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    Assistant Manager Front Office - Las Vegas, United States - Treasure Island

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    Description

    Job Description

    Job Description

    Specific Job Functions:

    • Ensures the daily operations of the check in/out process runs efficiently.
    • Ensures the front line staff is providing AAA four-diamond service.
    • Manages up to 30 front desk line-level employees in a given shift.
    • Assists front line employees with questions or problems as they arise.
    • Assists in rectifying guest complaints and issues as they arise.
    • Runs manager reports such as downtime reports and credit card authorizations.
    • Mentors, coaches, and guides employees on working successfully in a team atmosphere.
    • Perform all duties deemed necessary for the success of the department.

    Responsibilities/Qualifications

    • Previous front desk experience required.
    • 2 years of front desk management experience preferred.
    • Extensive knowledge of the Lodging Management System (LMS+) system preferred.
    • Good verbal communication with guests and staff required.
    • Provide excellent customer service skills.
    • Be able to solve problems and guest complaints as they arise.
    • Ability to multi-task and work in a fast-paced environment necessary.
    • Professional appearance and demeanor required.


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