- Provide the highest quality technical assistance in utilizing collaboration tools, including Teams, video teleconferencing, and video production equipment.
- Provide the highest quality customer service for clients.
- Provide customized shows.
- Assist Client with room systems ie Crestron or Extron
- Responsible for knowing all the features of Microsoft Teams and associated software to provide all level of web-conferencing assistance.
- Responsible for knowing all the features of MS Teams.
- Responsible for understanding Crestron and Extron systems
- Deep understand of Tri-caster, NDI, and Blackmagic Atem.
- Must know how to use a computer and operate Cameras
- Responsible for knowing how to effectively use all video services equipment to support events, including Event Recording, Streaming, Podcasting, and post-production services
- Responsible for self-training on all updates with software related to service offerings. For example, when Microsoft makes a change to the audio recording capabilities of Microsoft Teams, the technician must learn these new capabilities immediately.
- Responsible for ensuring that post event summaries are sent to appropriate lead technicians and service desk for purposes of timely post event client communication and service billing.
- Basic AV maintenance and troubleshooting: technicians must provide basic AV support to get meetings back online. Technical proficiency with video, audio, and projection equipment is required. Ability to use AV diagnostic equipment is also a necessity.
- Work with service desk to ensure smooth communication of any event logistics specifications and modifications.
- Track activities and in designated metrics tracking software.
- Keep clients and event managers highly informed about the progress of support services for their events.
- Perform the job safely
- Competent in computer applications - Excel, Power Point, Word, Internet and Outlook, OBS studio, Tri-caster, Blackmagic.
- Other tasks may be assigned.
- Minimum of one year experience in the AV industry
- High school graduate or GED equivalent
- Degree in audio, video, or event production a plus
- Info COMM CTS or equivalent certification a plus
- Must be able to have a flexible work schedule.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- For positions in Washington State or to be performed Remotely, click here for paid time off benefits information.
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Audio Visual Support Technician - Redmond, United States - Compass Group USA Inc
Description
EurestSalary:
$26 - $27/hour
Pay Grade:
[[payGrade_obj]]
Other Forms of Compensation:
As the leader in business and industry dining, Eurest is the company to join if you want a rewarding career packed with limitless opportunities.
As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.
Our company is innovative, high performing and fast growing. Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. And did we mention we work with exciting companies and at interesting locations? Come grow your career with Eurest.Job Summary
Essential Functions and Responsibilities:
Qualifications:
Eurest is a member of Compass Group USA
Click here to Learn More about the Compass Story
Compass Group is an equal opportunity employer.
At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodationDisclaimer:
this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position.
While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity.
We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.
We encourage applicants with a criminal history (and driving history) to apply.Eurest maintains a drug-free workplace.
Applications are accepted on an ongoing basis.
Associates at Eurest are offered many fantastic benefits.
Req ID:
Eurest
TARANPREET TANDON
[[req_classification]]
