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    Consumer Lending Process Improvement Manager - Los Angeles, United States - First Horizon

    First Horizon
    First Horizon Los Angeles, United States

    1 week ago

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    Description

    Location:
    Remote

    Summary

    Reviews, analyzes, and evaluates consumer credit system user needs and workflows. Serves as a project manager, documents requirements, and formulates processes to efficiently facilitate overall business strategies. Manages the consumer loan origination systems quality assurance processes and resources.


    Key Responsibilities Include:

    • Acts as a liaison between internal customer and technical solutions/support groups to identify business processes, systems, and product requirements.
    • Works with managers and users to identify and implement process efficiencies by way of process re-engineering.
    • Considers the line of business implications of the application of technology to the current and future line of business environment.
    • Advises on methods to improve line of business processes.
    • Manages loan origination system testing and validation to ensure new or modified processes or features are working as designed
    • Analyzes line of business and user needs, documents requirements and translates into proper system/customer requirements specifications.
    • Creates solutions and develop processes to increase efficiency while maintaining departmental integrity and regulatory compliance
    • Formulates and defines scope and objectives for new initiatives, based on user needs and a good understanding of information technology, line of business processes, and industry requirements.
    • Applies extensive knowledge of the consumer lending industry to develop project specifications.
    • Coordinates and participates in proposals, feasibility studies, implementations, and new development.
    • Researches, identifies and develops solutions to problems.
    • Works closely with system users, internal customers, and related business units to create and groom stories that deliver clear and concise intent to developers/admins, testers, and user acceptance team.
    • Consult with management to ensure agreement on system principles.
    • May assist in the training of internal customers and peers.
    • Performs all other duties as assigned
    Qualifications Include


    • Associates degree and at least 5 years of experience or equivalent combination of education and experience
    • Experience with Microsoft Outlook, Word, and Excel
    • Experience with SQL, Visio
    About Us


    First Horizon is a leading regional financial services company, dedicated to helping our clients, communities and associates unlock their full potential with capital and counsel.

    With $81.7 billion in assets as of December 31, 2023, we serve clients through a team of approximately ~7,300 associates and ~418 banking centers throughout the southeastern United States.

    Headquartered in Memphis, TN, the banking subsidiary First Horizon Bank operates in 12 states across the southern U.S.

    First Horizon has been recognized as one of the nation's best employers by Fortune and Forbes magazines and a Top 10 Most Reputable U.S.

    Bank.

    Benefit Highlights


    • Medical with wellness incentives, dental, and vision
    • HSA with company match
    • Maternity and parental leave
    • Tuition reimbursement
    • Mentor program
    • 401(k) with 6% match
    • More Corporate Diversity Commitment:We remain committed to creating a more equitable society, and that starts with our associates, our clients, and the communities we serve. We do this by elevating equity, providing capital and counsel, and committing to excellence in everything we do.
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