- Relate with National Security Space Institute (NSSI) users (internal and externally), regarding wide variety of software solutions and organizational management of content.
- Understanding of existing software (both internal websites and Microsoft Office365) with ability to identify, design, develop, maintain, and troubleshoot software, especially during difficult circumstances, providing just-in-time support.
- Support NSSI efforts, managing multiple Microsoft O365 software solutions across: Teams, SharePoint Online/Teams, SharePoint Online, Forms, Lists, Planner, and PowerAutomate.
- Utilized Information Technology (IT) industry expertise in Agile processes to work collaboratively with and support the web/development team, streamlining software solutions, user acceptance testing, quality assurance and troubleshooting across internal web applications: NSSI Control Center (e.g. Mobile Education Team Requests, Upcoming Classes), Toolkit (e.g. Course Management), Government Purchase Card, NSSI Public Center, and NSSI Knowledge Center/ Student Center.
- Develop and document User Experience (UX) requirements including information architecture and user interface requirements.
- Conduct risk analysis, feasibility study, and/or trade-off analysis to develop, document, and refine functional requirements and specifications.
- Consult with customers to evaluate functional requirements.
- Define project scope and objectives based on customer requirements.
- Translate functional requirements into technical solutions.
- Diagnose and resolve customer reported system incidents, problems, and events.
- Install and configure hardware, software, and peripheral equipment for system users in accordance with organizational standards.
- Administer accounts, network rights, and access to systems and equipment.
- Troubleshoot system hardware and software.
- Skill in conducting capabilities and requirements analysis.
- Skill in conducting research for troubleshooting novel client-level problems.
- Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.
- Skill in configuring and validating network workstations and peripherals in accordance with approved standards and/or specifications.
- Knowledge of Microsoft 365/Department of the Air Force 365 (DAF365)
- Knowledge of risk management processes (e.g., methods for assessing and mitigating risk).
- Knowledge of national and international laws, regulations, policies, and ethics as they relate to cybersecurity.
- Knowledge of cybersecurity principles, cyber threats, and vulnerabilities.
- Knowledge of system life cycle management principles, including software security and usability.
- Knowledge of the organization's enterprise IT goals and objectives.
- Knowledge of capabilities and requirements analysis.
- Knowledge of computer networking concepts and protocols, and network security methodologies.
- Knowledge of cybersecurity principles and organizational requirements (relevant to confidentiality, integrity, availability, authentication, non-repudiation).
- Knowledge of information security systems engineering principles.
- Knowledge of specific operational impacts of cybersecurity lapses.
- Knowledge of cloud computing service models Software as Service (SaaS), Infrastructure as a Service (IaaS), and Platform as a Service (PaaS).
- Knowledge of cloud computing deployment models in private, public, and hybrid environments and the difference between on-premises and off-premises environments.
- Knowledge of applicable business processes and operations of customer organizations.
- Ability to interpret and translate customer requirements into operational capabilities.
- Compliance Per DoD 8140 Qualification Matrix: Intermediate Proficiency LevelEducation: A BS degree in Information Technology, Cybersecurity, Data Science, Information Systems, or Computer Science, from an Accredited Board for Engineering and Technology accredited or Centers of Academic Excellence designated institution. Bachelor's Degree in related field (Master's preferred). 5+ years' experience desired.Personnel Certification: FITSP-M or GSEC or CCSP or CFR or SSCP or Security+/GFACT or CND; Microsoft 365 Certified: Teams Administrator; Microsoft Certified Technology Specialist: . NET Framework 3.5, Windows Workflow Fnd Applications (MCTS); Microsoft Certified Solutions Associate (MCSA); Microsoft Certified Solutions Expert (MCSE)
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computer maintenance support specialist
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Systems Requirements Planner/Technical Support Specialist - Colorado Springs, United States - Sigmatech, Inc.
Description
Job Description
Job DescriptionJob Description: Sigmatech is seeking enthusiastic, well-qualified Systems Requirements Planners/Technical Support Specialists to consult with Government, Faculty, and Staff customers to evaluate functional requirements and translate functional requirements into technical solutions in support of mission objectives. Job responsibilities for this position include:
Tasks:
Skills:
Knowledge:
Secret clearance required
In compliance with Colorado's Equal Pay for Equal Work Act, the salary range for this role is $65,000 to $95,000; however, Sigmatech considers several factors when extending an offer, including but not limited to, experience, education/training, key skills, location and often contractual requirements.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
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Systems Requirements Planner/Technical Support Specialist professionals in Colorado Springs
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Eric Cunningham
Systems Administrator and Cybersecurity Engineer
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David King
Solutions Architect
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Georgeanne Nelson
Instructional Designer / Performance Improvement