Health Care Call Center Agent - Los Angeles, United States - Complete Care Community Health Center

Complete Care Community Health Center

Verified Company

Los Angeles, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

Title:
Call Center Agent

Reports To:
Call Center Manager

Compensation:
Competitive

Benefits:

Health Insurance, Vision, Dental, 401K, and PTO (Sick and vacation Time off)

Principal Duties and Responsibilities:

Assists with scheduling Medical appointments.
Answers telephone in pleasant manner and deals with customer needs expeditiously.
Provides any necessary and related instructions/directions.
Updates patient information as necessary.
Maintains patient confidentiality with all patient information.
Escalates issues to supervisor for resolution, as deemed necessary.
Perform all other duties and tasks assigned by the supervisor or manager

Qualifications:

EHR experience,
NextGen (Preferred)
Must be familiar with medical terminology
Bilingual is
strongly preferred (Spanish/English):
Must have strong communication skills, both verbally and in writing
Must be organized
Must have strong computer skills
Must be able to handle a high call volume;
call center experience is a plus:
Must have the ability to multitask
Must be a hardworking and self sufficient
Have the ability to problem solve
Demonstrate Empathy with callers