Jobs

    Client Service Associate Manager - St Petersburg, United States - Ascendo Resources

    Ascendo Resources
    Ascendo Resources St Petersburg, United States

    1 week ago

    Default job background
    Description
    • Lead a team of Client Service Associates, ensuring their effectiveness and success.
    • Evaluate and oversee representative performance, maintaining the highest standards of integrity.
    • Address escalated customer complaints and handle complex situations with professionalism and empathy.
    • Conduct training sessions for the customer service team to enhance their business acumen, customer service proficiency, and operational efficiency.
    • Utilize customer feedback to internally optimize processes across the platform, collaborating closely with product and technology teams.
    • Continuously assess operational processes to ensure efficiency and effectiveness.
    • Adhere strictly to all compliance and risk procedures, following corporate and industry protocols meticulously.
    • Collaborate with other Team Leads on various ad-hoc projects as needed.

    Requirements/Qualifications:

    • Bachelors degree in finance, economics, business, or a related field.
    • 5+ years of experience as a CSA
    • Series 7 certification, and either Series 24 or Series 9/10 are preferred
    • Strong problem-solving skills and adept project management abilities.
    • Demonstrated capability to perform well under pressure in a fast-paced, multitasking environment.
    • Self-motivated and collaborative team player with a proactive approach.
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