Jobs
>
Provo

    Customer Service Supervisor - Provo, United States - Serenity Healthcare, LLC

    Serenity Healthcare, LLC
    Serenity Healthcare, LLC Provo, United States

    3 weeks ago

    Default job background
    Description

    Customer Service Supervisor

    Location: Provo, UT

    Are you ready to lead a team that plays a pivotal role in transforming lives and revolutionizing healthcare? Serenity, a leader in healthcare technology, is seeking a dynamic and mission-driven Customer Service Supervisor. Our mission is to empower individuals to take back their lives from challenging health issues through cutting-edge treatments. We're looking for a leader who has a track record of driving exceptional results in a customer-centric call center environment.

    Trigger Warning: Working with suicidal patients, listening to trauma from PTSD patients, and having a responsibility to support these patients may be triggering for some people.

    Key Responsibilities:

    • Utilize data-driven insights to oversee intricate processes.
    • Manage performance metrics, policies, and procedures.
    • Identify opportunities for enhancing customer service protocols and collaborate with the internal stakeholders.
    • Provide invaluable coaching, constructive feedback, and conduct performance evaluations.
    • Lead and inspire a high-performing customer care team, fostering a productive and achievement-oriented environment.

    Key Qualifications:

    • 1-3 years of proven customer service supervisor experience.
    • Background in high-volume customer service leadership or call center operations.
    • Proficiency in identifying, coaching, and measuring core competencies and performance metrics.
    • Genuine passion for supporting individuals facing mental health challenges.
    • Demonstrated ability to make sound decisions amidst competing priorities.
    • Exceptionally organized with an acute attention to detail.
    • Driven and self-motivated.
    • Exceptional customer service, communication, problem-solving, and de-escalation skills.
    • Comfortable engaging with professionals at all levels.

    Why Serenity: At Serenity, we offer more than just a job. We provide:

    • Comprehensive insurance coverage (90% premium covered by Serenity)
    • Clear paths for growth and advancement
    • Competitive compensation (DOE)
    • No cold calling or sales involved
    • Generous PTO plus 10 major holidays off
    • 401K retirement plan
    • Employee Referral Program
    • And much more

    About Serenity:

    Serenity is at the forefront of healthcare technology, leveraging state-of-the-art medical devices to provide patients with long-term success, even after other treatments have fallen short. Grounded in evidence-based research and supported by proven results, we are committed to helping individuals reclaim their lives through a groundbreaking technological approach to healthcare. Join us in making a meaningful impact on the lives of those we serve.

    Powered by JazzHR

  • ICO MULTIFAMILY PROPERTY MANAGEMENT LLC

    Service Supervisor

    3 weeks ago

    ICO MULTIFAMILY PROPERTY MANAGEMENT LLC Orem, United States

    Job Description · Job DescriptionICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah · and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate · the ICO Values. We are P3 ‐The Most P ...

  • ICO MULTIFAMILY PROPERTY MANAGEMENT LLC

    Service Supervisor

    3 weeks ago

    ICO MULTIFAMILY PROPERTY MANAGEMENT LLC Orem, United States

    ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah · and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate · the ICO Values. We are P3 ‐The Most Positive People on the Planet ...

  • ICO MULTIFAMILY PROPERTY MANAGEMENT LLC

    Service Supervisor

    3 weeks ago

    ICO MULTIFAMILY PROPERTY MANAGEMENT LLC Orem, United States

    ICO aspires to be recognized by trade partners as the premier investment and real estate firm in Utah · and to build a great firm by attracting, developing, exciting and retaining superior talent who emulate · the ICO Values. We are P ?The Most Positive People on the Planet · ...

  • FashionPhile

    Supervisor, Client Service

    1 week ago

    FashionPhile Lehi, United States

    FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's mo ...

  • Westgate Resorts & Spa

    Guest Services Supervisor

    3 weeks ago

    Westgate Resorts & Spa Park City, United States

    The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operat Guest Service, Guest Services ...

  • Arthur J Gallagher & Co.

    Client Service Supervisor

    3 weeks ago

    Arthur J Gallagher & Co. Midvale, United States

    Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding ...

  • WeLink

    Customer Service Supervisor

    1 week ago

    WeLink Lehi, United States

    Customer Experience Supervisor · About WeLink · WeLink is a next-generation wireless internet service provider. We use the latest millimeter wave technology (including our own custom radios) and a proprietary and patent-pending approach to network deployment that allows us to d ...

  • Westgate Resorts

    Guest Services Supervisor

    2 weeks ago

    Westgate Resorts Park City, Utah, United States Permanent

    Job Description · The Guest Services Supervisor will act as an ambassador for the Guest Services and the Resort. Provide leadership to the Guest Services Department which includes the Bell Desk, Shuttle Services and Valet. Responsible for the day-to-day orderly operation of the d ...

  • FASHIONPHILE

    Supervisor, Client Service

    1 week ago

    FASHIONPHILE Lehi, United States

    FASHIONPHILE is more than just fashion - we're revolutionizing the ultra-luxury fashion experience in order to create a sustainable alternative that extends the life cycle of products and makes them more accessible to a diverse customer base. As we strive to become the world's mo ...

  • Gallagher

    Client Service Supervisor UT

    1 week ago

    Gallagher Midvale, United States

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallaghers global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, youll be the architect of protection, safeg ...

  • Nu Skin

    Cook II

    1 week ago

    Nu Skin Provo, United States Part time

    About the Role: · If you are interested in contributing to this kind of engaging work, we are interested in talking to you We are currently looking to add a Cook I to join our Cafe team. This team is dedicated to providing excellent food and customer service to every customer. · ...

  • Sundance Mountain Resort

    General Store Supevisor

    2 weeks ago

    Sundance Mountain Resort Provo, United States

    Job Title: GENERAL STORE SUPERVISOR · Department: General Store · Reports To: General Store Manager · Rate of Pay: $13.00/ Hour Plus 1% Commission on Sales · Shift: Full Time Year Round, Variable AM & PM Shifts · Must be available weekends & holidays · SUMMARY · Contribute to t ...

  • ensigntherapy

    Occupational Therapist

    1 week ago

    ensigntherapy Utah, United States Full time

    Paramount · Salt Lake City Utah · Per Diem · OCCUPATIONAL THERAPIST – PRN – PARAMOUNT HEALTH AND REHABILITATION – SALT LAKE CITY, UT in Salt Lake City, UT, is a skilled nursing facility with long term care, post-acute rehab, and geriatric outpatient therapy services provided. We ...

  • Oak View Group

    Operations Supervisor

    3 weeks ago

    Oak View Group Provo, United States Regular Full time

    Overview · The Operations Supervisor directs, manages, supervises and coordinates event setup activities and operations for the facility and provides responsible staff assistance to the Director of Event Operations. · This role will pay a salary of $18 to $20. · For FT roles: Be ...

  • Deer Valley Resorts

    Empire Pass Guest Services Supervisor

    3 weeks ago

    Deer Valley Resorts Park City, United States

    Year Round · Classic, consistent quality from a winning team · Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, sea ...

  • Thelivingplanet

    Guest Services Supervisor

    3 weeks ago

    Thelivingplanet Draper, United States

    ** Guest Services Supervisor** · **Job Category****:** All **Requisition Number****:** GUEST01085 Showing 1 location **Job Details** · **Description** · The Living Planet Aquarium is an AZA accredited 501(c)(3) non-profit organization that provides the community with countless ...

  • Loveland Living Planet Aquarium

    Guest Services Supervisor

    3 weeks ago

    Loveland Living Planet Aquarium Draper, United States

    Position: Guest Services Supervisor · Reports To: Guest Services Manager · Pay:$17.00 per hour · Position Summary: · The Guest Services Supervisor is responsible for operations relating to guest relations and overall guest experience. The Guest Services Supervisor is accounta ...

  • B-Stock Solutions

    Customer Service Supervisor

    3 weeks ago

    B-Stock Solutions South Jordan, United States Part time

    **Current Openings** · B-Stock is committed to shaping the future of recommerce. Whether that means working out of one of our offices, having the flexibility to work from home a few days a week, or working remotely 100% of the time, we offer choices to employees on where they ca ...

  • Splash Summit Waterpark

    Park Operations Supervisor

    3 weeks ago

    Splash Summit Waterpark Provo, United States

    **This is a SUPERVISOR position. We are looking for someone out of high school and with previous work experience. 18 years and older only. Park Operations SupervisorJob Description:We are looking for a responsible and friendly park operations supervisor to join our team at Splash ...

  • SLEEP INN OF PROVO

    Breakfast Attendant

    2 weeks ago

    SLEEP INN OF PROVO Provo, United States

    Weekends Required · Objective: · Enhance quality assurance standards, promote safety awareness, and enhance the guest experience by having a wiling, urgent, and can-do attitude. Additionally, be a productive member of the hotel team by communicating with supervisors and co-worker ...