Associate Director of Enrollment Management – Penn Engineering - Philadelphia, United States - University of Pennsylvania

Description

University Overview

The University of Pennsylvania, the largest private employer in Philadelphia, is a world-renowned leader in education, research, and innovation. This historic, Ivy League school consistently ranks among the top 10 universities in the annual U.S. News & World Report survey. Penn has 12 highly-regarded schools that provide opportunities for undergraduate, graduate and continuing education, all influenced by Penn's distinctive interdisciplinary approach to scholarship and learning. As an employer Penn has been ranked nationally on many occasions with the most recent award from Forbes who named Penn one of America's Best Large Employers in 2023.

Penn offers a unique working environment within the city of Philadelphia. The University is situated on a beautiful urban campus, with easy access to a range of educational, cultural, and recreational activities. With its historical significance and landmarks, lively cultural offerings, and wide variety of atmospheres, Philadelphia is the perfect place to call home for work and play.

The University offers a competitive benefits package that includes excellent healthcare and tuition benefits for employees and their families, generous retirement benefits, a wide variety of professional development opportunities, supportive work and family benefits, a wealth of health and wellness programs and resources, and much more.

Posted Job Title

Associate Director of Enrollment Management – Penn Engineering

Job Profile Title

Associate Director C, Student Services, Admissions

Job Description Summary

Penn Engineering's world-acclaimed faculty, state-of-the-art research laboratories and highly interdisciplinary curricula offer an experience that is unparalleled. Innovation and technology drive every program and transform the fundamentals of what future engineers are learning.
The Office of Online & Professional Education at Penn Engineering is seeking a dynamic and results-oriented Associate Director of Enrollment Management to lead and oversee the enrollment management efforts for its portfolio of online and on-campus master's and professional programs. The successful candidate will be pivotal in developing and implementing comprehensive enrollment strategies, driving recruitment efforts, and contributing to the school's overall growth and success. They will also contribute to our mission of providing a world-class education to students across the Penn Engineering master's and professional educational portfolio. The Associate Director of Enrollment Management will join an active, engaged, and high-performing team.

Job Description

Job Responsibilities

Enrollment Strategy and Planning:

• Develop and execute a multi-channel enrollment strategy, incorporating targeted recruitment and outreach plans for specific demographics and program offerings.
• Identify and capitalize on emerging market opportunities to stay ahead of competitors in the graduate education landscape.

Enrollment Operations:

• Oversee the day-to-day operations of the team comprising two full-time staff, part-time enrollment counselors, and student workers. Utilize the team effectively to carry out the strategic enrollment plan
• Supervise, train, and motivate staff to meet or exceed goals.
• Develop and provide regular training on providing the highest level of customer service possible.
• Foster a culture of excellence, collaboration, and student-centered service within the team.

Enrollment Nurturing and Counseling

• Using Slate, develop, implement, and manage a comprehensive and data-driven lead qualification, nurturing, and enrollment counseling plan.
• Working closely with the Enrollment Marketing team, advise and approve the application start nurturing email and text campaign strategies. Develop a cadence for regular review and redesign as needed based on the results of the campaigns.
• Manage all enrollment counseling to prospective students providing one-on-one counseling via email or zoom for prospective students to address their specific academic and professional goals, guiding them through the application process.
• Develop and refine existing processes both inside and outside of Slate, propose new technology as needed and continually optimize and refine operations.

Enrollment Events & Outreach

• Develop, manage and execute a robust calendar of virtual enrollment events including coffee chats, webinars, open houses and other live recruitment opportunities.
• Implement strategies including partnerships and outreach efforts to ensure students with diverse backgrounds, experiences, and perspectives learn about the degree offerings.
• As needed, attend and represent the organization at in-person and virtual recruitment events.

Data Analysis and Reporting:

• Utilize enrollment data to assess recruitment efforts, identify areas for improvement, and prepare regular reports for the leadership team.
• Monitor key performance indicators and implement data-driven decisions.
• Oversee the effective utilization of enrollment management systems, Slate, and technology to streamline processes and enhance outreach efforts.
• Ensure data integrity and security within the enrollment department.

Compliance and Regulations:

• Ensure compliance with all relevant laws, regulations, and accreditation standards in enrollment processes.
• Stay updated on changes in enrollment-related regulations and ensure school-wide adherence.

Qualifications:

Bachelor's degree and a minimum of 5 years of related experience in higher education enrollment management or an equivalent combination of education and experience.

Experience with admissions systems- Slate preferred

Strong customer service skills, positive attitude and attention to detail

Intermediate Excel skills such as pivot tables, vlookup recommended

Proficient with GSuite

Excellent written and verbal communication skills

Experience working in a highly collaborative team environment is preferred

Note: Cover Letter is strongly recommended.

Job Location – City, State

Philadelphia, Pennsylvania

Department / School

School of Engineering and Applied Science

Pay Range

$51,824.00 – $80,000.00 Annual Rate

Salary offers are made based on the candidate's qualifications, experience, skills, and education as they directly relate to the requirements of the position, as well as internal and market factors and grade profile.

Affirmative Action Statement
Penn adheres to a policy that prohibits discrimination on the basis of race, color, sex, sexual orientation, gender identity, religion, creed, national or ethnic origin, citizenship status, age, disability, veteran status, or any other legally protected class.

Special Requirements
Background check required after a conditional job offer is made. Consideration of the background check will be tailored to the requirements of the job.

University Benefits

• Health, Life, and Flexible Spending Accounts: Penn offers comprehensive medical, prescription, behavioral health, dental, vision, and life insurance benefits to protect you and your family's health and welfare. You can also use flexible spending accounts to pay for eligible health care and dependent care expenses with pre-tax dollars.
• Tuition: Take advantage of Penn's exceptional tuition benefits. You, your spouse, and your dependent children can get tuition assistance here at Penn. Your dependent children are also eligible for tuition assistance at other institutions.
• Retirement: Penn offers generous retirement plans to help you save for your future. Penn's Basic, Matching, and Supplemental retirement plans allow you to save for retirement on a pre-tax or Roth basis. Choose from a wide variety of investment options through TIAA and Vanguard.
• Time Away from Work: Penn provides you with a substantial amount of time away from work during the course of the year. This allows you to relax, take vacations, attend to personal affairs, recover from illness or injury, spend time with family—whatever your personal needs may be.
• Long-Term Care Insurance: In partnership with Genworth Financial, Penn offers faculty and staff (and your eligible family members) long-term care insurance to help you cover some of the costs of long-term care services received at home, in the community or in a nursing facility. If you apply when you're newly hired, you won't have to provide proof of good health or be subject to underwriting requirements. Eligible family members must always provide proof of good health and are subject to underwriting.
• Wellness and Work-life Resources: Penn is committed to supporting our faculty and staff as they balance the competing demands of work and personal life. That's why we offer a wide variety of programs and resources to help you care for your health, your family, and your work-life balance.
• Professional and Personal Development: Penn provides an array of resources to help you advance yourself personally and professionally.
• University Resources: As a member of the Penn community, you have access to a wide range of University resources as well as cultural and recreational activities. Take advantage of the University's libraries and athletic facilities, or visit our arboretum and art galleries. There's always something going on at Penn, whether it's a new exhibit at the Penn Museum, the latest music or theater presentation at the Annenberg Center, or the Penn Relays at Franklin Field to name just a few examples. As a member of the Penn community, you're right in the middle of the excitement—and you and your family can enjoy many of these activities for free.
• Discounts and Special Services: From arts and entertainment to transportation and mortgages, you'll find great deals for University faculty and staff. Not only do Penn arts and cultural centers and museums offer free and discounted admission and memberships to faculty and staff. You can also enjoy substantial savings on other goods and services such as new cars from Ford and General Motors, cellular phone service plans, movie tickets, and admission to theme parks.
• Flexible Work Hours: Flexible work options offer creative approaches for completing work while promoting balance between work and personal commitments. These approaches involve use of non-traditional work hours, locations, and/or job structures.
• Penn Home Ownership Services: Penn offers a forgivable loan for eligible employees interested in buying a home or currently residing in West Philadelphia, which can be used for closing costs or home improvements.
• Adoption Assistance: Penn will reimburse eligible employees on qualified expenses in connection with the legal adoption of an eligible child, such as travel or court fees, for up to two adoptions in your household.

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