply if interested and qualified. Please note that only qualified candidates will be contacted. · Position: Sr. Desktop Support Engineer · Lo ...


  • C4 Technical Services Miami, United States

    Global Product Technical Support Engineer · Hybrid - Miami, FL · Job Description: · This position is part of the Global Product Technical Support Team which is a global team, and this position will be on-site in Miami, FL. Associates are expected to work at least three days in t ...

  • Synovix

    Civil Engineer

    2 weeks ago


    Synovix Miami, United States

    Job Description: · Demonstrate mastery of civil engineering concepts, principles, and practices. This includes the ability to prepare plans and details, write specifications and perform structural calculations (sometimes using state of the art computer-aided analytical support) i ...

  • Synovix

    Civil Engineer

    1 week ago


    Synovix Miami, United States

    Job Description: · Demonstrate mastery of civil engineering concepts, principles, and practices. This includes the ability to prepare plans and details, write specifications and perform structural calculations (sometimes using state of the art computer-aided analytical support) i ...


  • Resia Miami, United States

    Overview · The MEP Engineering Manager will manage the implementation of engineering practices and detailing during the development and construction phases to facilitate standardization throughout projects for the purpose of increasing efficiencies and mitigate costs, delays and ...

  • Ascendo Resources

    Port Engineer

    1 week ago


    Ascendo Resources Miami, United States

    About the Position: Join our dynamic maritime operations team as an Assistant Port Engineer, where you will play a crucial role in maintaining the operational efficiency and safety of our port's fleet and facilities. This position requires a combination of technical expertise, st ...

  • Sterling Engineering

    Project Engineer

    1 week ago


    Sterling Engineering Miami, United States

    Title : Project Engineer · Summary : · Sterling Engineering is seeking an experienced and degreed Project Engineer or Project Manager with a mechanical background whom has worked in highly regulated environments within chemical, petrochemical, oil & gas, or energy sectors. · Re ...

  • Infomatics, Inc

    Quality Engineer

    1 day ago


    Infomatics, Inc Miami, United States

    Job Title: Quality Engineer · Location: Medley, FL, 33178 · Job type: 4+ months contract with possibility to Extend. · Summary: · We are looking to hire a Quality Engineer to join our Ejection Seating team in beautiful Miami Florida. This position will be the primary interface be ...