Banquet Server - Darien, United States - Chicago Marriott Naperville

Chicago Marriott Naperville Darien, United States

3 weeks ago

Description

Job Description

JOB DESCRIPTION

The purpose of the Server position at Janko Hospitality is to provide world-class service to all guests. The server is responsible for taking guests food orders, serving beer and wine, mixing cocktails and for creating a welcoming atmosphere for the customers that helps facilitate sales. The server will provide superior customer service to assure the highest possible level of guest satisfaction.

ESSENTIAL DUTIES

Available to work 7 days a week, rotating shifts, including weekends, night shifts, and/or overtime.
Prepare cocktails in accordance with standard recipes.
Serve all liquor, beer and wine correctly, quickly and in a hospitable manner.
Takes guests orders and attempts to upsell with every interaction
Makes suggestions to guests according to their liking
Have excellent knowledge of every item on the menu in order to assist guests and offer suggestions
Utilizes the espresso machine and prepares all Starbucks beverages in accordance to standard recipes
Ability to work under pressure and deal with stressful situations during busy periods
Participates in in-house meetings as needed
Wear name tags, shoes, clean and proper uniform appearance at start of every shift
Set up bar, liquor, glasses, silverware, ice, garnish set up, etc.
Check on guests to get feedback on the quality of their meals, service, etc. and resolve any problems.
Enters all orders in MICROS to ensure proper reporting
Counts cash bank at the beginning and end of every shift
Informs F&B leaders of items missing to ensure consistency in PAR levels.
Cleans floors, sinks, and performs general sanitation of the food and beverage areas
Utilizes the dishwasher to ensure cleanliness of glassware
Completes all side work at the end of each shift and reports to the F&B leads of any issues during the shift

CUSTOMER SERVICE AND GUEST SATISFACTION

Maintain a high standard of personal appearance and proper uniform within entire department
Greets guests, visitors and team members in a courteous and friendly manner
Must be able to multi-task, be outgoing, able to upsell and be responsible
Performs other duties as assigned, requested, or deemed necessary by management

SAFETY AND SECURITY

Report any suspicious activity of guest, visitors or staff
Maintains security for guests and property by keeping room doors locked
Understands and is able to confront guests that need to be "cut off" due to being over the limit
Prevents drunk driving, underage drinking, and intoxication
Perform duties in accordance with Safety, Security Policies OSHA and Blood Borne Pathogens regulations

PHYSICAL, MENTAL AND ENVIRONMENTAL REQUIREMENTS

Physically and visually able to utilize a computer keyboard, printer, phones, and basic office supplies
Firm and simple grasping is an ongoing requirement for all aspects of work
Lifting of supplies occurs occasionally, usually not more than 25 lbs. but may be up to 50 lbs.
Able to stand 90% of the day and walk for long periods of time through the work day
Reaching, pushing, pulling, twisting of body at the waist, and bending are required
Ability to calculate figures and amounts such as discounts, interest, tax and percentages

SKILLS, EDUCATIONAL BACKGROUND AND EXPERIENCE

High School Diploma, GED, or equivalent years of relevant work experience required
Previous customer service or hotel experience required, "Hilton" Experience helpful.
Friendly demeanor and excellent communication and customer service skills
BASSET – Beverage Alcohol Seller and Server certificate preferred
Proficiency in the use of computer systems such as Micros

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