Contact Center Agent I - Altadena, United States - First City Credit Union

First City Credit Union

Verified Company

Altadena, United States

2 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

The Contact Center Agent I will assume, but not be limited to, the following responsibilities:

Answers member service calls in a professional and courteous manner.
Provides information as requested on member's accounts or credit union products and services.
Crosssells credit union products and services to members as appropriate.
Perform members' request and conduct account maintenance.
Assists members through the online banking related questions, features including troubleshooting
Performs telephone transfers, wire transfers, check orders, stop payments, address changes and opens new accounts.
Process member requests in a timely manner.
Assist members with any Debit/VISA related questions.
Two years of financial institution experience
Excellent written and verbal communication, customer service and sales skills
Personnel computer proficiency with Microsoft Word and Excel
Excellent critical thinking skills

Applicant must be available to work Monday-Saturday**, 40 hours per week.

We provide competitive compensation and benefits package that includes: