Senior Application Support Engineer - Boston, United States - firstPRO, Inc

firstPRO, Inc Boston, United States

4 weeks ago

Human Resources

Description

DESCRIPTION:

This position will be working for the firm's Application Support Technology team, and will provide support across business units, with focus on our Capital Markets and Platform Services groups. The person will participate at various levels in a broad variety of technology related initiatives from inception to implementation and support. The person will triage support issues and data inquiries and escalate to internal teams as needed. This position will also include producing documentation for known issues, onboarding support procedures for new applications, performing release management for non-proprietary applications, and working on firm-wide initiatives pertaining to the supported applications and related technology. This is an excellent opportunity for the candidate to learn about Fixed Income and Equity financial products, and the overall investment process from the most highly regarded investment professionals in the industry.

RESPONSIBILITIES:

Monitor and triage jobs and system integrations
Facilitate access and user requests for complex or sensitive systems
Collaborate with internal and 3rd party vendors to drive resolution of production support items
Manage and triage major or minor production system incidents
Monitor and manage a support queue
Document status and resolution of incidents, requests and problems
Perform data gathering tasks in support of audit and regulatory filing activities
Work closely with app development teams, to propose and suggest improvements and enhancements to applications and solutions being developed
Support system patching and application lifecycle process
Participate in corporate / firm-wide technology initiatives
Research and respond to data inquiries
Assist with system access certification activities
Assist with basic reporting and system automation efforts
Assist with production software release activities
Support business continuity / disaster recovery planning and testing efforts

REQUIRED TECHNICAL SKILLS:

5-10 years' experience in an application support or similar technical role
Experience working in and administering Windows Desktop and Server environment
Intermediate Microsoft SQL skills
Experience with an automated job scheduler tool similar to ActiveBatch
Experience working in a 24x7 environment and collaborating with offshore teams
Knowledge of the ITIL framework and experience with managing Major Incidents and Problems
Gathering details for and writing RCA documentation after Major Incidents
Experience supporting data pipelines and ETL jobs, such as SSIS
Highly motivated individual, able to drive problem resolution from inception to closure
Strong communication skills

ADDITIONAL SKILLS:

Basic to intermediate experience with scripting languages, including one or more of the following: Python, VBscript, PowerShell
Experience with BI tools like Cognos or Tableau
Experience with managing and supporting applications on external cloud platforms, such as SnowFlake, AWS, MS Azure a plus
Understanding of DevOps principles and familiarity with Agile principles a plus
Workday experience a plus
Experience in the financial industry a plus

Desired Background/Education:

· MIS or CIS undergraduate degree preferred

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