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Altadena

    Contact Center Agent I - Altadena, United States - First City Credit Union

    First City Credit Union
    First City Credit Union Altadena, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    The Contact Center Agent I will assume, but not be limited to, the following responsibilities:

    • Answers member service calls in a professional and courteous manner.
    • Provides information as requested on member's accounts or credit union products and services.
    • Cross-sells credit union products and services to members as appropriate.
    • Perform members' request and conduct account maintenance.
    • Assists members through the online banking related questions, features including troubleshooting
    • Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
    • Process member requests in a timely manner.
    • Assist members with any Debit/VISA related questions.

    The successful candidate will possess the following education, knowledge and skillsets:

    • Two years of financial institution experience
    • Excellent written and verbal communication, customer service and sales skills
    • Personnel computer proficiency with Microsoft Word and Excel
    • Excellent critical thinking skills

    **Applicant must be available to work Monday-Saturday, 40 hours per week.


    We provide competitive compensation and benefits package that includes:

    • Health, dental, and vision plans
    • 401(k) plan
    • Life insurance
    • Paid Time Off (PTO) Plan
    • Paid holidays

    EOE

    Job Posted by ApplicantPro
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