Senior Application Support Engineer - Boston, United States - firstPRO, Inc

firstPRO, Inc Boston, United States

5 days ago

Human Resources

Description

JOB DESCRIPTION:

Join our team at the firm's Application Support Technology department and contribute to providing support across business units, with a particular focus on the Capital Markets and Platform Services groups. You will be involved in a wide range of technology-related projects from start to finish, handling support issues, data inquiries, and collaborating with internal and external teams. This role offers a great opportunity to gain valuable insights into Fixed Income, Equity financial products, and the investment process under the guidance of industry-leading professionals.

KEY RESPONSIBILITIES:

Monitoring and managing jobs and system integrations
Facilitating access and user requests for complex systems
Collaborating with vendors for issue resolution
Managing and prioritizing system incidents
Documenting incident status and resolutions
Supporting audit and regulatory activities through data gathering
Engaging with app development teams for enhancements
Participating in technology initiatives at a corporate level
Responding to data inquiries and assisting with system access activities
Supporting software release and business continuity planning
Assisting with reporting and automation efforts

REQUIRED TECHNICAL SKILLS:

5-10 years' experience in application support or a similar role
Familiarity with Windows Desktop and Server environments
Proficiency in Microsoft SQL
Experience with job scheduler tools like ActiveBatch
Ability to work in a 24x7 environment and with offshore teams
Knowledge of ITIL framework and Incident/Problem management
Experience with data pipelines and ETL jobs
Strong problem-solving skills and communication abilities

ADDITIONAL SKILLS:

Basic to intermediate scripting knowledge (Python, VBscript, PowerShell)
Experience with BI tools like Cognos or Tableau
Familiarity with cloud platforms (SnowFlake, AWS, MS Azure)
Understanding of DevOps and Agile principles
Workday experience
Background in the financial industry

Desired Background/Education:

· MIS or CIS undergraduate degree preferred

IT Support Engineer

2 days ago

Boston IT Services Inc Boston, United States

Responsibilities: · Provide professional and friendly support and problem solving in person, by phone and remotely. Recognize opportunities for technology improvements, make suggestions, and lead projects. · Requirements: · College graduate · Excellent interpersonal skills · Abil ...
IT Support Engineer

2 weeks ago

Merge IT LLC Boston, United States

Our enterprise-level client in Danvers, MA, has an immediate need to add an IT Support Engineer to the team. Please see below for full details- · Job Notes: · --3-6+ month contract / extendable and likely to go perm with good performance. · --Onsite in Danvers, MA · --Drug & ...
Desktop Support Engineer

6 days ago

Atlas Search Boston, United States

I'm currently working with a prestigious Hedge Fund specializing in high-frequency trading and market liquidity solutions. They are looking to add a Desktop Support Engineer. The candidate will play a crucial role in maintaining and optimizing their IT infrastructure to ensure sm ...
Systems Support Engineer

2 days ago

Option One Technologies Boston, United States

Please only apply if you are in the Greater Boston Area / Nearby town. · Who are we? · Option One Technologies is a next-generation managed IT and cloud platform that democratizes the best-in-class technology for financial services and institutions. · Founded in 2019 by alumni f ...
Customer Support Engineer

4 days ago

Motion Recruitment Boston, United States

Our client, a biotechnology researcher, is looking for a Customer Support Engineer to join their team in Boston/Cambridge, MA. · **This is a 3 month contract to hire role** · Description: Provides technical support in the development and implementation of customer applications an ...
Application Support Engineer

4 days ago

firstPRO, Inc Boston, United States

firstPRO is now accepting resumes for a Application Support Contractor. This is a 6+ month contract (covering an employees parental leave) and onsite 2-3 days per week. · DESCRIPTION: · This position will be working for the firm's Application Support Technology team and will pro ...
Biology - Technical Support Engineer

3 weeks ago

NanoFCM Boston, United States

Job Summary · NanoFCM produces analytical devices for research & development based on nano-flow cytometry (nFCM). Our unique platform for characterization of nanoparticles (LNPs, EVs, viruses, non-biological particles) has already been implemented globally. · To sustain growth an ...
Information Technology Support Engineer

1 day ago

Merge IT Boston, United States

Our enterprise-level client is seeking to add four IT Support Engineers to work onsite in Boston, MA, while focusing on a long-term IT hardware refresh project. Please see below for full details— · Job Notes: · -6+ month contract / long-term extension possible with good performan ...
Technical Support Solution Engineer

1 week ago

HqO Boston, United States

Technical Support Solution Engineer · About the Role: · You will play a pivotal role in ensuring clients success by providing top-notch technical support and problem resolution. You'll collaborate with cross-functional teams to deliver exceptional customer experiences, troublesho ...
Information Technology Support Engineer

20 hours ago

Merge IT Boston, United States

Our enterprise-level client is seeking to add four IT Support Engineers to work onsite in Boston, MA, while focusing on a long-term IT hardware refresh. Please see below for full details— · Job Notes: · -6+ month contract / long-term extension possible with good performance · -AS ...
Customer Support Engineer

1 week ago

Russell Tobin Boston, United States

What are we looking for in our Customer Support Engineer? · The Information Technology team at Russell Tobin & Associates is supporting a top Biotechnology Research organization that has an opening for a Customer Support Engineer. · The full job description is below. · Location ...
Operational Support Engineer

1 week ago

DraftKings Boston, United States

We're defining what it means to build and deliver the most extraordinary sports and entertainment experiences. Our global team is trailblazing new markets, developing cutting-edge products, and shaping the future of responsible gaming. · Here, "impossible" isn't part of our voca ...
Desktop Support Engineer

2 weeks ago

Bracebridge Capital Boston, United States

Bracebridge Capital, LLC is a leading hedge fund manager with approximately $12 billion of net assets under management. The firm pursues investment strategies primarily within the global fixed income markets with the objectives of capital preservation and absolute return without ...
Desktop Support Engineer

1 week ago

Atlas Search Boston, United States

I'm currently working with a prestigious Hedge Fund specializing in high-frequency trading and market liquidity solutions. They are looking to add a Desktop Support Engineer. The candidate will play a crucial role in maintaining and optimizing their IT infrastructure to ensure sm ...
Technical Support Engineer

2 weeks ago

EVPassport Boston, United States

Your Job Opportunity · As a · Technical Support Engineer , you'll play a key role in ensuring great experiences for EVPassport's end users. · You will be responsible for providing real-time technical assistance and support to drivers who are experiencing technical issues with ...
Software Support Engineer

1 week ago

Money Fit by DRS Boston, United States

We're always looking for talent · Touch Ahead is looking for a Software Support Engineer · Responsibilities · Provide entry to mid-level support of state-of-the-art web client software to its users ; · Train users on functionality of software; · Escalate and replicate complex ...
Customer Support Engineer

3 weeks ago

BlueConic Boston, United States

**Customer Support Engineer** · at BlueConic · Boston, MA or Remote (US) · *Full-time, Boston, MA or Remote (US)* · ***Hurry up Weve got a dream to build*** · BlueConic is a fast-growing Boston-based SaaS startup in search of that unique individual who blends a customer service ...
Customer Support Engineer

1 week ago

PerkinElmer Boston, United States

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of ...
Software Support Engineer

1 week ago

Square 9 Softworks Boston, United States

Job Description · Job Description · The Role · As a Support Engineer at Square 9, you will provide Level 2 and 3 support for customers and re-sellers deploying next generation document and content management solutions. Development is agile, and creativity and attention to detai ...
Application Support Engineer

1 week ago

Dtcc Boston, United States

Job Description · Are you ready to make an impact at DTCC? · Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial mar ...