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Suwanee

    Customer Service - Suwanee, United States - Allegis Corporation

    Allegis Corporation
    Allegis Corporation Suwanee, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Reports To

    The Customer Service Representative will report to Branch/Operations Manager

    Job Overview

    Responsible for providing daily product and service to all communication forums of customer inquiries and requests relating to products and services that Allegis offers. Conduct order management and entry of customer's orders. Demonstrate strong problem-solving skills in resolving customer's product and service concerns. Provide key account support and management. Key person for responding to customer RFQs (requests for quotes) ranging from obtaining accurate information, prints, quantities, and competitive information from the customer to working with our Sales channel and Management to develop an effective pricing strategy that will allow Allegis to close on a particular piece of business. Customer service is also responsible for quote management, which includes follow up and closing.

    Responsibilities and Duties

    • Key Account Management - daily
      • Order management and administration
      • Provide customers with single point of contact.
      • Demonstrated knowledge and understanding of all account responsibilities to ensure we are meeting customer expectations.
      • Monitor internal inventory levels and usage patterns on customer specific inventory to ensure Allegis is meeting expectations with the customer as well as Allegis fiduciary expectations.
      • Keep key contact information accurate and up-to-date in Allegis ERP and CRM systems.
    • New Account Management – daily
      • Gather necessary information from new customers to set up an account. Enter new account information into New Customer template that interfaces with our ERP system. Alert sales channel of any immediate needs or potential project with the new customer.

    Order Management - daily

    • Provide timely entry and confirmation of all orders that are received via email, phone or fax.
    • Proactively monitor and manage all queues and reminders for order changes and potential order delays. Engage customers when needed and in a timely manner.
    • Blanket order management – manage and make decisions on customer move in/move out requests for delivery dates. Set follow up reminders to contact the customer to renew their order toward the end of the existing blanket.

    Call Center - daily

    • Be logged into the customer call center at all times. Be prepared to answer incoming calls from customers.
    • Resolve customer product and service concerns.
    • Product Returns –Engage Management for return authorization, create return and coordinate with customer.

    Quote Management – daily

    • Initiate quote process when receiving an RFQ from a customer and acknowledge receipt back to customer.
    • Obtain critical information from the customer such as quantities, target price, engineering drawings (if applicable), and competitive information such as current supplier and current price paid for the product or products.
    • Interface effectively with Sales and Management in developing an effective pricing strategy that will allow Allegis to effectively close on an opportunity.
    • Provide quote support for Allegis Quoting Department (ARC), quote entry and sending of the quote to either the customer or Business Development Manager (Outside Sales).
    • Order and ship samples to customers or sales staff if requested as part of the quote.
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