- Education and Experience
• High School Diploma or GED
• Computer, typing and data entry experience/training
• Medical secretary diploma preferred, but not required
Licenses/Certifications - Pension/Retirement Benefits
- Insurance Benefits, including health and dental
- Pre-Tax flexible spending accounts
- Health savings account
- Employer paid life insurance
- PTO - Vacation/Sick Leave
- Paid holidays
- Flexible work schedule
- Monday - Friday work week, weekends off
- Public Service Loan Forgiveness (PSLF) program
- Merit System Website
- County website
- College website (Please Specify below)
- Career Fair (Please Specify below)
- Alumni Newsletter (Please Specify below)
- Job Listserve (Please Specify below)
- U of MN Goldpass )
- Indeed
- Local Newspaper (Please Specify below)
- Non-profit agency (Please Specify below)
- Community website (Please Specify below)
- MN Council of Non-Profits Website )
- Professional Conference (Please Specify below)
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Office Support Specialist - Albert Lea, United States - Minnesota Merit System
Description
Salary: $ $29.49 HourlyLocation : Albert Lea, MN
Job Type: Full Time Permanent
Job Number: 614-OL-24
County: Freeborn County Department Human Services
Opening Date: 05/08/2024
Closing Date: 5/23/2024 4:30 PM Central
Classification Summary
County Department of Human Services is hiring a full time (40 hours per week) Office Support Specialist - Mental Health position.
Freeborn County Duties: The Office Support Specialist, DHS, position is responsible for performing a variety of diverse and complex clerical tasks that require attention to precision and accuracy. Duties involve the application of some limited judgment in carrying out the job requirements, however, office routines governing tasks are in place and established. Duties include data entry, substantial customer relations, and service activities which involve the application of various regulations, rules, and department routines that must be applied in a precise and accurate manner. Additional duties include maintenance of department records, transcriptions, receptionist support, maintain statistical reports, and gathers data needed for various department forms and reports.
PLEASE NOTE THE EXAM PROCESS IS AN ONLINE EXAM FOR THIS CLASSIFICATION (SEE EXAM PROCESS BELOW).
Examples of Duties
Duties and Responsibilities
• Verifies Insurance Coverage for Mental Health clients.
• Screens clients for Rule 25 assessments.
• Transfers financial cases in/out from other counties.
• Verifies Incomplete Random Moments.
• Manages mail by collecting and preparing to be sent out.
• Verifies ride services for client, prepares billing and enters information on billing sheets.
• Calculates sliding fee scale for Mental Health clients.
• Assists clients in filling out financial forms for financial assistance.
• Performs and schedules intakes and follow-up appointments for psychiatrist, medication management, and therapy.
• Gathers information needed for upcoming appointments for nurses and providers. Makes daily reminder calls for appointments.
• Performs receptionist duties and functions that include:
o Greets clients to determine nature of issues, problems or questions and refers clients to staff schedules appointments.
o Directs clients to other agencies within the County. Answers questions concerning agency programs and services.
o Provides clients application forms, assists clients in completing applications and answers questions.
o Provides high-quality customer service and client services.
• Transcribes, types, and provides clerical support.
• Prioritizes work and timeline for project completion.
• Updates, maintains, files, and records all correspondence, test results, case narratives, progress reports, client visits, client contacts or other information required for case/file management.
• Responsible for control and maintenance of centralized filing system. Creates files, maintains files, and closes files.
• Copies, collates, scans documents, faxes, and/or distributes information, assists in destroying old or outdated file information or records in accordance with record retention routines.
• Provides office support for Mental Health Center manager, nurses, and staff.
• Maintains all office supplies and state brochures.
• Maintains case destruction for mental health files.
• Strategizes with supervisor workflow policies and procedures, and prioritization of Office
Support Specialist workloads.
• Prepares purchase of service agreements and contracts.
• Performs data entry such as entering program statistics, demographics, and new income maintenance applications.
• Composes and types various materials such as memos and letters. Assembles various packets.
While these are the primary focus of the position, we believe strongly in teamwork and employees will be called upon to perform a variety of duties as part of their role with the County.
Minimum Qualifications
Freeborn County Minimum Qualifications
• Clerk/Typist Merit Test Certification
• HIPAA/Data Security Training
• IPAM Series Assessment
• Merit Testing Clerk Specialist Training
Examination Process
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of five sections measuring Numeric Filing, Proofreading, Reading Comprehension, Spelling, and Basic Math Skills. After your Merit System application has been submitted, you will be sent a link to access the examination sections.
In order to be considered for this job, you must take and pass an examination, which is offered online. The examination consists of five (5) sections measuring Numeric Filing, Proofreading, Reading Comprehension, Spelling (requires sound audio capabilities on your computer), and Basic Math Skills. Please have a calculator and or scratch paper for the examination. After your Merit System application has been submitted, you will be sent an e mail with a unique link to access the examination sections. Set aside enough time to take this examination in it's entirety (in one sitting). You will need a calculator. If you get out of a section before completing it - it will score the unanswered questions as "0s" zeros and you will not be given credit.
Please allow one hour in order to take the exam in it's entirety as required.
If a passing score is obtained, your score will remain on the eligible list up to one year (or until you are hired into a permanent position). You will not need to re-take the online examination if you have obtained a passing score of at least 70. If you have any changes to your application, such as updating your availability, please notify the Merit System directly.
You will have a limited number of days from the date you submitted your application to complete the exam. Please note, you are applying for a specific county vacancy and the exam must be completed online by Wednesday, May 29, 2024 (midnight) for the position.
IMPORTANT INFORMATION:
Note: There are two steps to this application process
1. Apply at this link here: (Office Support Specialist - Online Exam) by noon on Thursday, May 23, 2024.
AND2. Complete an online Freeborn County Application by noon on Thursday, May 23, 2024.
Applicants must take the online test by midnight on Wednesday, May 29, 2024
An Equal Opportunity and Affirmative Action Employer
The following benefits may be available and vary by County, please check with the County directly to see what types of benefits they offer:
Recruitment Effectiveness: Where did you learn about this opportunity?
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